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Feature Description Guide 

© 2010 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. 

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Primary Rate 
Interface (PRI) 

Voice-system 
features  

The PRI is a high-capacity digital trunk for carrying voice and data between the service provider and customer; it 
is based on the ISDN telecommunications standard. In the United States PRI is based on a T1 line and offers 23 
channels; in Europe it is based on an E1 line and offers 29 channels. 

All data and voice channels operate at 64 kbps. The primary difference between T1/E1 channel associated 
signaling (CAS) and PRI is that PRI reserves one channel for signaling and providing features not available with 
standard T1/E1 circuits such as DID and feature-rich caller ID. The Cisco Unified Communications 500 system 
supports only voice PRI; shared data and voice circuits are not supported. 

Private-line 
automated 
ringdown 
(PLAR) 

Users, 
phones, and 
extensions  

Private-line automated ringdown allows the administrator to set up an analog or IP phone on going off hook to 
automatically ring a predetermined number. An example is that a phone placed inside an elevator on going off 
hook would automatically ring the receptionist or other defined number, internal or external. 

Programmable 
buttons 

Users, 
phones, and 
extensions  

Administrators can choose button features for Cisco IP Phones, including a directory number, a shared line for 
trunks, speed dial, BLF showing the status of another phone with speed dial to that phone, or blank. 

PSTN failover 

Voice-system 
features  

PSTN failover automatically routes calls over the PSTN network if the IP network is down. 

Redial 

Users, 
phones, and 
extensions  

You can automatically dial the last placed call from your IP phone. 

Remote 
teleworker 
phones 

Voice-system 
features  

IP phones used by remote teleworkers are called remote teleworker phones. A remote teleworker is a user who is 
not physically present at the main office and uses secure IP network to connect remotely. 

Remove 
conference 
participants 

Voice-system 
features  

This feature allows removal of the last user who joined a conference call. 

Repeat last 
number dialed 

Users, 
phones, and 
extensions  

You can automatically dial the last placed call from your IP phone; this feature is also known as redial. You can 
also use directory, placed calls to redial any of the last 30 calls placed. 

Resetting 
phones 

Users, 
phones, and 
extensions  

You can reset an IP phone remotely from the call control agent (IP PBX). The call control agent sends out control 
messages to the IP phone to reset itself and start the bootup process. 

Resetting TAPI 
session 

Users, 
phones, and 
extensions  

TAPI sessions are used for controlling IP phones. A Windows desktop application Telephony Service Provider 
(TSP) is installed and configured with an application like Microsoft Outlook to control the user’s IP Phone. The 
TSP using the Windows telephony API communicates to the UC 500 call-control agent to control the operation of 
the IP phone. Resetting a TAPI session flushes out the current session parameters and forces the TSP to 
reestablish communication with the call-control agent. This is sometimes necessary due to TSP or application 
issues. 

Restriction 
tables 

Voice-system 
features  

These tables are used to control a list of numbers (or dial patterns) that are not allowed to be dialed. 

Restore to 
factory 
defaults 

Voice-system 
features  

This operation restores the system to its factory default setting. It resets all the configuration parameters as well 
as any database maintained by the system. 

Resume 

Users, 
phones, and 
extensions  

This softkey feature on IP phones allows you to reclaim a call on hold. While on hold, the other end hears MOH. 
When resumed, a two-way audio is established between the users. 

Ringer settings 

Users, 
phones, and 
extensions  

This setting selects the ring tone on an IP phone. You can set ringers on a per-directory number basis. 

Ringing-line 
preference 

Users, 
phones, and 
extensions  

This feature enables you to pick up the handset and get connected to the line that is ringing on your IP phone. 
This feature is used when multiple lines are configured on an IP phone. 

Ringing 
timeout 

Users, 
phones, and 
extensions  

Ringing timeout is associated with no answer on an incoming call. By default, Cisco Configuration Assistant 
configures this value to 30 seconds on IP phones; for voice ports it is 180 seconds. 

Ring-tone 
setting 

Users, 
phones, and 
extensions  

You can select the ring tone on your IP phone. You can set ringers on a per directory number basis. 

Rollover 
buttons for 
overlaid 
ephone-dns 

Voice-system 
features  

Phones with overlaid ephone-dns can use the button command with the x keyword to dedicate one or more 
additional buttons to receive overflow calls. If an overlay button is busy, an incoming call to any of the other 
ephone-dns in the overlay set rings on the first available overflow button on each phone that is configured to 
receive the overflow. 

SCCP-
controlled 
analog (FXS) 
ports 

Users, 
phones, and 
extensions  

You can configure analog voice ports (FXS) to be controlled by the call-control agent using the same protocol that 
is used to communicate with IP phones. The FXS ports appear as IP phones to the Cisco Unified 
Communications 500, and you can configure the phones with most of the features available for IP phones, 
including voicemail. 

Содержание SMART BUSINESS COMMUNICATIONS SYSTEM

Страница 1: ...Cisco Smart Business Communications System Feature Reference Guide December 2010 ...

Страница 2: ...required to quickly set up a small office network Cisco Configuration Assistant provides Configuration deployment and ongoing network management support for the Cisco Smart Business Communications System Multiple network views Simplified network reporting Drag and drop software updates Troubleshooting This document lists Cisco SBCS system features that can be configured using Cisco Configuration A...

Страница 3: ... supported Voice Deployment Scenarios Key System mode X X Supported for Foreign Exchange Office FXO and T1 E1 channel associated signaling CAS Private Branch Exchange PBX mode X X Support for direct inward dialing DID and direct outward dialing DOD Remote teleworker X X Multisite SBCS deployment X X Up to 5 site multisite deployment Phone VPN client X X Video streaming to IP phone X X Cisco Unifie...

Страница 4: ... handling per FXO port can be customized to redirect to AA operator hunt group shared line Cisco Configuration Assistant 2 2 5 adds support for overlay on CO trunk line Cisco Configuration Assistant 3 0 adds support for detailed FXO trunk settings Analog DID X X Supported only on the expansion voice interface card VIC slot BRI X X T1 PRI including fractional X X E1 PRI including fractional X X T1 ...

Страница 5: ...on phones Basic automatic call distribution X X Night service X X Support for night service schedule night service bell night service call forward and night service toggle code Phone services URL provisioning X X Fax support X X T 37 fax to email X Support for enabling voice mailboxes to receive incoming faxes voice and fax detection fax printing and integration with voicemail notifications or IMA...

Страница 6: ...ting phantom mailbox X Assign a voice mailbox to an extension that is not associated with a physical phone floating extension Unified messaging Internet Message Access Protocol IMAP X X Automatically configured by Cisco Configuration Assistant IMAP client must be configured separately VoiceView Express X X Voicemail notification X Cisco Configuration Assistant 3 0 adds support for voicemail notifi...

Страница 7: ... are supported for Cisco SPA 500 Series and SPA 300 Series IP Phones Flash file management X X Cisco Configuration Assistant 3 0 adds support for uploading and downloading files to the Cisco Unified Communications 500 Series flash from the File Management window Music on hold MOH X X Cisco Unity Express upgrade X X Supported through Cisco Unified Communications 500 Series software pack upgrade Cis...

Страница 8: ...configuring SSL VPN client settings for Cisco SPA525G and SPA525G2 phones day 0 and day 2 Multisite SBCS Deployment H 323 and SIP voice over IP VoIP parameters X X Call admission control CAC X X Dynamic DNS DDNS X X Quality of service QoS traffic shaping X X Cisco Configuration Assistant Switching Feature Support Table 2 lists the switching features that are supported by Cisco Configuration Assist...

Страница 9: ...ss 500 Series only Can be classified as trusted critical business or standard server Trusted For use with Cisco Communications Manager Express same QoS setting as voice VoIP traffic is prioritized Critical For critical servers with QoS set higher than default Business Default setting QoS higher than desktop Internet traffic Standard For servers set to same level as regular desktop Internet traffic...

Страница 10: ... v3 snooping IGMP snooping constrains multicast traffic at Layer 2 by configuring Layer 2 LAN ports dynamically to forward multicast traffic only to those ports that want to receive it Cisco Configuration Assistant Wireless Feature Support Table 3 lists the wireless features that are supported by Cisco Configuration Assistant 2 2 5 and Cisco Configuration Assistant 3 0 Table 3 Cisco Configuration ...

Страница 11: ... Cisco 526 controller only with version 4 2 x x Web login page X X Cisco 526 controller only with version 4 2 x x both internal and customized web login page Convert to LAP Convert authoritative access point AAP to lightweight access point LAP X X Cisco 521 only Reports Inventory X X Cisco 521 LAPs are displayed under their respective Cisco 526 controller AP541N Wireless radios X X Cisco 526 contr...

Страница 12: ...yer SSL VPN X X Split tunneling X X Disable split tunneling X X Uses Dynamic Virtual Tunnel Interface DVTI to allow WAN Internet access only from VPN hub site Security Features Security Setup Wizard X X Cisco SA500 software version 1 1 42 and earlier are not supported by Cisco Configuration Assistant All other SA500 features are configured through the SA500 Configuration Utility which is accessibl...

Страница 13: ...p by step wizard for enabling viewing of video from Cisco PVC2300 or WVC2300 Business Internet Video Cameras on SPA525G and SPA525G2 IP phones Bonjour discovery X X Ability to discover Cisco and third party devices running the Bonjour protocol Devices that can run Bonjour include video cameras and network printers Cisco Configuration Assistant 2 2 can launch the web GUI of Bonjour discovered devic...

Страница 14: ...og phone you can set up only three party conferences Agent availability and hunt groups Voice system features Three options increase the flexibility of hunt groups Dynamic hunt group membership allows an authorized agent to join and leave hunt groups Agent status control allows an agent to manually activate a toggle to temporarily enter a not ready state in which hunt group calls bypass the agent ...

Страница 15: ... lit A receptionist who monitors the line can see that it is in use and can decide not to send additional calls to that extension assuming that other transfer and forwarding options are available BLF for phones is also available refer to the BLF notification feature that follows BLF notification watch mode Users phones and extensions A line button that is configured for watch mode on one phone pro...

Страница 16: ... can display either the name associated with an extension in a local directory or the name associated with an overlay extension Caller ID blocking Users phones and extensions You can block the display of caller ID information for outgoing calls from an extension on a per call basis allowing you to maintain your privacy when necessary The system administrator defines a code for caller ID blocking w...

Страница 17: ...d as a call originating from any Cisco Unified IP Phone that is registered in the Cisco Unified Communications 500 or is routed through the local FXS port Do not disturb DND Users phones and extensions The DND feature prevents incoming calls from audibly ringing a phone When DND is enabled the phone flashes an alert to visually indicate an incoming call instead of ringing and you can answer the ca...

Страница 18: ...one 7931G has a large number of buttons You can select from two fixed button layout formats to assign functions to certain line buttons on the phone to support key system phone behavior Flash softkey and FXO hookflash Users phones and extensions The Flash softkey provides hookflash functions for calls made on analog trunks Certain PSTN services such as three way calling and call waiting require ho...

Страница 19: ...tem features Refer to International languages and tones Leaving multiple voice messages in the same session Voice system features You can leave multiple voice messages for the same or different subscribers without having to hang up and call back to the system each time License upgrades Voice system features An enforced system determines how many phones can register to the system using the Cisco Li...

Страница 20: ...fied Communications 500 needs the current time and date to show on IP phones and time stamp for voice messages NTP reference service allows the application to get the current time and date from an external server which allows all devices in a network to be kept synchronized Night service Voice system features You can configure a different set of phones to ring when night service is enabled You can...

Страница 21: ...tures In a parallel hunt group calls simultaneously ring multiple phones Using parallel hunt groups is also referred to as application level forking because it enables the forking of a call to multiple destinations In versions earlier than Cisco Unified Communications 500 Version 4 3 only SIP phones support parallel hunt groups In Cisco Unified Communications 500 Version 4 3 and later versions SCC...

Страница 22: ...pad and display Services deploy using HTTP from standard web servers You can access these features using the Services and Directories buttons or menu options availability varies by phone model When you press the Services button or choose the Services menu item a menu of configured services appears You can then choose a service from the list and the phone displays the service The following list giv...

Страница 23: ...f and start the bootup process Resetting TAPI session Users phones and extensions TAPI sessions are used for controlling IP phones A Windows desktop application Telephony Service Provider TSP is installed and configured with an application like Microsoft Outlook to control the user s IP Phone The TSP using the Windows telephony API communicates to the UC 500 call control agent to control the opera...

Страница 24: ...vity options SIP trunks are provisioned through SIP service providers that provide PSTN connectivity SIP supplementary services disabling Voice system features The SIP call transfer and call forwarding supplementary services feature introduces the ability of SIP gateways to initiate blind or attended call transfers by passing the call control back to the originating devices Disabling these supplem...

Страница 25: ...er router The product data sheet is at http www cisco com cisco web solutions small_business products routers_switches 500_series_secure_router s index html The Cisco Unified Communications 500 supports a maximum of 10 teleworker sites with a maximum of 5 teleworker phones at each site The VPN client on Cisco SPA525G IP phones can be configured through the Cisco Configuration Assistant Phone VPN S...

Страница 26: ...t is very easy to set up and use Voice hunt group Voice system features You can set up a voice hunt group to ring all phones at one time the voice hunt group is also known as a blast or parallel hunt group VoiceView Express Applications This Cisco Unified Communications 500 Smart Productivity Application for Cisco IP Phones with a larger display allows you to interact with the voicemail system as ...

Страница 27: ...k When you make a call from one video enabled endpoint within the site or site to site over the WAN video is displayed automatically Watch button Users phones and extensions You can configure a button on your IP phone or sidecar to show the status of another IP phone on the network this button is also known as the busy lamp field BLF button Watch status shows a phone idle or in use no matter which...

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