Troubleshooting
Problems and Possible Solutions 7 - 15
7
Resolving the “Can’t connect to this network” issue with the 3G/4G Module
1.
If you have issues connecting to the cellular network when you are attempting to use the 3G/4G network then
you may need to manually connect to the
Internet access point name (APN)
.
2.
Usually the
Internet APN
is set automatically, however if your cellular data connection isn't working, you should
try manually entering a new Internet APN based on your location and mobile operator.
3.
To find your APN settings contact your mobile operator directly (or of you can connect to a WiFi network on your
PC, or have a phone handy, try searching online to find the Internet APN settings for your mobile operator).
4.
See
http://windows.microsoft.com/en-us/windows-10/cellular-settings
or search the Microsoft website for
"
Windows 10 cellular settings
".
USIM Card Ejection
Simply press on the USIM card to eject it, however do not do this while a connection is in
progress.
If you do eject the card while a 3G/4G connection is ongoing, you will need to shut down
the system, reinsert the USIM card, restart the system and then reestablish the 3G/4G con-
nection.
If you wish to change USIM cards then you will need to shut the system down, reinsert the
USIM card, restart the system and then reestablish the 3G/4G connection.
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