2.8.4
Configuring Action Events
Impact Call lets you determine how you want the system to handle telephone calls that you make or receive. For
example, you could arrange for an application to open a customer profile database whenever you answer an
incoming call. (This is referred to as a screen pop.)
Configuring event actions consists of the following tasks:
•
Creating new actions.
•
Building macros.
•
Assigning actions.
Creating Actions
To create or edit actions,
1. From the Actions drop-down, select
Create/Edit Actions. The Create/Edit Actions
dialog appears.
2. If actions and applications already exist, you
can click Edit, Action, or Delete.
3. Begin the process of creating a new action by
clicking the New button. Complete the task by
entering the requested information to create
the macro you want (see the paragraph below
titled, Building The Macros).
Using Impact Call 2 – 11
Impact Call User’s Guide
GCA70–360
edit.cdr
