Feature Description Guide
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Call park
Voice-system
features
Call park allows you to place a call on hold at a special extension called “park slot” such that you can retrieve the
parked call from any other phone in the system. The system supports basic call park; directed call park, where
you can transfer the call to a predefined park-slot extension; and dedicated call park, which reserves specific call-
park slots for a specific phone.
Call pickup
Voice-system
features
Call pickup allows you to answer a call that is ringing on another phone. The system supports three types of call
pickup:
● Directed call pickup, where you can pick up a ringing call on another phone
● Local group pickup, where you can pick up a ringing call on another phone by pressing the GPickup softkey
and then the asterisk (*) if both phones are in the same pickup group
● Group pickup, where you can answer a ringing phone in a different pickup group by pressing the GPickUp
softkey and then dialing the pickup group number
Call transfer
Voice-system
features
Call transfer allows you to transfer the current active call on your phone to a different destination. Call transfers
can be blind, where the transferring extension connects you to the target destination before the target phone
rings, or consultative, where the transferring extension either connects you to a ringing phone or speaks with the
target destination before connecting you to the target.
Call waiting
Users,
phones, and
extensions
Call waiting allows you to be alerted when you receive an incoming call while you are on another call. While you
are on an active call, you get an audible call-waiting tone such as beep or ring and also visually see the calling-
party information on your phone screen.
Call waiting for
overlaid
ephone
directory-
number
extensions
Users,
phones, and
extensions
For extensions in an overlay set (refer to “Ephone-dn, overlaid” later in this table), by default call waiting is
disabled. If enabled, call waiting causes idle phones to ring and phones with active calls to generate an audible
call-waiting notification such as a beep or ring along with visual call-waiting notification by displaying caller ID on
the phone screen.
Call-waiting
beep
Users,
phones, and
extensions
By default, the audible indication for call waiting on the system is to use beeps. The administrator can turn this
indication off if required.
Called-name
display
Users,
phones, and
extensions
When phone users answer calls for several different departments, it is often helpful for them to see a display of
the name of the called extension, rather than the number. The called-name display feature can display either the
name associated with an extension in a local directory or the name associated with an overlay extension.
Caller ID
blocking
Users,
phones, and
extensions
You can block the display of caller ID information for outgoing calls from an extension on a per-call basis, allowing
you to maintain your privacy when necessary. The system administrator defines a code for caller ID blocking,
which you then dial before making any call on which you do not want your caller ID sent. Alternatively, the system
can also block caller ID on specific dial patterns or trunks if required. Outbound caller ID blocking does depend on
the PSTN trunks being used - you cannot use it on analog lines because the control of caller ID in this case is with
the service provider.
Call detail
records
Voice-system
features
Refer to “Call history”
Channel
huntstop
Users,
phones, and
extensions
The system by default allows two calls per line on each phone. If this feature is enabled, a second incoming call is
sent to a line to the call-
forward busy target if an active call is already on that line. (Refer also to “Call hunt.”)
Cisco IP
Communicator
Users,
phones, and
extensions
Cisco IP Communicator is the Windows softphone client that is supported on the system. It typically acts as a
remote teleworker phone for users at remote sites (teleworkers).
Conference
gain control
Voice-system
features
Gain control on conference calls keeps the volume for callers at the same volume for ease of use.
Conferencing
Voice-system
features
Conferencing allows you to connect three or more parties in a telephone conversation. Conferences can be
hardware- or software-based, depending on the number of parties.
Consulting call
transfers (SIP
call control
only)
Voice-system
features
Voicemail permits attended and semiattended call-transfer modes in addition to blind transfers. You cannot
configure this feature through the GUI.
Dedicated FXO
trunk lines
Voice-system
features
You can configure IP phones running SCCP to have buttons for dedicated PSTN FXO trunk lines, also known as
FXO lines. FXO lines are ideal for companies whose employees require private PSTN numbers. FXO lines can
use PSTN service provider voicemail: when the line button is pressed, the line is seized, allowing you to hear the
stutter dial tone provided by the PSTN to indicate that voice messages are available.
Because FXO lines behave as private lines, you do not have to dial a prefix, such as 9 or 8, to reach an outside
line. To reach phone users within the company, FXO-
line users must dial numbers that use the company’s PSTN
number. For calls to non-PSTN destinations, such as local IP phones, a second directory number must be
provisioned.
Calls placed to or received on an FXO line have restricted Cisco Unified Communications 500 services and
cannot be transferred by the application. However, phone users are able to access hookflash-controlled PSTN
services using the Flash softkey.