25
OWNER’S MANUAL
2017
pumps may turn on and off and the heater may operate during Freeze
Protection. This is an operational message, not an error indication.
THE WATER IS TOO HOT – M029
The system has detected a spa water temp of 110°F (43.3°C) or more,
and spa functions are disabled. System will auto reset when the spa
water temp is below 108°F (42.2°C). Check for extended pump opera-
tion or high ambient temp.
HEATER-RELATED MESSAGES
THE WATER FLOW IS LOW –
M016**
There may not be enough water flow through the heater to carry the heat
away from the heating element. Heater start up will begin again after
about 1 min. See “Flow Related Checks” below.
THE WATER FLOW HAS FAILED* –
M017**
There is not enough water flow through the heater to carry the heat
away from the heating element and the heater has been disabled. See
“Flow Related Checks” below. After the problem has been resolved,
reset the message*.
THE HEATER MAY BE DRY* –
M028**
Possible dry heater, or not enough water in the heater to start it. The spa
is shut down for 15 min. Reset this message* to reset the heater start-
up. See “Flow Related Checks” below.
THE HEATER IS DRY* –
M027**
There is not enough water in the heater to start it. The spa is shut down.
After the problem has been resolved, you must reset the message* to
restart heater start up. See “Flow Related Checks” below.
THE HEATER IS TOO HOT* –
M030**
One of the water temp sensors has detected 118°f (47.8°C) in the heater
and the spa is shut down. You must reset the message* when water is
below 108°f (42.2°C). See “Flow Related Checks” below.
FLOW-RELATED CHECKS
Check for low water level, suction flow restrictions, closed valves,
trapped air, too many closed jets and pump prime. On some systems,
even when spa is shut down by an error condition, some equipment may
occasionally turn on to continue monitoring temperature or if freeze pro-
tection is needed.
*M0XX is a Message Code. Codes like this will be seen in the Fault Log
Some messages can be reset from the panel.
Messages that can be
reset will appear with a “right arrow” at the end of the message. Press
the message text to reset the message.
SENSOR-RELATED MESSAGES
SENSORS ARE OUT OF SYNC –
M015**
The temperature sensors MAY be out of sync by 3°F. Call for Service.
SENSORS ARE OUT OF SYNC -- CALL FOR SERVICE* –
M026**
The temperature sensors ARE out of sync. The fault above has been
established for at least 1 hour. Call for Service.
SENSOR A FAULT, SENOR B FAULT – SENSOR A: M031**, SEN-
SOR B:
M032**
A temperature sensor or sensor circuit has failed. Call for Service.
MISCELLANEOUS MESSAGES
COMMUNICATIONS ERROR
The control panel is not receiving communication from the System. Call
for Service.
TEST SOFTWARE INSTALLED
The Control System is operating with test software. Call for Service.
°F OR °C IS REPLACED BY °T
The Control System is in Test Mode. Call for Service.
**M0XX is a Message Code. Codes like this will be seen in the Fault Log
SYSTEM-RELATED MESSAGES
PROGRAM MEMORY FAILURE* –
M022**
At Power-Up, the system has failed the Program Checksum Test. This
indicates a problem with the firmware (operation program) and requires a
service call.
THE CLOCK HAS FAILED* –
M020**
Contact your dealer or service organization.
THE GFCI TEST FAILED
(SYSTEM COULD NOT TEST THE GFCI)
–
M036**
(North America Only) May indicate an unsafe installation. Contact your
dealer or service organization.
HOT FAULT –
M035**
A Pump Appears to have been Stuck ON when spa was last powered
POWER DOWN THE SPA. DO NOT ENTER THE WATER. Contact your
dealer or service organization.
A PUMP MAY BE STUCK ON –
M034**
Water may be overheated. POWER DOWN THE SPA. DO NOT ENTER
THE WATER. Contact your dealer or service organization.
CONFIGURATION ERROR (SPA WILL NOT START UP)
Contact your dealer or service organization.
THE SETTINGS HAVE BEEN RESET (PERSISTENT MEMORY ER-
ROR)* –
M021**
Contact your dealer or service organization if this message appears on
more than one power-up.
