22 - ENG
ENGLISH
4. Troubleshooting
Problem
Solution
No display LED on the front panel.
No power supply
Power cord plug in correctly.
No Picture
Ensure that the STB is switched on.
Check connection and correct.
Check channel and video output and correct.
Poor picture quality
Check the signal level, if this is low then try adjusting the
alignment of your dish.
No Sound
Check the volume level of the TV and STB.
Check the mute status of the TV and STB.
Check the connection of audio cord.
Remote Control does not operate
Point remote control directly towards the receiver.
Check and replace batteries.
Check that nothing blocks the front panel.
Service is not running or scrambled
Check the whether the Common Interface module and
smart card is correctly inserted.
Check that the smart card is appropriate for the selected
service.
You have forgotten your secret PIN code
Refer to Change PIN code of this user's manual.
STB_CityCom_Sat_111379_CCR545_Eng.indd 22
2010-08-03 �� 8:27:01
