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OWNER’S MANUAL

2017

SYMPTOM

PROBABLE CAUSE

RECOMMENDED ACTION

Noisy/Loud motor



Air trapped in the pump



Low water level



Worn pump seal



Defective pump



Open bleed valve in the skimmer



Add water to the spa



Contact your Dealer



Contact your Dealer

Pumps power down on their own



Set temperature has been reached



Filtration cycle has ended



Automatic time out



Overheat safety protection



No problem



No problem



Pumps are set to run for a predetermined time while the

spa is in use (15-20 Mins)



The pumps have a thermal overload which will prevent

them from running for extended periods of time. Wait

until pumps have cooled down (1+ hrs). If problem per-

sists, contact your Dealer.

Pump running constantly, will not

turn off



Filter cycle set to 24 hours



Problem with the circuit board



Turn off 24 hour filtration



Turn power off at GFCI and contact your Dealer

Pump will not turn on



GFCI tripped



Motor has overheated



Not plugged in



Damaged plug



Seized motor



Blown fuse



Motor vent is blocked



Reset the GFCI



Let cool for 1+ hour



Plug in to the board



Contact your Dealer



Contact your Dealer



Check fuse or contact your Dealer



Clear debris from the vent

SYMPTOM

PROBABLE CAUSE

RECOMMENDED ACTION

Spa does not work



Power is turned off



Reset GFCI

No display on the control panel



Power is turned off



Defective topside control



Reset GFCI



Contact your Dealer

Letters on the control panel



An error has been found



Refer to the Reference Card for your control panel to

verify the error. Contact your Dealer for service

SPA SYSTEM

PUMP PROBLEMS

TROUBLESHOOTING GUIDE

Содержание Wellness Spas

Страница 1: ...1 VERSION 01142016 Wellness Spas by Coast Spas Manufacturing Inc 6315 202 Street Langley BC Canada 604 514 8111 info coastspas com www coastspas com ...

Страница 2: ...e 6 Filter Maintenance Page 7 Water Quality Maintenance Page 7 Water Clarity Troubleshooting Page 9 Product Care Guide Page 10 Glossary of Terms Page 11 12 Basic Installation and Configuration Guidelines Page 12 Troubleshooting Guide Page 13 14 Spa Controls Page 15 34 Touchscreen Control Panel Page 15 24 Wellness IV Control Panel Page 25 26 Wellness Color Screen Controls Non touch Page 27 34 Spa P...

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Страница 5: ...y of heart disease low or high blood pressure circulatory system problems or diabetes should consult a physician before using a hot tub CAUTION Risk of Hyperthermia Hyperthermia occurs when the internal temperature of the body reaches a level several degrees above the OWNER S MANUAL 2017 normal body temperature of 98 6 F 37 C The symptoms of hyperther mia include drowsiness lethargy and an increas...

Страница 6: ...el surface so the spa weight is supported uniformly We recommend no less than a 3 93 mm thick concrete slab Wood decking or balconies must be con structed to support 150 pounds per square foot 730 kg m Refer to local and current building codes in your area Consult an engineer for live loads in your area Should your new spa need to go through a gate the opening should be a minimum of 48 inches and ...

Страница 7: ...pply a light film of silicone lubricant to the o ring Do not use a petroleum based lubri cant as it could damage the o ring Consult your dealer to purchase suitable lubricant Place clean Cartridge in filter canister Replace filter lid and re tighten retaining ring finger tight only OWNER S MANUAL 2017 NOTE Make sure the o ring is on the air relief valve and is finger tight prior to starting the pu...

Страница 8: ...sening the need for pH balancing If the TA is too low the pH level will fluctuate rapidly from high to low If the TA is too high the pH will tend to be too high and will be very difficult to bring back down Calcium Hardness This is a measurement of dissolved calcium in the water Calcium will help control the corrosive nature of the spa s water WARNING Never store chemicals inside the equipment are...

Страница 9: ... low pH is too low High metal content in water Adjust alkalinity Adjust pH Use stain and scale product Cloudy Water Poor filtration pH is too high Hardness is too high Total alkalinity is too high Suspended particles Clean filter cartridge Adjust pH Adjust hardness Adjust total alkalinity Drain and refill spa water Algae Growth pH is too high Sanitizer is too low Adjust pH Shock spa with sanitizer...

Страница 10: ...ediately until the water has been restored to suggested conditions Do not sit on the pillows OWNER S MANUAL 2017 Do not pull on the pillows Pillows should be cleaned using a soft cloth and mild soap then wiped with a conditioner We recommend that pillows be washed each time you drain you spa HOT TUB INTERIOR Your hot tub has a fiberglass reinforced acrylic shell Generally dirt and stains will not ...

Страница 11: ... the fluid used in cigarette lighters Use sparingly then immediately apply conditioner to that area GLOSSARY OF TERMS AIR CONTROL VALVE Mounted generally on the lip of the spa it in duces warm air from the equipment enclosure into the jet stream through venturi action WATER DIVERTER VALVE The large diverter is used to divert water to various seats in the spa OWNER S MANUAL 2017 ON OFF DIVERTER VAL...

Страница 12: ...t use a spa or hot tub Warning To avoid injury exercise care when entering or exiting the spa or hot tub Warning Do not use a spa or hot tub immediately following strenuous exercise Warning Prolonged immersion in a spa or hot tub may be injurious to your health Warning Maintain water chemistry in accordance with the Manufac turers instructions Warning The equipment and controls shall be located no...

Страница 13: ...Pump running constantly will not turn off Filter cycle set to 24 hours Problem with the circuit board Turn off 24 hour filtration Turn power off at GFCI and contact your Dealer Pump will not turn on GFCI tripped Motor has overheated Not plugged in Damaged plug Seized motor Blown fuse Motor vent is blocked Reset the GFCI Let cool for 1 hour Plug in to the board Contact your Dealer Contact your Deal...

Страница 14: ...periods of time in cold weather cold wind Hot tub is wired for 110V and jets are on Put cover back onto hot tub and allow for heat to regenerate Call your dealer if temperature does not increase Hot tubs wired for 110V only have enough power to heat or operate pumps Turn off jets to power heater PUMPS WILL NOT PRIME PROBABLE CAUSE RECOMMENDED ACTION Pump on but no water flow Air trapped in pump No...

Страница 15: ...vert to the main screen after 30 sec onds of no activity OWNER S MANUAL 2017 The only item that can be changed on the left side of the Main Screen is the Set Temperature Touch either the set temperature line or the water temperature to go to the Set Temperature screen MESSAGES At the bottom of the screen messages may appear at various times Some of these messages must be dismissed by the user THE ...

Страница 16: ...ave changed the value on that screen If the screen times out due to no activity it will act like Cancel When you see only this button whether it is labeled or not it means Back or Exit It appears on editing screens before you have changed any value as well as on all other screens OWNER S MANUAL 2017 PAGE UP DOWN If an Up or Down button is shown and pressed when in a Menu List the list can be scrol...

Страница 17: ...il the heater pump has been running for a minute or two When the heater pump has come on automatically for example for heating you can switch between low speed and high speed but you cannot turn the heater pump off OWNER S MANUAL 2017 CIRCULATION MODE If the spa is configured for 24HR circulation the heater pump generally runs continuously Since the heater pump is always running the spa will maint...

Страница 18: ...re polling and then to heat to the set temperature if needed When the low speed turns on automatically it cannot be deactivated from the panel however the high speed may be started CIRCULATION PUMP MODES If the system is equipped with a circ pump it will be configured to work in one of three different ways 1 The circ pump operates continuously 24 hours with the exception of turning off for 30 minu...

Страница 19: ... may be manufactured with Circ Pump settings that allow programming filtration cycle duration Some circ Modes are pre programmed to operate 24 hours a day and are not programmable Refer to the spa manufacturer s documentation for any Circ Mode details PURGE CYCLES In order to maintain sanitary conditions as well as protect against freez ing secondary water devices will purge water from their respe...

Страница 20: ...t says On or Panel if it says On than press in the middle of the screen for at least 5 seconds OWNER S MANUAL 2017 SCENES WHAT ARE SCENES Scenes are stored combinations of equipment states For example if you want to have Pump 1 at high speed and Pump 2 at low speed and the Light ON you could store that in a Scene and recall this combination at any time STORING A SCENE Press a Scene number and hold...

Страница 21: ...0XX is a Message Code Codes like this will be seen in the Fault Log ADDITIONAL SETTINGS PREFERENCES The Preferences Menu allows the user to change certain parameters based on personal preference TEMP DISPLAY Change the temperature between Fahrenheit and Celsius TIME DISPLAY OWNER S MANUAL 2017 Change the clock between 12 hr and 24 hr display REMINDERS Turn the reminder messages like Clean Filter O...

Страница 22: ...e GFCI with its own test button Restore power to the spa and repeat the GFCI Trip Test Once the GFCI is tripped by the test reset the GFCI and the spa will operate normally from that point You can verify a successful test by navigating to the above menu Passed should appear after the Reset line is selected on the GFCI screen WARNING On those systems that automatically test the GFCI within 1 to 7 d...

Страница 23: ...for Service MISCELLANEOUS MESSAGES COMMUNICATIONS ERROR The control panel is not receiving communication from the System Call for Service TEST SOFTWARE INSTALLED The Control System is operating with test software Call for Service OWNER S MANUAL 2017 F OR C IS REPLACED BY T The Control System is in Test Mode Call for Service M0XX is a Message Code Codes like this will be seen in the Fault Log SYSTE...

Страница 24: ...pter GFCI or Residual Current Device RCD mounted at least 5 1 52M from the inside walls of the spa hot tub and in line of sight from the equipment compartment OWNER S MANUAL 2017 CSA ENCLOSURE TYPE 2 Refer to Wiring Diagram inside the cover of the control enclosure Refer to Installation and Safety Instructions provided by the spa manufacturer Warning People with infectious diseases should not use ...

Страница 25: ...ub is equipped with a multicolor lighting package then pressing the Light button consecutively will toggle the lights through different colors modes OWNER S MANUAL 2017 MODE Mode is changed by pressing Temp then either Warm or Cool Standard Mode maintains set temperature St will be displayed mo mentarily when you switch into Standard Mode Economy Mode heats the spa to the set temperature only duri...

Страница 26: ...a temporary condition If flashing by itself spa is shut down If the problem persists contact your dealer or service organization HFL HL A significant difference between temperature sensors has been detected This could indicate a flow problem If the water level is normal make sure all pumps have been primed If prob lem persists contact your dealer or service organization LF Persistent low flow prob...

Страница 27: ... OWNER S MANUAL 2017 NAVIGATION Navigating the entire menu structure is done with the 5 buttons on the control panel When a text item changes to white during navigation that indicates the item is selected for action Operating or changing a selected item is generally done with the center or Select button The only item that can be changed on the left side of the Main Screen is the Set Temperature Pr...

Страница 28: ...s where all programming and other spa behaviors are controlled This screen has several features that can be acted on directly These features include Temp Range Heat Mode and Invert Panel When one of these items is highlighted the Select Button is used to toggle between two settings All other menu items with an arrow point ing to the right go to another level in the menu PRESS AND HOLD If an Up or ...

Страница 29: ...low flow or no flow conditions Nothing comes on auto matically but the pump s can be energized by selecting the Jet but tons If the spa has a Circ Pump it can be turned on and off by press ing the Circ Pump button during Priming Mode In addition if the spa has a Circ Pump it can be activated by pressing the dedicated Light OWNER S MANUAL 2017 button during Priming Mode Manually exit Priming Mode b...

Страница 30: ...at will run in the evening assuming the time of day is properly set when energy rates are often lower The filter time and duration are programmable A second filter cycle can be enabled as needed FREEZE PROTECTION If the temperature sensors within the heater detect a low enough tem perature then the water devices automatically activate to provide freeze protection The water devices will run either ...

Страница 31: ...ess RESTRICTING OPERATION The control can be restricted to prevent unwanted use or temperature adjustments Locking the Panel prevents the controller from being used but all automatic functions are still active Locking the Settings allows Jets and other features to be used but the Set Temperature and other programmed settings cannot be adjusted Settings Lock allows access to a reduced selection of ...

Страница 32: ...or that item is displayed at the bottom of the screen Software ID SSID Displays the software ID number for the System OWNER S MANUAL 2017 System Model Displays the Model Number of the System Current Setup Displays the currently selected Configuration Setup Number Configuration Signature Displays the checksum for the system configuration file Heater Wattage as Configured in Software Displays a heat...

Страница 33: ...eded M0XX is a Message Code Codes like this will be seen in the Fault Log Some messages can be reset from the panel Messages that can be reset will appear with a right arrow at the end of the message Press the message text to reset the message SENSOR RELATED MESSAGES SENSORS ARE OUT OF SYNC M015 The temperature sensors MAY be out of sync by 3 F Call for Service OWNER S MANUAL 2017 SENSORS ARE OUT ...

Страница 34: ...is to verify its reliability Every user should be trained to safely test the GFCI or RCD associated with the hot tub installation A GFCI or RCD will have a TEST and RESET button on it that allows a user to verify proper func tion CHANGE THE WATER May appear on a regular schedule i e every 90 days Change the water in the spa on regular basis to maintain proper chemical balance and sanitary conditio...

Страница 35: ... pull firmly towards your body to release the Panel Clips Ensure not to pull too hard as you could potentially break the clips Illustration 2 3 After releasing the clips lower the panel to the ground If your Spa is equipped with an Obsidian Display there will be three wires to disconnect Illustration 3 RE INSTALLING THE PANEL 1 Hold the bottom edge of the panel and insert the top edge under the li...

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