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18   |  cistermiser.co.uk

   Have a question? Call our customer support team on 0118 969 1611

   Have a question? Call our customer support team on 0118 969 1611   

cistermiser.co.uk | 19

13. Frequently asked questions

Refer to section 7 Testing and Commissioning for normal 

sensor function indicators after user activation

No water is entering the cistern

No obvious indicator

Ensure that the water supply is connected and the fill valve is operating 

correctly. Check filters for blockages.

The sensor is covered

  Anti-vandal mode has been triggered. The object/debris needs to be 

removed from the sensor and the valve will resume normal functionality.

WC flushes when in use

Other issues

Working as normal otherwise

Ensure that the sensor is mounted in the correct position. Refer to the 

Sensor positioning (section 5).
Ensure the sensor range is correctly configured. Refer to the 

advanced setting guide (section 11).

Sensor flashing red middle 

LED 4 times per second

Sensor uncalibrated. Call Cistermiser for advise.

Sensor flashing single red 

top LEDs

Low or no battery power. Change batteries. If operated by mains 

power, check wiring then contact Cistermiser.

Sensor flashing triple red 

LEDs

Sensor covered or heavily scratched. Uncover or polish out 

scratches.

Sensor flashing double red 

top LEDs

Servo motor obstruction or wiring fault - Call Cistermiser for advice.

Continuous flow into the pan from the cistern

No obvious indicator

Water flowing through the overflow; ensure that the water entering the 

cistern is being shut off by adjusting the float accordingly. If the float 

is set too high, water will continuously flow into the cistern and out of 

the overflow.

Cistermiser product warranty and extended warranty 

Cistermiser products are guaranteed for  

12 months from the date of manufacture.  

The guarantee is for faulty products and parts 

only: there is no labour warranty. If you believe 

your product is faulty, please either contact 

Cistermiser directly on 

0118 969 1611

 or at 

[email protected]

, with a 

photograph and the serial number to help 

diagnose the cause of the problem. 

The warranty on Cistermiser products can  

be extended within one year of date of 

manufacture, at no cost, to three years from 

the date of installation (see details on page 20). 

Please make a note of the serial number and 

take a photograph of the installation before  

you leave site.

Flush valve not activating

The sensor light does 

not flash when a hand is 

placed in front of it.

Ensure the power supply is connected. If mains power is being used 

through the mains adaptor check that the mains adaptor is working 

by reverting to the battery pack. Remove the mains adaptor when 

using batteries.

Sensor is flashing single 

top red LED slowly, or 

not at all when a hand is 

placed in front of it.

Low or no battery power; change batteries. If operated by mains 

power, check wiring then contact Cistermiser.

Sensor LEDs OK

Check fill valve and flush valve are aligned with water level
Ensure cistern is level
Check manual activation lever is down (neutral position)

Flush volume is too low

Ensure full flush time is correct (default 3 seconds), so all water is flushed 

from the cistern. Refer to 

Easyflush

EVO

 Valve set up (section 4).

Adjust flush valve and fill valve height to change full flush volume.

Содержание Easyflush EVO 1.5

Страница 1: ...EasyflushEVO EVO 1 5 EVO 2 EVO CISTERN SUSTAINABILITY A W A R D S 2 0 2 2...

Страница 2: ...tem washer with boss 5 Outlet nut 6 Cap seal 7 Cap washer 8 Cap nut 9 Flush valve 10 IR Sensor unit 11 Sensor gasket 12 Sensor nut 13 Clamp plate 14 Screw packer 15 IR activation label walk wave 16 Ma...

Страница 3: ...d water supply The flush is activated by the IR Sensor unit This can be configured to flush on a wave default or flush when the user walks away Wave default Walk Away Memory Flush If a flush is activa...

Страница 4: ...f valve EasyflushEVO Flush Valve water level Unlock To adjust height of EasyflushEVO Flushing Valve rotate upper body clockwise to release Adjust Lift or lower upper body to adjust height Lock Rotate...

Страница 5: ...ll Medium thickness wall Thick wall 6 Power Connections Isolate mains power supply before proceeding Mains wiring should be undertaken by a competent person Battery Case Open case and fit 4 x AA LR 6...

Страница 6: ...nce per second Memory flush refilling Alternating 3 green LEDs rising Faulty wiring 2 red LEDs single flash once per second Low battery power fault 1 red LED single flash once per second NOTE For chem...

Страница 7: ...DC regulated from mains adaptor 1A fused spur required Normal battery life 27 000 cycles Cleaning Clean with soap and water only Lens care Infrared lens can be polished with a soft cloth Electronic sp...

Страница 8: ...onds until constant triple green LEDs show Sensor distance is now set A B C Wave sensing range adjustment when Wave variant is selected Refill duration adjustment Wait for 4 x triple red LEDs to enter...

Страница 9: ...ively The sensor blinks red when the min or max value is reached Press the button to check the refill time setting the sensor displays the current setting by flashing green see table Save setting and...

Страница 10: ...e float accordingly If the float is set too high water will continuously flow into the cistern and out of the overflow Cistermiser product warranty and extended warranty Cistermiser products are guara...

Страница 11: ...or installation refer to advanced settings guide section 11 10 Test operation a Wave Place hand within 10cm of sensor for 1 second valve will part flush and the sensor will flash the single green LED...

Страница 12: ...22 cistermiser co uk Have a question Call our customer support team on 0118 969 1611 Have a question Call our customer support team on 0118 969 1611 cistermiser co uk 23 Notes...

Страница 13: ...commercial and industrial applications worldwide keraflo co uk Combimate is a domestic limescale prevention device that prevents limescale build up and soft water corrosion in combination boilers and...

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