Depending on how your voicemail system is set up, you may be able to press
Messages
to forward all calls
to voicemail.
Visual confirmation displays for a few seconds to confirm the number to which your calls will be forwarded.
Step 3
To verify that your calls are forwarded, look for:
•
A Forward All
icon in the line label.
•
The forwarding information in the header.
Step 4
To cancel call forwarding, press
Forward Off
.
Mute Phone
Mute allows you to block audio input for your handset, headset, and speakerphone, so that you can hear other
parties on the call but they cannot hear you.
Procedure
Step 1
Press
Mute
to turn Mute on.
Step 2
Press
Mute
again to turn Mute off.
Hold Calls
Hold allows you to put an active call into a held state. Your phone allows one active call at a time; other calls
are put on hold. Hold works with your phone handset as well as with USB headsets.
Procedure
While on an active call, press
Hold
.
Swap Between Active and Held Calls
Use the line buttons to swap between held and connected calls.
Procedure
If you have a held call and an active call, press the line button for the held call to resume that call and place
the other call on hold automatically.
Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5
39
Basic Operations
Mute Phone