18 | cistermiser.co.uk
Have a question? Call our customer support team on 0118 969 1611
Have a question? Call our customer support team on 0118 969 1611
cistermiser.co.uk | 19
13. Frequently asked questions
Refer to section 7 Testing and Commissioning for normal
sensor function indicators after user activation
No water is entering the cistern
No obvious indicator
Ensure that the water supply is connected and the fill valve is operating
correctly. Check filters for blockages.
The sensor is covered
Anti-vandal mode has been triggered. The object/debris needs to be
removed from the sensor and the valve will resume normal functionality.
WC flushes when in use
Other issues
Working as normal otherwise
Ensure that the sensor is mounted in the correct position. Refer to the
Sensor positioning (section 5).
Ensure the sensor range is correctly configured. Refer to the
advanced setting guide (section 11).
Sensor flashing red middle
LED 4 times per second
Sensor uncalibrated. Call Cistermiser for advise.
Sensor flashing single red
top LEDs
Low or no battery power. Change batteries. If operated by mains
power, check wiring then contact Cistermiser.
Sensor flashing triple red
LEDs
Sensor covered or heavily scratched. Uncover or polish out
scratches.
Sensor flashing double red
top LEDs
Servo motor obstruction or wiring fault - Call Cistermiser for advice.
Continuous flow into the pan from the cistern
No obvious indicator
Water flowing through the overflow; ensure that the water entering the
cistern is being shut off by adjusting the float accordingly. If the float
is set too high, water will continuously flow into the cistern and out of
the overflow.
Cistermiser product warranty and extended warranty
Cistermiser products are guaranteed for
12 months from the date of manufacture.
The guarantee is for faulty products and parts
only: there is no labour warranty. If you believe
your product is faulty, please either contact
Cistermiser directly on
0118 969 1611
or at
, with a
photograph and the serial number to help
diagnose the cause of the problem.
The warranty on Cistermiser products can
be extended within one year of date of
manufacture, at no cost, to three years from
the date of installation (see details on page 20).
Please make a note of the serial number and
take a photograph of the installation before
you leave site.
Flush valve not activating
The sensor light does
not flash when a hand is
placed in front of it.
Ensure the power supply is connected. If mains power is being used
through the mains adaptor check that the mains adaptor is working
by reverting to the battery pack. Remove the mains adaptor when
using batteries.
Sensor is flashing single
top red LED slowly, or
not at all when a hand is
placed in front of it.
Low or no battery power; change batteries. If operated by mains
power, check wiring then contact Cistermiser.
Sensor LEDs OK
Check fill valve and flush valve are aligned with water level
Ensure cistern is level
Check manual activation lever is down (neutral position)
Flush volume is too low
Ensure full flush time is correct (default 3 seconds), so all water is flushed
from the cistern. Refer to
Easyflush
EVO
Valve set up (section 4).
Adjust flush valve and fill valve height to change full flush volume.