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Chapter 5: Cleaning and Maintenance
For optimal printhead performance CognitiveTPG recommends cleaning the interior
components (printhead, platen roller, media sensor, peel bar (if installed), ribbon,
and media paths) every 20,000 inches (508 m). The thermal printhead should be
cleaned every 5,000 inches if pre-printed labels are used. Proper maintenance
reduces replacement costs by extending the life of the printhead and improves the
performance of the printer.
Cleaning the Printer
Clean the exterior of the printer and the media tray using a lint-free cloth, and if
necessary, a mild detergent solution.
Cleaning the Thermal Printhead and Platen
1. Open the print mechanism.
2. Gently clean the printhead (A), platen roller (B) and media path using a
CognitiveTPG approved cleaning pen, card or a soft, lint-free cloth saturated
with 99% isopropyl alcohol.
Cleaning Supplies
DLXi Cleaning Supplies
Part #
Size (inches)
Items per box
Description
14-00-0001
4.5” x 6”
25
Cleaning card
14-00-0002
-
12
Cleaning pen
IMPORTANT!
DISCONNECT POWER
PRIOR TO CLEANING
THE DLXI.
WARNING!
INCORRECTLY
CLEANING PRINTER
WILL CAUSE
PERMANENT DAMAGE
AND VOID WARRANTY.
COGNITIVETPG
RECOMMENDS USING
A CERTIFIED CLEANING
PEN FOR CLEANING
THERMAL PRINTHEAD.
A
B
POW
ER
REA
DY
