9-16
Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5
OL-23092-01
Chapter 9 Troubleshooting and Maintenance
Resetting or Restoring the Cisco Unified IP Phone
You can press a key twice in a row, but if you press the keys out of sequence, the factory reset will not
take place.
After you press these keys, the line buttons on the phone flash orange and then green (for the Cisco
Unified IP Phone 7975G, 7971G-GE and 7970G) or red (for the Cisco Unified IP Phone 7965G and
7945G), and the phone goes through the factory reset process. This process can take several minutes.
Do not power down the phone until it completes the factory reset process, and the main screen displays.