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II. Liabilities
1. Coastal Saunas and any of its subsidiaries and/or associates shall not be held responsible for any misuse of
the sauna by the client. We shall not be held liable for any damage and/or injury caused by client misuse of
product.
2. Coastal Saunas and any of its subsidiaries and/or associates do not provide medical guidance or diagnosis. It
is always recommended that you contact your physician for advice regarding your personal health.
III. Cancellation and Return Policy
1. Buyer may cancel and return the sauna, less non-refundable accessories (seat cushions, outdoor cover,
pioneer upgrade and installation labor, custom one-way privacy wraps and white glove installation labor) to
Seller, subject to the terms and conditions of this policy, within 90 days of proof of purchase date. Buyer shall
assume all risk of loss associated with the return as well as shipping, handling, restocking and other fees, costs
and expenses as described in this policy.
2. Seller reserves the right to refuse to refund any deposit or payment, or cancel any payment due, and any
owing until such time as Seller:
a) is in receipt of the goods
b) has inspected the goods and
c) in the Seller’s discretion, has found the goods to be free of damage.
3. All returned goods must be in their original packaging, along with shipping pallet. Seller may refuse to
refund all or any portion of any payment, or cancel payment due and owing if the Buyer fails to fully comply
with or violates the terms and conditions of this policy.
Shipping, Handling and Restocking Fees
All cancelled or returned goods shall be subject to:
a) storage fees and costs associated with routing the goods
b) handling and restocking fee in the amount of $595.00 USD for each sauna
c) all shipping costs to and from the Seller and
d) Seller providing a return merchandise authorization (RMA) number. Buyer’s failure to obtain the
RMA number shall result in Seller not accepting any returned shipment and Buyer paying all costs and
fees. All such costs and fees as determined by Seller shall be paid by Buyer to Seller upon demand by
Seller.
In addition to manufacturing a high quality
far infrared sauna
, we are proud to provide our clients an Lifetime
Warranty. If you should have any questions, don’t hesitate to call us at 1-800-327-5122
