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follows APPENDIX-2 as attached.
APPLICATION OF WARRANTY CLAIMS
The application of Warranty Claims by BUYER shall
be made in accordance with SUPPLIER’s designated
warranty claim application form he application.
The following points must be included in any
warranty claim. If the claim does not provide all of
this basic information, it will be incomplete and will
not be acceptable.
(1)
Engine Model & Engine Serial Number
(2)
The repair date or Engine operation hour up
to then
(3)
BUYER’s analysis of the cause of defect and
the details of the original customer complaint
with photographs of the defective parts as per
SUPPLIER’s requirement.
(4)
Report and explanatory action of the repair or
service.
(5)
Amount of claim for materials, labor and any
other allowable expenses.
(6)
Signature of service manager or equivalent
authorized personnel of BUYER on each
claim to confirm that the claim is complete
and accurate.
The warranty claims must be received by SUPPLIER
within forty-five (45) days from the date BUYER
furnished and / or installed the new parts to replace
the defective parts (repair date). Warranty claims
received beyond the forty-five (45) day period will
automatically be denied.
If corrected or additional information is requested,
the requested information shall be submitted by the
BUYER within thirty (30) days from the receipt of
the request to provide that information. Warranty
claim returned beyond the thirty (30) day period will
automatically be denied.
REMOVED PARTS
If BUYER makes any claim under this warranty that
any parts of Engines are defective, the removed part
(s) must be kept by the BUYER for a period of six
(6) months from the date of warranty claim
application unless otherwise instructed by
SUPPLIER for the disposal.
The removed parts must be kept in proper condition
to prevent additional damage or corrosion. Warranty
compensation may be charged-back, if the removed
parts are not properly kept, lost or not returned to
SUPPLIER as per request.
If requested by SUPPLIER, the removed parts shall
be shipped to SUPPLIER with charges borne by
SUPPLIER.
RECEIVING INSPECTION AND STORAGE OF
THE ENGINES
BUYER shall inspect each shipment with respect to
the conformity with specifications, missing parts and
damage of Engines promptly upon receipt of
Engines. In the event that BUYER finds any
unsatisfactory condition through such inspection,
BUYER shall make a claim in writing respect thereto
within sixty (60) days after the shipping date of
Engines.
SUPPLIER will not be liable for any claim made by
BUYER after such period and also shall not be liable
for damages of Engines where BUYER may make a
claim for such damages under an applicable policy of
insurance. In case the claims under this Article have
been verified by SUPPLIER, upon request of
BUYER, SUPPLIER will deliver free of charge such
parts as are determined to be missing or damaged.
BUYER shall be responsible for the proper storage
and maintenance not be decrease the performance of
the Engines during the period of time from unloading
of Engines by the carrier of Port of Destination until
delivered to the first customer. Any damage
occurring during such period will be the sole
responsibility of BUYER.
PERFORMANCE OF SERVICES BY BUYER
BUYER shall from time to time perform maintenance
and repair services in relation to Engines in
accordance with the stipulation of “service
information” in effect at the time when Engines are
put into service and shall submit the required
maintenance and service reports to SUPPLIER.
In the case of any functional difficulty and / or defect,
BUYER shall immediately carry out any necessary
repair or service and shall immediately notify
SUPPLIER of any major problem.
