Configuring Call Handling
How to Configure Cisco Unified SCCP SRST
134
Cisco Unified SCCP and SIP SRST System Administrator Guide
OL-13143-04
Examples
The
pickup
command is best used with the
alias
command. The following partial output from the
show
running-config
command shows the
pickup
command and the
alias
command configured to provide
call routing for a pilot number of a hunt group:
call-manager-fallback
no huntstop
alias 1 8005550100 to 5001
alias 2 8005550100 to 5002
alias 3 8005550100 to 5003
alias 4 8005550100 to 5004
pickup 8005550100
When a DID incoming call to 800 555-0100 is received, the
alias
command routes the call at random to
one of the four extensions (5001 to 5004). Because the
pickup
command is configured, if the DID call
rings on extension 5002, the call can be answered from any of the other extensions (5001, 5003, 5004)
by pressing the PickUp soft key.
The
pickup
command works by finding a match based on the incoming DID called number. In this
example, a call from extension 5004 to extension 5001 (an internal call) does not activate the
pickup
command because the called number (5001) does not match the configured pickup number (800
555-0100). Thus, the
pickup
command distinguishes between internal and external calls if multiple calls
are ringing simultaneously.
Configuring Consultative Transfer
Before Cisco Unified SRST 4.3, the consultative transfer feature played a dial tone and collected dialed
digits until the digits matched the pattern for consultative transfer, blind transfer, or PSTN transfer
blocking. The after-hours blocking criteria was applied after the consultative transfer digit collection and
pattern matching.
The new feature modifies the transfer digit-collection process to make it consistent with Cisco Unified
Communications Manager. This feature is supported only if the
transfer-system full-consult
command
(default) is specified in call-manager-fallback configuration mode and an idle line or channel is available
for seizing, digit collection, and dialing.
Two lines are required for a consultative transfer. When the transferor party is an octo-line directory
number, Cisco Unified SRST selects the next available idle channel on that directory number. If the
maximum number of channels of the directory number are in use, another idle line on the transferor
Step 4
pickup
telephone-number
Example:
Router(config-cm-fallback)# pickup 8005550100
Enables the PickUp soft key on all Cisco Unified IP
Phones, allowing an external Direct Inward Dialing (DID)
call coming into one extension to be picked up from
another extension during SRST. The
telephone-number
argument is the telephone number to match an incoming
called number.
Step 5
end
Example:
Router(config-cm-fallback)# end
Returns to privileged EXEC mode.
Command or Action
Purpose
