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3

Troubleshooting

3-64

9903-UDX-ADDA PRODUCT MANUAL

9903UDXADDA-OM (V1.5)

Troubleshooting Network/Remote Control Errors

Refer to Cobalt

®

reference guide “Remote Control User Guide” (PN

9000RCS-RM) for network/remote control troubleshooting information.

In Case of Problems

Recovering Card From SD Memory Card

New production cards come equipped with an SD card installed in a slot
receptacle on the underside of the card. The data on this SD card can be used
to restore a card should the card become unresponsive (can’t communicate
with DashBoard or other remote control). Recovering a card using the
procedure here will restore the card to any installed option licenses and the
most recent firmware installed.

1.

(See Figure 3-10.) Make certain the card has the proper SD card installed
in the under-card slot. If SD card is not installed, contact Product Support
to obtain an SD card.

Note:

If unit is a BBG-1000 Series device, remove the top cover before proceeding.

Card does not pass video or
audio as expected. Control
settings spontaneously changed
from expected settings.

Event-based preset
inadvertently invoked

Event-based preset loading (Presets tab >
Event Triggers sub-tab) should be set to
Disabled if this function is not to be used. Read
and understand this control description before
using these controls to make sure engagement
for all expected conditions is considered. See
Presets (p. 3-51) for more information.

Card will not retain user settings,
or setting changes or presets
spontaneously invoke.

Event Based Loading sub-tab
inadvertently set to trigger on
event

If event based loading is not to be used, make
certain Event Based Presets is disabled (either
using master Enable/Disable control or through
events settings. See Presets (p. 3-51) for more
information.

Table 3-4

Troubleshooting Processing Errors by Symptom — continued

Symptom

Error/Condition

Corrective Action

«
...
94
95
96
97
98
...
»

Содержание 9903-UDX-ADDA

Страница 1: ...1243 Fax 217 344 1245 www cobaltdigital com Product Manual 9903UDXADDA OM V1 5 Cobalt Digital Inc 3G HD SD SDI Universal UDX Format Converter Frame Sync with CVBS YPbPr Video I O AES and Analog Audio...

Страница 2: ...ted Dolby is a registered trademark of Dolby Laboratories Inc Other product names or trademarks appearing in this manual are the property of their respective owners Congratulations on choosing the Cob...

Страница 3: ...nput Output Interfaces 1 12 User Control Interface 1 14 9903 UDX ADDA Rear I O Modules 1 16 Technical Specifications 1 16 Warranty and Service Information 1 19 Cobalt Digital Inc Limited Warranty 1 19...

Страница 4: ...er 3 13 Framesync 3 16 Input Audio Status 3 19 Input Audio Routing Controls 3 20 Video Proc Color Correction 3 25 Output Audio Routing Controls 3 28 AFD WSS VI Code Insertion Controls 3 33 Timecode 3...

Страница 5: ...at is covered Also provides general information regarding the 9903 UDX ADDA Chapter 2 Installation and Setup Provides instructions for installing the 9903 UDX ADDA in a frame and optionally installing...

Страница 6: ...mware updates example card processing UI setups and other topics Card Software earlier than latest version Card is not loaded with the latest software Not all functions and or specified performance de...

Страница 7: ...20 slot frame that houses Cobalt or other cards Device and or Card refers to a Cobalt or other card System and or Video System refers to the mix of interconnected production and terminal equipment in...

Страница 8: ...supplemental information to the accompanying text Notes typically precede the text to which they apply Labeling Symbol Definitions Important note regarding product usage Failure to observe may result...

Страница 9: ...ation 13 W As such avoiding placing the card adjacent to other cards with similar dissipation values if possible CAUTION If required make certain Rear I O Module s is installed before installing the 9...

Страница 10: ...sed captioning are available on the processed HD SD SDI outputs 9903 UDX ADDA Input Output Formats The 9903 UDX ADDA provides the following inputs and outputs Inputs 3G HD SD SDI IN A and SDI IN B two...

Страница 11: ...itor Timecode Select Proc EXT REF IN from frame Up Down Cross Conversion ARC Framesync Pattern Gen Video DAC 1 2 3 4 Serialize AES Rx Audio ADC AES IN AN AUD IN AES Tx Audio DAC AES OUT AN AUD OUT Not...

Страница 12: ...rates with unallowed raster rates being rejected as an input input unlock Timecode Processor See Figure 1 2 This function provides for extraction of timecode data from input video source and in turn a...

Страница 13: ...put video loss of signal the output can be set to disable video go to black go to an internal test signal generator pattern or freeze to the last intact frame last frame having valid SAV and EAV codes...

Страница 14: ...output is HD When receiving HD SDI both CEA 608 and CEA 708 are supported with CEA 608 and CEA 708 containing CEA 608 packets converted to line 21 closed captioning on outputs down converted to SD Co...

Страница 15: ...nnel received by the card In addition to SDI embedded audio channel sources analog and coaxial AES inputs are available as input audio choices For AES audio inputs payload is identified PCM or data su...

Страница 16: ...s signals can be applied to an output flex bus mixer Control and Data Input Output Interfaces GPI Interface Two independent ground closure sensing GPI inputs GPI 1 and GPI 2 each sharing common ground...

Страница 17: ...e used with the Ancillary Data Processor option for data insertion or extraction Either port can be configured as RS 232 Tx Rx or RS 422 non duplexed Tx or Rx SCTE104 Insertion Option SCTE104 provides...

Страница 18: ...ays up to date The DashBoard software can be downloaded from the Cobalt Digital Inc website www cobaltdigital com enter DashBoard in the search window The DashBoard user interface is described in Chap...

Страница 19: ...9000 Control Panel or OGCP 9000 CC Control Panel 20 Slot Frame with Network Controller Card LAN 9903 UDX ADDA Card In conjunction with a frame equipped with a Network Controller Card 9903 UDX ADDA ca...

Страница 20: ...DX Format Converter Frame Sync with CVBS YPbPr Video I O AES and Analog Audio Embedding De Embedding card Table 1 1 Technical Specifications Item Characteristic Part number nomenclature 9903 UDX ADDA...

Страница 21: ...solution 10 bit Sampling frequency 54 MHz 4x over sampling SD SD Y C separation 5 line Adaptive Comb Filter SD Freq Response 0 25 dB to 5 5 MHz SD SNR 55 dB to 5 5 MHz unweighted Differential Phase 1...

Страница 22: ...s Standard SMPTE 276M Number of Outputs Up to 16 unbalanced AES 3id Impedance 75 Analog Audio Outputs Number of Outputs Two balanced using 3 wire removable Phoenix connectors 0 dBFS 24 dBu Frame Refer...

Страница 23: ...istering the product by completing and returning a product registration form In the event of a warrantable defect the purchaser shall notify Cobalt with a description of the problem and Cobalt shall p...

Страница 24: ...ough and professional support representatives for any of the following Name and address of your local dealer Product information and pricing Technical support Upcoming trade show information Phone 217...

Страница 25: ...tion values if possible CAUTION Note If installing the 9903 UDX ADDA in a slot with no rear I O module a Rear I O Module is required before cabling can be connected Refer to Installing a Rear I O Modu...

Страница 26: ...O module mating connector check for alignment and proper insertion in slot tracks Damage to card and or rear I O module may occur if improper card insertion is attempted 6 Verify that the card is ful...

Страница 27: ...the 9903 UDX ADDA is to be installed If installing the 9903 UDX ADDA in a slot already equipped with a suitable I O module omit this procedure Install a Rear I O Module as follows 1 On the frame dete...

Страница 28: ...lanced audio inputs AN AUD IN 1 and AN AUD IN 2 Two AES input BNCs AES IN 1 and AES IN 2 One 3G HD SD SDI output BNC SDI OUT One analog video CVBS coaxial output BNC CVBS OUT Two analog balanced audio...

Страница 29: ...Audio Connections p 2 7 for connector pinouts and important information regarding GPO electrical limits RM20 9903 F Provides the following connections Two 3G HD SD SDI input BNCs SDI IN A and SDI IN B...

Страница 30: ...SDI IN A and SDI IN B One CVBS component analog video input Y Cmpst IN Pr C IN Pb IN Two analog balanced audio inputs AN AUD IN 1 and AN AUD IN 2 Eight AES audio inputs AES IN 1 thru AES IN 8 Four 3G...

Страница 31: ...mote Control Perform remote control setup in accordance with Cobalt reference guide Remote Control User Guide PN 9000RCS RM Note If network remote control is to be used for the frame and the frame has...

Страница 32: ...I IN 1 2 GPI IN 2 3 GPO RTN 4 GPO OUT 1 5 GPO OUT 2 6 UART_TX 7 UART_RX 8 COMM GND COMM and GPIO Connections RJ 45 Connector Pin 8 Pin 1 Note View is looking into connector from unterminated user faci...

Страница 33: ...e format in which the 9903 UDX ADDA functional controls indicators and displays appear and are used varies depending on the user interface being used Regardless of the user interface being used access...

Страница 34: ...ds function menus and parameters Figure 3 1 Function Menu Parameter Overview 9903 UDX ADDA Menu a Menu b Menu z Individual Parameters Each menu consists of groups of parameters related to the function...

Страница 35: ...ab is selected each parametric control or selection list item associated with the function is displayed Scalar numeric parametric values can then be adjusted as desired using the GUI slider controls I...

Страница 36: ...then be selected using the control knobs which correspondingly act like a rotary switch Figure 3 3 shows accessing a function submenu and its parameters in this example Video Proc using the Control P...

Страница 37: ...mote control or in case the frame network connection is down The card can be accessed in a web browser by entering the card IP address as set in the card Admin tab See Admin Log Status Firmware Update...

Страница 38: ...in the left side Basic View Tree locate the Network Controller Card associated with the frame containing the 9903 UDX ADDA card to be accessed in this example MFC 8320 N SN 00108053 3 As shown below e...

Страница 39: ...Card Info Pane Card Function Menu and Controls Pane This display shows the list order number of the device that is ready for selection This display shows the devices assigned to the Control Panel Rota...

Страница 40: ...n icons for the sta tus indicators shown in Figure 3 5 Yellow or red icons respectively indicate an alert or failure condition Refer to Troubleshooting p 3 58 for corrective action Figure 3 5 9903 UDX...

Страница 41: ...orm 14 16 Note 2 Closed Captioning 21 locked 10 Note 2 Notes 1 The card does not check for conflicts on a given line number Make certain the selected line is available and carrying no other data 2 Whi...

Страница 42: ...rganized using tabs as shown below The table below provides a quick reference to the page numbers where each function menu item can be found Some functions use sub tabs to help maintain clarity and or...

Страница 43: ...DI IN B is selected If SDI IN A goes valid again failover automatically reverts to SDI IN A Failover B to A sets main path preference of SDI IN B If SDI IN B goes invalid then SDI IN A is selected If...

Страница 44: ...an NTSC signal which uses a PAL color sub carrier scheme PAL M output can only be derived from a 5994 or related signal PAL SDI or analog inputs cannot be cross converted to PAL M Component Color Lev...

Страница 45: ...al format status sent to scaler and output format status If invalid or no signal is present none is displayed Output Format Selector Provides conversions to formats as shown Scaler Follow AFD Enable D...

Страница 46: ...Disabled This is card normal setting that locks out the low latency processing function Normal scaler processing latency along with full ARC and pan control is available with this setting Enabled Use...

Страница 47: ...l and vertical zoom percentage Settings less than 100 provide zoom out settings greater than 100 provide zoom in 50 to 150 range in 0 1 steps null 100 0 H Pan and V Pan Controls H Pan control shifts h...

Страница 48: ...the input video will result in corresponding instability on the output video Free Run Output video is locked to the card s internal clock Output video is not locked to external reference Output Rate S...

Страница 49: ...n the event of program input video Loss of Signal LOS determines action to be taken as follows Disable Outputs Disable program video SDI outputs Flat Field go to flat field on program video output Fre...

Страница 50: ...ecifies the smallest amount of latency delay frames held in buffer allowed by the frame sync The frame sync will not output a frame unless the specified number of frames are captured in the buffer The...

Страница 51: ...nnel or AES pair contains Dolby E encoded data Dolby Digital Indicates embedded channel or AES pair contains Dolby Digital encoded data Note Dolby status displays occur only for valid Dolby signals me...

Страница 52: ...us Bus Ch 1 thru Bus Ch 16 The example above shows various Source selections that direct Emb Ch 1 thru Ch 6 and AES Ch 1 and Ch 2 onto the card internal bus unused bus channels can be set to Silence o...

Страница 53: ...channel Meter shows level as affected by Level control Gain controls allow relative gain in dB control for the corresponding destination Embedded Audio Group channel 80 to 20 dB range in 1 0 dB steps...

Страница 54: ...ideo is user delayed or output format scaling is changed Refer to Preferred Alignment for Dolby E in HD Systems http www dolby com about news events newsletters dtvaudio dolby e alignment html for mor...

Страница 55: ...ix 1 Flex Mix 2 Flex Mix 3 Flex Mix 4 AES Ch1 Ch16 AnlgCh1 Ch4 EmbCh1 Ch16 Flex Mix B Flex Mix C Flex Mix D To Audio Bus Input Routing Emb Ch 1 Emb Ch 2 Emb Ch 3 Emb Ch 4 Flex Mix 5 Flex Mix 6 Flex Mi...

Страница 56: ...he audio input source to be directed to the corresponding bus channel from the choices listed below Silence Embed Ch 1 thru Embed Ch 16 AES Ch 1 thru AES Ch 16 Analog Ch 1 thru Analog Ch 2 The Flex Bu...

Страница 57: ...p appears requesting confirmation Click Yes to proceed with the unity reset Click No to reject unity reset Luma Gain Adjusts gain percentage applied to Luma Y channel 0 to 200 range in 0 1 steps unity...

Страница 58: ...licked a Confirm pop up appears requesting confirmation Click Yes to proceed with the unity reset Click No to reject unity reset Luma Gain R G B controls Black Gain R G B controls Gamma Factor R G B c...

Страница 59: ...tage 6 8 to 50 0 null 6 8 White Hard Clip Applies white hard clip limiting at specified percentage 50 0 to 109 1 null 109 1 White Soft Clip Applies white soft clip limiting at specified percentage 50...

Страница 60: ...e Changing the setting of this control will result in a noise burst in all groups This control should not be manipulated when carrying on air content Embedded Output Channel Source Using the drop down...

Страница 61: ...hannel Source Using the Source drop down list selects the audio input source to be routed to the corresponding AES output channel from the following choices Card Audio Bus Ch 1 thru Ch 16 Built in Ton...

Страница 62: ...the following choices Card Audio Bus Ch 1 thru Ch 16 Built in Tone generators Tone n 20 dBFS level tone generators with n being frequencies of 100 200 300 400 500 600 700 800 900 1k 2k 4k 6k 8k 12k a...

Страница 63: ...ntent Center channel content is restored as in phase center channel content at a 80 dB ratio relative to overall level making center channel content less predominate in the overall mix 20 dB to 80 dB...

Страница 64: ...signment Using the Source drop down list selects the audio input source to be directed to the corresponding bus channel from the choices listed below Silence Audio Bus Ch 1 thru Ch 16 Tones 1 thru 16...

Страница 65: ...X ADDA Function Menu List continued NTSC Coded 4 3 up converted 1080i Video Signal Re Aspect to 16 9 1080i Video Signal with 16 9 uncorrected ARC Without AFD NTSC Coded image on 16 9 display shows let...

Страница 66: ...tput AFD re aspecting by setting Scaler Follow AFD to Enabled A B Shown below is an example in which received 525i5994 SDI video is being up converted to 720p5994 The settings shown in the example bel...

Страница 67: ...rocessing performed in this tab but does not apply ARC settings in scaler Note This control also appears on the Scaler tab and is mutually ganged with the selection performed on either tab Scaler foll...

Страница 68: ...S format on output AFD Enabled inserts AFD coded WSS on output ETSI Enabled inserts ETSI coded WSS on output VI Output Disable turns off WSS format on output AFD Enabled inserts AFD coded VI on output...

Страница 69: ...enter 1010 3 2 1 NTSC 2 PAL 4x3 16x9 Center 1011 1 4x3 14x9 Center 1011 1 0 1 NTSC 2 PAL 4x3 14x9 Center 1100 3 4 7 Reserved 1100 0 1 NTSC 2 PAL Reserved 1101 6 4x3 Protect 14x9 1101 6 0 1 NTSC 2 PAL...

Страница 70: ...tted in this example 16x9 Letterbox 16x9 Center 0100 Separate control groups for 4x3 and 16x9 coded input frames allow custom ARC as well as pan tilt for various coded frames By default each row is se...

Страница 71: ...12M 2 9903 UDX ADDA 525i 5994 w VITC waveform 720p 5994 w ATC_VITC w ATC_LTC Noting that the incoming video contains VITC waveform timecode data as shown in the status display set the Source Priority...

Страница 72: ...RS 485 LTC output goes to frozen state Audio LTC output mutes When set to Disabled and input timecode is lost RS 485 LTC output keeps counting with count value being free run count Audio LTC output is...

Страница 73: ...elays or advances or delays timecode by up to 5 frames Note Default settings are null with both controls set at zero as shown Table 3 2 9903 UDX ADDA Function Menu List continued HD SD SDI IN SDI OUT...

Страница 74: ...drop down on the controls described below will allow a particular range of choices the actual range is automatically clamped limited to certain ranges to prevent inadvertent conflict with active pictu...

Страница 75: ...uipment requiring ATC_VITC packet in both fields as a field 1 packet non toggling Note Non toggling VITC1 and VITC2 packets do not conform to SMPTE 12M 2 2008 preferences As such ATC_VITC Legacy Suppo...

Страница 76: ...ill processed and passed by the card as normal The closed captioning function does not support PAL closed captioning standards Closed Captioning Remove Regenerate and HD Insertion Line Controls Allows...

Страница 77: ...d Extract modes respectively allow insertion to the output stream or extraction from the input stream between external interfaces Interface controls select either card IP or serial data COM 1 interfac...

Страница 78: ...s or disable all heartbeat packet send Insertion Rx Status Shows card IP receive Rx insertion status Stopped with yellow indicator means no data is being received Green indicator means data is being r...

Страница 79: ...ing controller before they are sent to the device Device can also be configured to send out heartbeat packets every two seconds as an additional safeguard Packet formatting for insertion extraction AC...

Страница 80: ...annel pair by setting a pair to Embedded Data using the Output Audio Routing Controls tab in this example Emb pair 7 8 B On the COM Routing tab select Audio Data Extractor to extract and route the rec...

Страница 81: ...ut or ANC Data Extractor Audio SMPTE 337 non PCM input or output Rx Tx Status Display Shows either no data received sent or where transfer is present shows data rate in kbit sec Insertion Mode Control...

Страница 82: ...XON XOFF The card UART Rx will acknowledge from the receiving system whether it can or cannot accept data at current bit rate Hold Break Card if receiving notification from the receiving system that...

Страница 83: ...e In Audio Routing will set the preset to only look at and touch input audio routing settings and save these settings under the preset When the preset is invoked loaded only the input audio routing la...

Страница 84: ...this example before committing the save Upload open card presets from a network computer by clicking Upload at the bottom of DashBoard Browse to the location where the file was saved on the computer...

Страница 85: ...t to a respondent see Email Alerts p 3 55 for setting up e mail alerts Note Screened conditions are triggered upon start of event Any event based setup must be done in advance of the triggering event...

Страница 86: ...using edge trigger GPO s which are fed to the respective GPI 1 and GPI 2 on the card Because these two boxes are independent and cannot be relied upon to provide coinciding triggers a chain of user st...

Страница 87: ...ields as shown in the example below Note Frame hosting the card must be accessible to email recipient s network It is recommended to set up and generate a test event to test the email send When fields...

Страница 88: ...a normal range operating temperature around 85 C core temperature Operation in severe conditions exceeding this limit for non sustained usage are within device operating safe parameters and can be all...

Страница 89: ...sk and Static Default Gateway fields allow setting IP parameters when Static mode is selected Card Active IP shows the currently configured IP address whether static or DHCP Table 3 2 9903 UDX ADDA Fu...

Страница 90: ...trol systems all to varying degrees provide error and failure indications Depending on how the 9903 UDX ADDA card is being used i e standalone or network controlled through DashBoard or a Remote Contr...

Страница 91: ...3 7 9903 UDX ADDA Card Edge Status Indicators and Display 9903 UDX ADDA 4 Character Alphanumeric Display COM REF ERR IN A IN B IN C IN D Input Active Indicators Status Error Indicators Item Function...

Страница 92: ...UDX ADDA card is not connecting to the frame or LAN all controls are grayed out as shown in the example here Gray indicator icon in Card Access Navigation Tree pane shows card s are not being seen by...

Страница 93: ...ng on Slot 0 MFC 8320 N in this example Card Info is displayed for frame Network Controller Card Status for selected card is shown here in this example connection OK and Fan Door Open alert Card gener...

Страница 94: ...either the frame power supply connections or the 9903 UDX ADDA card itself is defective If display shows excessive power being consumed see Technical Specifications p 1 15 in Chapter 1 Introduction t...

Страница 95: ...ssage in 9903 UDX ADDA Card Info pane Card edge Input LED corresponding to input is not illuminated No video input present Make certain intended video source is connected to appropriate 9903 UDX ADDA...

Страница 96: ...ct Product Support to obtain an SD card Note If unit is a BBG 1000 Series device remove the top cover before proceeding Card does not pass video or audio as expected Control settings spontaneously cha...

Страница 97: ...illuminated When reprogram is complete COM LED turns off on and then off again entire process takes about 1 1 2 minute 1 From underside of card locate the SD card receptacle 2 With SD card labeling fa...

Страница 98: ...y problem arise with this product that was not solved by the information in this section please contact the Cobalt Digital Inc Technical Support Department If required a Return Material Authorization...

Страница 99: ......

Страница 100: ...Cobalt Digital Inc 2506 Galen Drive Champaign IL 61821 Voice 217 344 1243 Fax 217 344 1245 www cobaltdigital com 9903UDXADDA OM V1 5 Printed in USA...

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