After Sales Support
Telephone:
1300 663 907
Internet:
www.winplus.com.au
30
Troubleshooting
PROBLEM
SOLUTION
How do I set a custom MP3
ringtone?
Ringtones can be modified in the profile settings:
Navigate to Profiles>Profile name>Settings>Ring
Settings Select the ringtone you wish to modify
(usually “SIM 1 call ring”) then press the left menu
button to edit the setting. Select
“More ringtones”
,
then navigate to the location on your memory card
where the MP3 file is stored, and select the MP3. Press
“Done” to save your changes.
Tip: The currently active profile determines the
behaviour of your phone. It is shown with a green
dot to the right of its name in the Profiles menu. For
more information about profiles, see page 19
How do I select between SIM 1
and SIM 2?
You can insert two SIM cards into the phone.
Operation of the phone is identical to use with only
SIM1, except that where two SIM cards are installed
you will be prompted to select which SIM card to use
to place a call or send a SMS message.
How do I change the behaviour of
my second SIM card?
2 SIM cards are supported. The primary SIM is always
inserted into the bay marked “SIM1”. The secondary
SIM is inserted into the bay marked “SIM2” To access
the Dual-SIM menu, press the DOWN arrow button
from the home screen. You will see the following
options: Standby mode – Select which SIM cards are
active Reply by original SIM – Reply to SMS or calls
using a particular SIM card Set SIM name – You can
rename your SIM cards. eg: “Work” and “Personal”
Set SIM colour – You can choose a colour code system
to show which SIM is currently active
How do I activate flight mode?
From the home screen, press the DOWN arrow
to access the Dual-SIM menu. Navigate to Dual-
SIM>Standby Mode>Flight mode When flight mode
is active, you will see an aeroplane icon in the top left
corner of the screen.
What if I have a micro SIM?
Contact your network provider for assistance in
obtaining a standard size SIM card.
