23
EN
Troubleshooting
If the device does not work properly,
fi
rst check whether you are able to rectify the
problem yourself. If the problem cannot be solved with the following steps, contact the
customer service department.
Do not attempt to repair a electrical device yourself!
Problem
Possible cause / solution
The vacuum cleaner
has no suction power.
• Is the mains plug not correctly connected with a socket?
Correct the position of the mains plug.
• Is the socket defective? Try another socket.
• Check the fuse for your mains connection.
The suction
performance
is poor.
• Is the suction power set too low on the suction power con-
trol? Turn the suction power control more towards
MAX.
• Is the auxiliary air vent on the handle open? Close it.
• Is the dust container too full? Empty the container.
• Are
the
fi
lters heavily laden with dirt? Clean the cyclone
insert, motor
fi
lters and HEPA exhaust air
fi
lter.
• Is the nozzle, telescopic tube or suction hose clogged?
Turn the device off, pull the mains plug out of the socket
and remove the obstruction (also see chapter “Assembly”).
The device emits dust
when vacuuming.
• Has the dust container not been closed properly and/or is it
not (properly) inserted in the device? Correct this.
• Are
the
fi
lters heavily laden with dirt? Clean the cyclone
insert, motor
fi
lters and HEPA exhaust air
fi
lter.
The mains cable
will not completely
retract.
• The mains cable has not been correctly retracted into the
device. Pull it out a little and press the cable retraction but-
ton
again.
An unpleasant
odour develops
when vacuuming.
• Are you using the device for the
fi
rst time? An odour often
develops when using new devices for the
fi
rst time. The
odour should disappear once you have used the device a
few times.
Disposal
Dispose of the packaging material in an environmentally friendly manner so that
it can be recycled.
This device is governed by the European Directive 2012/19/EU on waste elec-
trical and electronic equipment (WEEE). Do not dispose of this device as normal
domestic waste, but rather in an environmentally friendly manner via an of
fi
cial-
ly approved waste disposal company.
Customer Service /
Importer
DS Produkte GmbH, Am Heisterbusch 1, 19258 Gallin, Germany
Tel.: +49 38851 314650 *
Calls to German landlines are subject to charges. The cost varies de-
pending on the service provider.
All rights reserved.