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Troubleshooting
If the appliance does not function properly or if the quality of the cooked rice is not sufficient. This may be
probably due to the different kinds of the rice. Consult the table below. If you are unable to solve the problem,
please contact the supplier/service provider.
Problem
Possible cause
Possible solution
The cooking indicator does not
light up.
There is a connection problem
Check if the appliance is
connected to the power cord and
if the plug is inserted firmly into
the electrical power
socket.
The indicator light is defective.
Take the appliance to your
supplier or service provider for
repair.
The
“
Keep warm
”
indicator
light does not light up when the
cooking process is finished.
The indicator light is defective.
Take the appliance to your
supplier or service provider for
repair.
Water spills out of the
appliance during rice cooking.
You added too much water to the
rice.
Follow the water level indication
on the inner pan.
The rice is not cooked
thoroughly.
You did not add enough water to
the rice.
You may add rice and water at 1:2
ratio. Do not over the 5.4L/30
CUP water level.
The cooking process has not started
The power is not plug in firmly.
The inner pan is not properly in
contact with the heating element.
Make sure that there is no foreign
residue on the heating element.
The heating element is damaged.
Take the appliance to your
supplier or service provider for
repair.
The cooked is too hard
You did not add enough water to
the rice.
You may add rice and water at 1:2
ratio. Do not over the 5.4L/30
CUP water level.
The cooked is too soft
You added too much water to the
rice.
You may add rice and water at 1:2
ratio. Do not over the 5.4L/30
CUP water level.
The rice is scorched
The rice has not been rinsed well.
Rinse the rice until water runs
clear.
The appliance does not
automatically switch to the
“
keep warm
”
mode.
The temperature control is
defective.
Take the appliance to your
supplier or service provider for
repair.
Technical Specification
Item no.: RC-54
Operating voltage and frequency: 230V~ 50Hz
Power consumption: 1950W
Protection class: Class I
Capacity: 5.4L
Technical specification is subjected to change without prior notification.
