ComfortFlame.us.com
900568-00E
24
TROUBLESHOOTING
WARNING: Turn off heater and let cool before servicing. Only a qualified service person should service
and repair heater.
CAUTION: Never use a wire, needle or similar object to clean ODS/pilot. This can damage ODS/pilot unit.
NOTE:
All troubleshooting items are listed in order of operation.
OBSERVED PROBLEM
POSSIBLE CAUSE
REMEDY
When igniter button is pressed, there is no
spark at ODS/pilot
1. Igniter electrode not connected to igniter
cable
2. Igniter cable pinched or wet
3. Piezo igniter nut is loose
4. Broken igniter cable
5. Bad piezo igniter
6. Igniter electrode positioned wrong
7. Igniter electrode broken
1. Reconnect igniter cable
2. Free igniter cable if pinched by any metal
or tubing. Keep igniter cable dry
3. Tighten nut holding piezo igniter to base
panel of log set. Nut is located behind base
panel
4. Replace igniter cable
5. Replace piezo igniter
6. Replace pilot assembly
7. Replace pilot assembly
When igniter button is pressed, there is spark
at ODS/pilot but no ignition
1. Gas supply turned off or equipment shutoff
valve closed
2. Control knob not in PILOT position
3. Control knob not pressed in while in PILOT
position
4. Air in gas lines when installed
5. Depleted gas supply (propane/LP only)
6. ODS/pilot is clogged
7. Gas regulator setting is not correct
1. Turn on gas supply or open equipment
shutoff valve
2. Turn control knob to PILOT position
3. Press in control knob while in PILOT posi-
tion
4. Continue holding down control knob. Re-
peat igniting operation until air is removed
5. Contact local propane/LP gas company
6. Clean ODS/pilot
(see Cleaning and Main-
tenance,
Page 23
)
or replace ODS/pilot
assembly
7. Replace gas regulator
ODS/pilot lights but flame goes out when
control knob is released
1. Control knob not fully pressed in
2. Control knob not pressed in long enough
3. Equipment shutoff valve not fully open
4. Pilot flame not touching thermocouple,
which allows thermocouple to cool, caus-
ing pilot flame to go out. This problem
could be caused by one or both of the
following:
A) Low gas pressure
B) Dirty or partially clogged ODS/pilot
5. Thermocouple connection loose at control
valve
6. Thermocouple damaged
7. Control valve damaged
1. Press in control knob fully
2. After ODS/pilot lights, keep control knob
pressed in 30 seconds
3. Fully open equipment shutoff valve
4.
A) Contact local natural or propane/LP gas
company
B) Clean ODS/pilot
(see Cleaning and
Maintenance,
Page 23
)
or replace ODS/
pilot assembly
5. Hand tighten until snug, then tighten 1/4
turn more
6. Replace pilot assembly
7. Replace control valve
