26
After Sales Support
Telephone:
1300 663 907
Internet:
www.winplus.com.au
Troubleshooting Guide
There is no power.
Check the switch inside is turned to on. Check the power adaptor is
connected to mains power
The siren will not turn off.
Enter your pin code and press the disarm button. Press the disarm
button on the remote.
Swipe the Swipe Tag on the circle
How long will the siren
sound?
The siren will sound for 3 minutes. After 3 minutes the unit will
automatically arm again. If movement is again detected the siren
will sound again.
Will my pets set off the
alarms?
Yes, some pets will be large enough to be detected by the PIR
sensors. Ensure the PIRs are not in areas likely to be detected by
pets.
Can I buy more remote
controls or Swipe Tags?
Contact Winplus Technical Support for assistance with purchasing
additional accessories.
How many sensors can
I connect to the control
panel?
The control panel will connect up to 50 wireless sensors (PIR and
door / window sensors), 10 remote controls and up to 50 Swipe Tags.
How long do the batteries
last?
Door / window sensors and PIR sensors will last 6-8 months
depending on usage. The remote control batteries will last several
years on average depending on usage (depressing the button
constantly will drain the battery much quicker).
Where should I place my
door / window sensors?
Generally these sensors should be positioned in areas of concern
such as external doors, sliding doors, easily accessible windows, etc.
They can also be used on internal doors or desk drawers you wish to
protect.
Where should I place my
PIR sensors?
PIR's should be placed in areas of high traffic approximately 2m up.
These are useful for hallways, open rooms, pointed at possessions of
high value such as home theatres, computers and electronics.
I keep getting false
positives (my alarm goes
off by itself).
Pets such as cats and dogs can set off PIR sensors. Ensure these are
in area that will not detect pets.
Can I use the Swipe Tag to
arm the alarm?
No, the Swipe Tag is only used to disarm the alarm. Simply press the
button on the panel.
How do I set a longer
delay on the PIR?
See the section Changing the PIR motion sensor time delay,
on page 25.
My door alarm is triggered
before I can exit my house.
The control panel will enter armed mode after 5 seconds of being
activated. The Door/Window alarm will become active when the
magnet is in close proximity to the sensor.
If you have placed your control more than 5 seconds away from your
door try the following:
- Open the door before you activate the control panel. The sensor
will become active once you shut the door as you exit.
- Use the remote control to activate the control panel once you are
already outside the house.
- Place the control panel closer to your door so you can exit in time.
