Feature Description Guide
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Transfer to
voicemail
Voice-system
features
Transfer to voicemail allows you or the Auto Attendant feature to transfer incoming calls directly to a voice
mailbox. Unlike normal call transfers, callers who are transferred to a voice mailbox can leave a message
immediately, instead of waiting until the phone rings and call forwards to voicemail. IP phone users can transfer
calls to voicemail by pressing the TrnsfVM softkey, or by entering the transfer to voicemail prefix.
Translation
rules and
profiles
Voice-system
features
Translation rules manipulate dialed numbers to conform to internal or external numbering schemes. Voice
translation profiles allow you to group translation rules together and apply them to the following types of numbers:
● Called numbers (DNIS)
● Calling numbers (ANI)
● Redirected called numbers
The Cisco Unified Communications 500 uses translation rules and profiles for many purposes, including
translating incoming numbers from ISDN or SIP trunks to internal extension numbers and stripping off the access
code for outbound dialing to the PSTN.
Trunk groups
Voice-system
features
Trunk groups are an administrator-controlled feature that allows administrators to easily configure outbound and
inbound calls to have common call-handing properties. For example, all FXO and analog trunks would be in one
trunk group and SIP trunks would be in another.
Trunk-to-trunk
connections
Voice-system
features
Outside callers can be connected to another PSTN trunk when a phone is set to forward (or SNR) or transferred
by a user.
Undelete voice
messages
Voice-system
features
During a voicemail session you can listen once again to a deleted voicemail message.
Vibration alert
Users,
phones, and
extensions
This feature is supported on Cisco Unified IP Phone 7921 and 7925 models for incoming calls; it is also referred to
as vibration mode.
Video
Streaming
Voice-system
features
This feature allows a live video feed from a Cisco 2300 Series Business Internet Video Camera to be streamed to
the display of a Cisco SPA525G IP Phone.
Video support
Voice-system
features
Video telephony is as easy as making a voice call. When a Cisco Unified Video Advantage camera and a Cisco
Unified IP Phone 7900 Series phone or video endpoint is in use by two users when connected over the LAN or
WAN, then a video telephony session will automatically start between the two devices. With no special dialing or
button to push, it is very easy to set up and use.
Voice hunt
group
Voice-system
features
You can set up a voice hunt group to ring all phones at one time; the voice hunt group is also known as a blast or
parallel hunt group
VoiceView
Express
Applications
This Cisco Unified Communications 500 Smart Productivity Application for Cisco IP Phones with a larger display
allows you to interact with the voicemail system as an XML application; it is included without charge. You can
listen to new messages play though the phone, forward, send a message, save, delete, set greetings, change
password, and manage groups and notification options - all without listening to the voicemail system prompts.
View
conference list
Voice-system
features
With this View Participant IP Phone softkey option when participating on a conference call (ad hoc or meet-me),
you can see all the users currently participating in the conference. (This feature is not supported with SIP-based
phones or when using third-party conferencing).
Viewing angle
settings
Users,
phones, and
extensions
With this feature of the Cisco Unified IP Phone 7940, 7960, and 7970 models, you can tilt your phone to change
the viewing angle.
Voice activity
detection
(VAD)
Voice-system
features
This call-processing feature sends no packets when no audio is heard between endpoints, saving bandwidth and
offering you a better quality-of-service (QoS) experience.
Note that with Cisco solutions side tones are provided, so even with VAD enabled (by default) you still feel as if
connected.
Voice
messaging
Voice-system
features
Whether you are an external or internal caller, you can record an audio message to be played back to the receiver
at a later time. In most cases when calling a phone that is not answered or busy, you have the option to leave a
voice message. When you leave a voice message, notification of the new message is made available to the
person you called by a light on the phone, email notification, or by the system calling that person and playing a
new-message prompt. Automated voice-messaging systems allow business users to receive and listen to
messages without the need for an operator or message desk employees, saving costs.
Voice mailbox
PINless login
Voice-system
features
This feature allows you to call in to your voicemail internally without entering a PIN or code. You should enable
this feature only when voicemail security is not required.
Voice
translation
rules and
profiles
Voice-system
features
Refer to “Translation rules and profiles.”
Voicemail
notification
Voicemail
You can enable notifying subscribers of new messages in their voice mailboxes. These notifications can be sent
to phone or email.
Volume
settings
Users,
phones, and
extensions
You can set the ringing, handset, and headset volume on your IP phone.