Appendix A
Troubleshooting
12
Network Storage Link for USB 2.0 Disk Drives
Appendix A:
Troubleshooting
The Storage Link Utility cannot detect the Storage Link.
Check that the Storage Linkis properly installed, that
•
the LAN connections are secure, and that the Storage
Link is powered ON.
If you are using a router, make sure that your PC and
•
the Storage Link are on the same network segment.
Make sure that your PC has the TCP/IP network
•
protocol installed. (See Appendix C: Windows Help for
more information.)
The Storage Link is configured, but I can’t find it in
Network Neighborhood.
Go to the Find function in the Start menu. Choose
•
Computer, then enter the Storage Link’s name. In
Windows 2000, go to Files and Folders and use the
“Search for a Computer” option.
If this doesn’t work, choose the Network option of the
•
Control Panel to check that a TCP/IP protocol is installed.
If it isn’t installed, use Add - Protocol - Microsoft - TCP/
IP to install it. In Windows 2000, click Install, not Add.
Check the network bindings. First, make sure that the
•
TCP/IP protocol is bound to your network card (NIC).
Then, select your network card in the Control Panel,
click Properties, and choose the Bindings tab. If TCP/IP
is not bound (checked), check it.
Make sure that the TCP/IP -> network card entry is
•
bound to the Client for Microsoft Networks service.
Select the TCP/IP entry for your network Card, click
Properties, and then choose the Bindings tab. If Client
for Microsoft Networks is not bound (checked), check
it.
If you don’t have a router, make sure that your IP
•
Address is compatible with the Storage Link’s IP
Address. This means it needs to be in the same address
range (e.g. 192.168.1.3 to 192.168.1.254) and using the
same Subnet Mask (e.g. 255.255.255.0)
If you do have a router, check that your Gateway IP
•
Address is set correctly. Ask your LAN administrator for
the correct value.
If you have changed the name of the Storage Link,
•
change the name back to the default name.
When I click the Storage Link’s icon in Network
Neighborhood, I’m prompted for a password.
This can happen in the following situations:
Your Windows Logon name is recognized by the
•
Storage Link, but your Logon password is not. Simply
enter your password, or make your Windows password
the same as the Storage Link’s password.
Your Windows Logon name is not recognized by the
•
Storage Link, defaulting you to guest access rights.
If you are not the Network Administrator, ask your
Administrator to create a user name for you. (Use the
same name as your Logon name.)
You do not have access permission for this share.
•
If you are not the Network Administrator, ask your
Administrator to grant you access.
WEB:
If your questions are not addressed here,
refer to the Linksys website,
www.linksys.com
