35.
TRO
UBLESHO
OTIN
G
Troubleshooting
Problem
Possible Cause
Recommended Action
No Power/No
Lights
No power entering unit
Ensure that power is entering unit,
check external fuses and switches
Faulty power supply
Replace the Power supply module
Will not Print
No power to printer
Check the voltage on the printer power
cable and try performing test print
Printer data cable
unplugged
Check cable is plugged in correctly at
both ends and is free from corrosion
Transaction not complete
Ensure all nozzles relating to the
transaction are properly hung up
Trying to print on wrong
side of paper
Remove paper and re-insert
Faulty Printer
Replace Printer
Faulty Electronics module Replace the electronics module
“Paper low” on
internal PIN pad
(EFTPOS PIN pad
displays “Receipt
unavailable OK?”
after swiping card)
No paper or low on paper
Faulty low paper sensor
Poor adjustment of low
paper sensor
Load a full roll of paper
Disable Low Paper Sensor
Disable Low Paper Sensor
Door Open
Close Door
Wrong system (with
distributer / In-house
cards)
Wrong card base (ISO, Access number)
Check card base is loaded onto the
COM5 PT1
Intermittent or broken
connection between COM5
Processor board and the
Router.
Re-power COM5 PT1 and jiggle
network cables to see if fault re-
occurs. If so, try replacing cables
and/or connectivity module
Replace the Router module