7-7
Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5
OL-23092-01
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Status Menu
ITL installed
The ITL file is installed in the phone. The ITL
file was not installed.
None. This message is informational only.
Phone does not have prior installation of the
ITL file.
For more information about the ITL file, refer
to
Cisco Unified Communications Manager
Security Guide
.
ITL update failed
Updating ITL file failed.
Phone has CTL or ITL file installed and it failed
to update new ITL file.
Possible reasons for failure:
•
Network failure
•
TFTP server was down
•
Trust Verification Service (TVS) server
was down
•
Possible solutions:
•
Check the network connectivity
•
Check if the TFTP server is active and
functioning normally
•
Check if Trust Verification Service (TVS)
server is active and functioning normally
•
Manually delete CTL and ITL files if all the
above solutions fail
Load Auth Failed
The phone could not load a configuration file.
Check that:
•
A good version of the configuration file
exists on the applicable server.
•
The phone load being downloaded has not
been altered or renamed.
•
Phone load type is compatible; for
example, you cannot place a DEV load
configuration file on a REL-signed phone.
Load ID incorrect
Load ID of the software file is of the wrong
type.
Check the load ID assigned to the phone (from
Cisco Unified Communications Manager,
choose
Device > Phone
). Verify that the load ID
is entered correctly.
Load rejected HC
The application that was downloaded is not
compatible with the phone’s hardware.
Occurs if you were attempting to install a
version of software on this phone that did not
support hardware changes on this newer phone.
Check the load ID assigned to the phone (from
Cisco Unified Communications Manager,
choose
Device > Phone
). Re-enter the load
displayed on the phone. See
Firmware Versions
Screen, page 7-13
to verify the phone setting.
Table 7-2
Status Messages on the Cisco Unified IP Phone (continued)
Message
Description
Possible Explanation and Action