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Troubleshooting
Q: MY SAUNA NOT HEAT UP, AND/OR I HAVE A HEATER NOT PRODUCING HEAT?
A: Most likely one of the heater banks did not get connected during the installation procedure. Double check
that all of the Black 110/120v cords on the top of the unit/above the bad heater are connected and the
male/female white connector pins or pushed in the plastic all the way. If you still feel a cold heater, unplug
the sauna and remove the 6 screws holding the heater cover to the wall. You will see a white electrical
connection behind the heater, which connects the heater to the sauna. Make sure this connection is pushed
all the way in, as well as the wires going into the white connections. Finally, plug the sauna back in and retest.
Q: MY SAUNA IS PLUGGED IN, HOWEVER I DO NOT SEE A RED POWER LIGHT ON THE CONTROL PANEL?
A: After checking the outlet for power, remove the dust cover and push in black button circuit breaker on the
side of the power supply. If this is in, next check all of the wire connections on the top directly above the
Control Panel and on top. Unplug and reconnect. If they all look ok, remove the screws on the inside Control
Panel and check for a loose connection.
Q: WHY IS MY TEMPERATURE DISPLAY BOX SHOWING -22 DEGREES AND/OR NO DISPLAY?
A: The display of -22 degrees or no display indicates a loose connection of the 2-pin ribbon cable (temperature
sensor). This can be located on the back top of the sauna underneath the back inspection hatch. If it cannot
be located, it may not have been threaded through the roof cap during assembly or it shifted on top during
shipping. It may be helpful to find it by removing the dust cover where you will find it.
Q:
MY CONTROL PANEL IS SHOWING CODE HH AND BEEPING?
A: Power off your sauna for :30 minutes and resume as usual. If you are in an extremely hot climate, your
sauna may need a cool down period between usage.
