Feature Description Guide
© 2010 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
Page 14 of 27
Section Two: SBCS Feature Descriptions
Table 5 lists and describes all of the available Cisco Smart Business Communications System features. Not all of
these features require configuration.
Table 5.
SBCS Feature Descriptions
Feature
Category
Description
Abbreviated
dialing speed
dial
Users,
phones, and
extensions
This feature allows you to quickly dial a phone number by entering an assigned index code (1-99) on the phone
keypad. Abbreviated dialing can be useful if your phone model does not provide speed-dial buttons or if you want
to configure more speed-dial numbers than the number of speed-dial buttons on your phone.
You can assign index codes from the User Options webpage or on the phone using Services, My Phone Apps, or
Speed Dial.
The associated softkey is AbbrDial.
Access to a
greeting
management
system from
the telephone
user interface
(TUI)
Voicemail
Subscribers with administrative privileges can access a greeting management system (GMS) for recording
alternate greetings and prompts through their phone. This feature is also referred to as Administration via
Telephone (AvT) or prompt management. Administrators can change Auto Attendant greetings remotely for snow
days, for example.
Account code
entry
Users,
phones, and
extensions
Account code entry allows you to enter account codes during call setup or when connected to an active call using
the Acct softkey (a nonforced option). Account codes are inserted into call detail records (CDRs) on the Cisco
Unified Communications 500 Series for Small Business for later interpretation by billing software.
The account code also appears in the “account-code” attribute of the CDR. To enter an account code during call
setup or when in a connected state, press the Acct softkey, enter the account code using the phone keypad, and
then press the # key to notify the Cisco Unified Communications 500 that you have entered the last digit of the
code. The Cisco Unified Communications 500 processes the account code digits upon receipt of the #.
Ad hoc
conferencing
Voice-system
features
You can have multiparty impromptu conferencing. Conference calls can include other IP phones, analog phones,
or external calls through SIP or PSTN trunks. With an analog phone you can set up only three-party conferences.
Agent
availability and
hunt groups
Voice-system
features
Three options increase the flexibility of hunt groups:
● Dynamic hunt-group membership allows an authorized agent to join and leave hunt groups.
● Agent status control allows an agent to manually activate a toggle to temporarily enter a not-ready state, in
which hunt-
group calls bypass the agent’s phone.
● Automatic agent status not-ready automatically puts an agent’s phone in a not-ready state after a specified
number of hunt-
group calls are unanswered by the agent’s phone.
Alternate
automated-
attendant
greetings and
prompts
Voicemail
You can record alternate automated-attendant greetings and prompts that you can upload or download as
needed. These alternate greetings and prompts are in addition to the default greetings and prompts that ship with
the Cisco Unified Communications 500.
Analog phone
support
Voice-system
features
You can add analog phones for fax machines or other devices that you can connect to built-in analog station
(FXS) ports on the Cisco Unified Communications 500. In user mode, these analog FXS ports require a user
license and can use IP phone features such as voicemail and conferencing. In common area or fax mode, these
ports do not consume a user license and are restricted to making and receiving calls.
You can connect additional analog phones using an analog telephone adapter (ATA).
ATA (Cisco
Analog
Telephone
Adapters)
Users,
phones, and
extensions
The Cisco ATA analog telephone adaptors are handset-to-Ethernet adaptors that allow regular analog telephones
to operate on IP-based telephony networks.
Audio paging
Voice-system
features
Audio paging provides a one-to-many voice message to phones that are designated to receive paging. When a
caller dials the paging number, each idle IP phone that is configured with the paging number automatically
answers using its speakerphone. Only the voice from the phone originating the page is heard. The phones
receiving the audio page can only listen.
Automatic
agent status
not-ready;
electronic
phone
(ephone) hunt
groups
Voice-system
features
This feature automatically puts an agent’s phone in a not-ready state after a specified number of hunt-group calls
are unanswered by the agent. Typically used with basic automatic call distributors (BACDs), this feature is also
called auto logout.
Automatic line
selection
Users,
phones, and
extensions
Picking up the handset answers the first ringing line or, if no line is ringing, selects the first idle line.