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Chapter 7 Troubleshooting the Cisco IP Phone

Resolving Startup Problems

7-22

Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910

78-10453-04

force a firmware upgrade from Cisco CallManager on to the phone. Anytime a
phone has to load a new image, it has to restart itself and re-register with
Cisco CallManager using the new image

However, if users report that their phones appear to be resetting during calls or
while idle on their desk, you should investigate the cause. If the network
connection and Cisco CallManager connection are stable, the Cisco IP Phone
should not reset on its own.

Typically, the cause of the phones resetting can be categorized by problems
connecting to the Ethernet network or to Cisco CallManager. These sections can
help you identify the cause in your network:

•

Verifying Physical Connection, page 7-22

•

Identifying Intermittent Network Outages, page 7-22

•

Verifying DHCP Settings, page 7-23

•

Checking Static IP Address Settings, page 7-23

•

Verifying Voice VLAN Configuration, page 7-23

•

Verifying that the Phones Have Not Been Intentionally Reset, page 7-23

•

Eliminating DNS or Other Connectivity Errors, page 7-24

Verifying Physical Connection

Verify that the Ethernet connection to which the Cisco IP Phone is connected is
up-and-running. For example, check if the particular port or switch to which the
phone is connected is down.

Identifying Intermittent Network Outages

Intermittent network outages affect data and voice traffic differently. Your
network might have been experiencing intermittent outages without detection, but
data traffic can resend lost packets and verify packets are received and
transmitted.

However, voice traffic cannot recapture lost packets. Rather than retransmitting a
lost network connection, the phone resets and attempts to reconnect its network
connection.

Therefore, if you are experiencing problems with the voice network, you should
investigate whether an existing problem is simply being exposed at this point.

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Содержание 7910 Series

Страница 1: ...ive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 526 4100 Cisco IP Phone Administration Guide for Cisco CallManager 3 2 Cisco IP Phones 7960 7940 and 7910 Customer Order Number DOC 7810453 Text Part Number 78 10453 04 ...

Страница 2: ...t circuit breakers or fuses Modifications to this product not authorized by Cisco Systems Inc could void the FCC approval and negate your authority to operate the product The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California Berkeley UCB as part of UCB s public domain version of the UNIX operating system All rights reserved Copyr...

Страница 3: ...World Wide Web xii Documentation CD ROM xii Ordering Documentation xiii Documentation Feedback xiii Obtaining Technical Assistance xiv Cisco com xiv Technical Assistance Center xiv Cisco TAC Web Site xv Cisco TAC Escalation Center xvi Document Conventions xvi C H A P T E R 1 An Overview of the Cisco IP Phone 1 1 Understanding the Cisco IP Phone Models 7960 and 7940 1 2 Understanding the Cisco IP P...

Страница 4: ...1 Understanding Interactions with Other Cisco IP Telephony Products 2 1 Understanding How the Cisco IP Phone Interacts with Cisco CallManager 2 2 Understanding How the Cisco IP Phone Interacts with the Cisco Catalyst Family of Switches 2 2 Understanding the Phone Startup Process 2 3 Obtaining Power from the Switch 2 4 Loading the Stored Phone Image 2 4 Configuring VLAN 2 4 Obtaining an IP Address ...

Страница 5: ...g the Bulk Administration Tool 2 15 Configuring the Cisco IP Phone 7960 to Support the 7914 Expansion Module 2 15 C H A P T E R 3 Installing the Cisco IP Phone 3 1 Before You Begin 3 1 Network Requirements 3 2 Cisco CallManager Configuration 3 2 Safety 3 3 Connecting the Cisco IP Phone to the Network 3 4 Adjusting Placement of the Cisco IP Phone 3 7 Adjusting Cisco IP Phone Placement on the Deskto...

Страница 6: ... 4 11 Connecting the Footstand 4 12 Start Up Sequence 4 14 C H A P T E R 5 Configuring Network Settings on the Cisco IP Phone 5 1 Accessing the Network Configuration Settings 5 2 Verifying Network Settings 5 3 Modifying DHCP Settings 5 9 Enabling DHCP 5 10 Disabling DHCP 5 11 Releasing a DHCP Address 5 12 Configuring IP Settings 5 14 Assigning an IP Address 5 14 Assigning Default Router 5 15 Assig...

Страница 7: ...te Configurations 6 6 Updating Button Labels 6 7 Configuring Corporate Directories 6 8 Setting Up User Services 6 8 Providing Information to End Users 6 9 C H A P T E R 7 Troubleshooting the Cisco IP Phone 6 1 Obtaining Status Model and Version Information 6 1 Displaying Statistics for Current Call 6 2 Viewing Status Messages 6 3 Displaying Network Statistics 6 8 Verifying Model and Serial Number ...

Страница 8: ... Settings 6 20 Cisco CallManager and TFTP Services Are Not Running 6 20 Creating a New Configuration File 6 21 Symptom Cisco IP Phone Resetting 6 21 Verifying Physical Connection 6 22 Identifying Intermittent Network Outages 6 22 Verifying DHCP Settings 6 23 Checking Static IP Address Settings 6 23 Verifying Voice VLAN Configuration 6 23 Verifying that the Phones Have Not Been Intentionally Reset ...

Страница 9: ...dience Network engineers system administrators or telecom engineers should review this guide to learn the steps required to properly set up the Cisco IP Phone on the network The tasks described are considered to be administration level tasks and are not intended for end users of the phones Many of the tasks involve configuring network settings and affect the phone s ability to function in the netw...

Страница 10: ...Cisco IP Phone on Your Network Describes how the IP Phone interacts with other key IP telephony components and provides an overview of the tasks required prior to installation Chapter 3 Installing the Cisco IP Phone Describes how to properly and safely install and configure the Cisco IP Phone on your network Chapter 4 Installing the 7914 Expansion Module Describes how to install and connect one or...

Страница 11: ...ide Quick Reference Cisco IP Phone 7960 7940 Release Notes for the IP Phone 7960 7940 7910 Getting Started with the Cisco IP Phone 7910 Cisco IP Phone 7910 Quick Reference Card Cisco CallManager Administration Cisco CallManager Administration Guide Cisco CallManager System Guide Cisco CallManager Serviceability Administration Guide Cisco CallManager Serviceability System Guide Bulk Administration ...

Страница 12: ...m Obtaining Documentation The following sections explain how to obtain documentation from Cisco Systems World Wide Web You can access the most current Cisco documentation on the World Wide Web at the following URL http www cisco com Translated documentation is available at the following URL http www cisco com public countries_languages shtml Documentation CD ROM Cisco documentation and additional ...

Страница 13: ...r documentation through a local account representative by calling Cisco corporate headquarters California USA at 408 526 7208 or elsewhere in North America by calling 800 553 NETS 6387 Documentation Feedback If you are reading Cisco product documentation on Cisco com you can submit technical comments electronically Click Leave Feedback at the bottom of the Cisco Documentation home page After you c...

Страница 14: ... solutions services programs and resources at any time from anywhere in the world Cisco com is a highly integrated Internet application and a powerful easy to use tool that provides a broad range of features and services to help you to Streamline business processes and improve productivity Resolve technical issues with online support Download and test software packages Order Cisco learning materia...

Страница 15: ...ased on the priority of the problem and the conditions of service contracts when applicable Cisco TAC Web Site The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself saving both cost and time The site provides around the clock access to online tools knowledge bases and software To access the Cisco TAC Web Site go to the following URL http www cisco com tac All customers partners an...

Страница 16: ...to which your company is entitled for example SMARTnet SMARTnet Onsite or Network Supported Accounts NSA In addition please have available your service agreement number and your product serial number Document Conventions This document uses the following conventions Convention Description boldface font Commands and keywords are in boldface italic font Arguments for which you supply values are in it...

Страница 17: ...ation that could cause bodily injury Before you work on any equipment be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents To see translations of the warnings that appear in this publication refer to the Regulatory Compliance and Safety Information document that accompanied this device Waarschuwing Dit waarschuwingssymbool bete...

Страница 18: ...n consultez le document Regulatory Compliance and Safety Information Conformité aux règlements et consignes de sécurité qui accompagne cet appareil Warnung Dieses Warnsymbol bedeutet Gefahr Sie befinden sich in einer Situation die zu einer Körperverletzung führen könnte Bevor Sie mit der Arbeit an irgendeinem Gerät beginnen seien Sie sich der mit elektrischen Stromkreisen verbundenen Gefahren und ...

Страница 19: ...s avisos que constam desta publicação consulte o documento Regulatory Compliance and Safety Information Informação de Segurança e Disposições Reguladoras que acompanha este dispositivo Advertencia Este símbolo de aviso significa peligro Existe riesgo para su integridad física Antes de manipular cualquier equipo considerar los riesgos que entraña la corriente eléctrica y familiarizarse con los proc...

Страница 20: ...About This Guide Document Conventions xx Cisco IP Phone Administration Guide for Cisco CallManager 3 2 Cisco IP Phones 7960 7940 7910 78 10453 04 ...

Страница 21: ...0 Cisco IP Phone 7940 and Cisco IP Phone 7910 Each Cisco IP Phone supports G 711 G 729 G 729a G 729b and G 729ab audio compression This section covers the following topics Understanding the Cisco IP Phone Models 7960 and 7940 page 1 2 Understanding the Cisco IP Phone 7910 page 1 5 What Networking Protocols Are Used page 1 7 What Features are Supported on the Cisco IP Phone page 1 9 Understanding t...

Страница 22: ... provide voice communication over an IP network These phones function as managerial level office telephones replacing traditional analog telephones in an IP telephony network The Cisco IP Phone model 7960 and 7940 differ only in the number of available line or speed dial buttons The Cisco IP Phone 7940 has two lines and the 7960 has six lines The main components of both models are illustrated in a...

Страница 23: ...ins lit to indicate a new voice mail message 2 LCD screen Displays features such as the time date phone number caller ID line call status and soft key tabs 3 Cisco IP Phone model type Indicates Cisco IP Phone model 4 Line or speed dial button Opens a new line speed dials the number on the LCD screen or ends a call The Cisco IP Phone 7960 has six line or speed dial buttons and the 7940 has two 5 Fo...

Страница 24: ...ton Toggles the headset on or off 12 Volume button Increases or decreases volume for the handset headset or speakerphone depending upon which is currently active Also controls the ringer volume if on hook and the LCD contrast 13 Services button Provides access to phone services if available 14 Messages button Provides access to a message system if available 15 Navigation button Enables you to scro...

Страница 25: ...h as lobbies break rooms and hallways The Cisco IP Phone 7910 is available in two configurations Cisco IP Phone 7910 includes a single 10 BaseT connection Cisco IP Phone 7910 SW includes an optional internal 3 port switch that allows a 100 Mbps connection The main components of the Cisco IP Phone 7910 are illustrated in Figure 1 3 and defined in the table that follows Figure 1 3 Cisco IP Phone 791...

Страница 26: ... company See the Modifying Phone Button Templates section on page 6 5 for additional information The default setting for this button allows you to access voice mail message 9 Conference button Programmable with Cisco CallManager to suit the needs of your company See the Modifying Phone Button Templates section on page 6 5 for additional information The default setting for this button allows you to...

Страница 27: ...t setting for this button allows you to quickly call a frequently dialed number 16 Dialing pad Functions like a traditional telephone dialing pad Table 1 1 Supported Networking Protocols on the Cisco IP Phone Networking Protocol Purpose Usage Notes Bootstrap Protocol BootP BootP enables a network device such as the Cisco IP Phone to discover certain startup information such as its IP address If yo...

Страница 28: ...ee the Cisco CallManager System Guide Internet Protocol IP IP is a messaging protocol that addresses and sends packets across the network To communicate using IP network devices must have an assigned IP address subnet and gateway IP addresses subnets and gateways identifications are automatically assigned if you are using the Cisco IP Phone with Dynamic Host Configuration Protocol DHCP If you are ...

Страница 29: ...eatures Using Cisco CallManager Administration page 1 10 Configuring Network Features Using the IP Phone page 1 11 Providing Users with Feature Information page 1 11 Trivial File Transfer Protocol TFTP TFTP allows you to transfer files over the network On the Cisco IP Phone TFTP enables you to obtain a configuration file specific to the phone type TFTP requires a TFTP server in your network which ...

Страница 30: ...ased information For information about configuring these services see the Configuring Corporate Directories section on page 6 8 and the Setting Up User Services section on page 6 8 Finally because the Cisco IP Phone is a network device you can obtain detailed status information from it directly This information can assist you in troubleshooting any problems users might encounter when using their I...

Страница 31: ...iewing statistics from the phone see Chapter 5 Configuring Network Settings on the Cisco IP Phone and Chapter 7 Troubleshooting the Cisco IP Phone Providing Users with Feature Information If you are a system administrator you are likely the primary source of information for Cisco IP Phone users in your network or company To ensure that you distribute the most current feature and procedural informa...

Страница 32: ...he following information about the phone Model MAC address Physical location of the phone Cisco CallManager user to associate with the phone Partition calling search space and location information if used Number of lines and associated directory numbers to assign to the phone Features to be added and configured to the phone Required to configure Cisco CallManager to support the Cisco IP Phones See...

Страница 33: ...ide 5 Choose to power through the Cisco AC adapter or Cisco Catalyst switch Determines whether the phone receives power from an external power source over a power cord or from the in line power source over the Ethernet cable See the Providing Power to the Cisco IP Phone section on page 2 7 or the documentation included with the Cisco Catalyst switch 6 Install the phone in the network Adds the phon...

Страница 34: ...tion on page 6 8 or the Cisco CallManager Administration Guide 12 Configure corporate directories Integrates with a LDAP3 standard directory enabling users to search through a corporate directory See the Configuring Corporate Directories section on page 6 8 or the Cisco CallManager Administration Guide 13 Add users to Cisco CallManager Associates a user with a phone enabling access to the User Opt...

Страница 35: ...ther key components of the Voice over IP VoIP network Understanding Interactions with Other Cisco IP Telephony Products page 2 1 Understanding the Phone Startup Process page 2 3 Guidelines for Configuring Ports on Cisco IP Phones page 2 6 Adding Phones to the Cisco CallManager Database page 2 10 Configuring the Cisco IP Phone 7960 to Support the 7914 Expansion Module page 2 15 Understanding Intera...

Страница 36: ...itional PBX functionality with the corporate IP network Cisco CallManager manages the components of the IP telephony system the phones access gateways and the resources necessary for such features as call conferencing and route planning For information about configuring Cisco CallManager to work with the IP devices described in this chapter refer to the Cisco CallManager Administration Guide and t...

Страница 37: ...affic to and from the IP phone auxiliary VLAN Data traffic to and from the PC connected to the switch through the access port of the IP phone native VLAN Isolating the phones on a separate auxiliary VLAN increases the quality of the voice traffic and allows a large number of phones to be added to an existing network where there are not enough IP addresses For more information refer to the document...

Страница 38: ...ndicating it is ready to receive CDP packets and indicating the power requirement for the phone The switch allocates power and sends it over the network cable Loading the Stored Phone Image The Cisco IP Phone has non volatile Flash memory in which it stores firmware images and user defined preferences At startup the phone runs a bootstrap loader that loads a phone image stored in Flash memory Usin...

Страница 39: ...herwise it requests a cnf file If you have enabled auto registration in Cisco CallManager the phones access a default configuration file sepdefault cnf xml from the TFTP server If you have manually entered the phones into the Cisco CallManager database the phone accesses a cnf xml file corresponding to its device name The cnf xml file also contains the information telling the phone which image loa...

Страница 40: ...Speakerphone page 2 8 Connecting to the Network The Cisco IP Phones have two RJ 45 ports labelled network and access Each supports 10 100 Mbps half or full duplex connections to external devices You can use either Category 3 or 5 cabling for 10 Mbps connections but you must use Category 5 for 100 Mbps connections On both the network port and access port use full duplex mode to avoid collisions Not...

Страница 41: ...Phone when connected to a Catalyst 6000 family 10 100BaseTX switching module This module sends power on pins 1 2 and 3 6 which are also used to transmit Ethernet signals Before the switch sends power it tests for the presence of a Cisco IP Phone avoiding damage to other Ethernet devices Note Only the network port supports inline power from the Cisco Catalyst switches WS PWR PANEL power patch panel...

Страница 42: ...tch and unplugging the power cord will not bring down the phone If the switch reboots the phone will then be powered by the power cord Redundancy Feature For redundancy you can use the Cisco AC adapter even if you are using inline power from the Cisco Catalyst switches The Cisco IP Phone can share the power load being used from the inline power and external power source If either the inline power ...

Страница 43: ...ith a Cisco IP Phone Model 7960 or 7940 page 2 9 Using a Headset with a Cisco IP Phone 7910 page 2 10 Using a Headset with a Cisco IP Phone Model 7960 or 7940 To place and answer calls using a headset plug an approved headset into the back of the phone base see the Connecting the Cisco IP Phone to the Network section on page 3 4 for details and press the Headset button on the front of your phone Y...

Страница 44: ... locate the phone you want to modify Check the Disable Speakerphone check box to disable the speakerphone for the phone you have selected Adding Phones to the Cisco CallManager Database Before installing any Cisco IP phones you must make decisions about how you want the phones to be added to the Cisco CallManager database Because Cisco CallManager handles call processing in the network this is a c...

Страница 45: ...umber as soon as you connect the Cisco IP Phone to the network During auto registration Cisco CallManager automatically assigns the next available sequential directory number to the phone Use auto registration to quickly get all phones into the Cisco CallManager database You can then modify any settings such as the directory numbers from Cisco CallManager If you do not use auto registration you mu...

Страница 46: ...e to the Cisco CallManager database or use the Bulk Administration Tool BAT If you want to add phones manually and are not using Dynamic Host Configuration Protocol DHCP in your network then you must configure the IP settings and Trivial File Transfer Protocol TFTP server locally on each phone Alternatively if you use DHCP but want to manually set the TFTP server then allow the phone to start up u...

Страница 47: ...ow depend upon the phone type selected Step 5 In the Phone Configuration window you must enter information in the following three fields MAC Address Device Pool Phone Button Template Step 6 Click Insert The Cisco CallManager Administration application asks if you want to assign a directory number Step 7 To configure additional phone features see the Configuring Cisco IP Phones in Cisco CallManager...

Страница 48: ...played in this window depend upon the phone type selected Step 5 In the Phone Configuration window you must enter information in the following three fields MAC Address Device Pool Phone Button Template Step 6 Click Insert The Cisco CallManager Administration application asks if you want to assign a directory number Step 7 Enter the required fields Step 8 Install the phone by following the instruct...

Страница 49: ...dule attaches to a Cisco IP Phone 7960 to extend the number or line appearances and or speed dial buttons Before the 7914 Expansion Module can be used you must access the Cisco CallManager Administration application Use the application to perform the tasks detailed in the following sections Follow these steps to configure the Cisco IP Phone 7960 to support the 7914 Expansion Module Before You Begi...

Страница 50: ...ion Module 1 field select Default 7914 To add support for a second Expansion Module in the Expansion Module 2 field select Default 7914 In the Firmware Load Information section of the page there are two fields for specifying the firmware load for Expansion Modules 1 and 2 You can leave these fields blank to use the default firmware load Step 7 Scroll back to the top of the page and click Update A ...

Страница 51: ...ng Startup Network Settings page 3 10 Note For each Cisco IP phone that you install in your network you must first make some critical decisions about how to configure the phone in your network You can then safely install the phone and verify its functionality For information on preparing to install see Chapter 2 Preparing to Install the Cisco IP Phone on Your Network Before You Begin Before instal...

Страница 52: ... manual assignment of IP address gateway and subnet mask Cisco CallManager Configuration The Cisco IP Phone requires Cisco CallManager to handle call processing Refer to the Cisco CallManager Administration Guide or context sensitive help in the Cisco CallManager application to ensure that Cisco CallManager is set up properly to manage the phone and to properly route and process calls If you plan ...

Страница 53: ...not work on the system or connect or disconnect cables during periods of lightning activity Warning To avoid electric shock do not connect safety extra low voltage SELV circuits to telephone network voltage TNV circuits LAN ports contain SELV circuits and WAN ports contain TNV circuits Some LAN and WAN ports both use RJ 45 connectors Use caution when connecting cables The following warning applies...

Страница 54: ...ne See the Connecting to the Network section on page 2 6 for guidelines Each Cisco IP Phone ships with one Ethernet cable in the box Step 2 Connect the handset and headset to their respective ports See the Connecting a Headset to a Cisco IP Phone section on page 2 9 for supported headsets Step 3 Connect a Category 3 or 5 straight through Ethernet cable from another network device such as a desktop...

Страница 55: ...hone Connecting the Cisco IP Phone to the Network Figure 3 1 Cisco IP Phone Models 7960 and 7940 Cable Connections 1 AC adapter port DC48V 5 Access port 10 100 PC 2 Power supply with AC adapter port plug 6 Handset port 3 Power cable with wall socket plug 7 Headset port 4 Network port 10 100 SW RS232 DC48V 10 100 SW 10 100 PC 58670 2 3 4 5 6 7 1 ...

Страница 56: ...sco CallManager 3 2 Cisco IP Phones 7960 7940 7910 78 10453 04 Figure 3 2 Cisco IP Phone Model 7910 Cable Connections 1 AC adapter port DC48V 4 Network port 10 100 SW 2 Power supply with AC adapter port plug 5 Access port 10 100 PC 3 Power cable with wall socket plug 6 Handset port RS232 DC48V 10 100 SW 10 100 PC 63273 3 4 5 6 1 2 ...

Страница 57: ...nal locking accessory Adjusting Cisco IP Phone Placement on the Desktop Adjust the footstand to the height that provides optimum viewing of the LCD screen Procedure Step 1 Push in the footstand adjustment knob Step 2 Adjust the footstand to desired height Mounting the Phone to the Wall You can mount the Cisco IP Phone on the wall using the footstand as a mounting bracket or you can use special bra...

Страница 58: ...et catches when the phone is vertical For an illustrated procedure see Installing the Wall Mount Kit for the Cisco IP Phone Procedure Step 1 Push in the footstand adjustment knob Step 2 Adjust the footstand so it is flat against the back of the phone Step 3 Modify the handset rest so that the handset remains on the ear piece rest when the phone is vertically placed a Remove the handset from the ea...

Страница 59: ...artup Process After the Cisco IP Phone has power connected to it the phone begins its startup process by cycling through these steps 1 These buttons flash on and off in sequence Headset on Cisco IP Phone models 7960 and 7940 only Mute Speaker 2 The LCD screen displays the Cisco Systems Inc copyright screen 1 Footstand adjustment knob Raises and lowers adjustment plate 2 Wall mounting screw holes 3...

Страница 60: ...n Cisco IP Phone models 7960 and 7940 only If the phone successfully passes through these stages it has started up properly Otherwise refer to the Resolving Startup Problems section on page 7 15 Configuring Startup Network Settings If you are not using DHCP in your network you must configure these network settings on the Cisco IP Phone after installing the phone on the network IP address IP subnet...

Страница 61: ...hes to the Cisco IP Phone 7960 and extends its functionality by adding 14 line appearances and or speed dial numbers per module One or two Expansion Modules can be attached to your IP Phone One Expansion Module provides a total of 20 line and or speed dial numbers Two Expansion Modules provide a total of 34 line and or speed dial buttons as shown in Figure 4 1 Figure 4 1 Cisco IP Phone 7960 with T...

Страница 62: ...he Cisco 7914 Expansion Module read all of the following topics in this section Package List page 4 2 Footstand Kits page 4 2 Additional Equipment page 4 3 Safety Notices page 4 3 Package List Make sure that you have received all of the following parts in your package One Cisco IP Phone 7914 Expansion Module One RS 232 cable One Quick Start Guide One Warranty Card Footstand Kits In addition to the...

Страница 63: ...r using the 7914 Expansion Module Read these notices before you install or use the 7914 Expansion Module Warning This warning symbol means danger You are in a situation that could cause bodily injury Before you work on any equipment be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents Warning Read the installation instructions ...

Страница 64: ...nnecting cables The following warnings apply when you use the external power supply with the 7914 Expansion Module Warning This product relies on the building s installation for short circuit over current protection Ensure that a fuse or circuit breaker no larger than 120 VAC 15A U S 240 VAC 10A international is used on the phase conductors all current carrying conductors Warning The device is des...

Страница 65: ...ttaching the 7914 Expansion Module follow these steps Procedure Step 1 Unplug the Cisco IP Phone 7960 network and power connections Step 2 Unplug the handset and headset if one is attached to the phone Step 3 Turn the Cisco IP Phone 7960 over and lay it on a protected flat surface to prevent it from being scratched Step 4 On the footstand locate the two foot pins Step 5 Using a flat head screwdriv...

Страница 66: ...7960 Connecting the Support Bar to the Cisco IP Phone 7960 To connect the support bar to the Cisco IP Phone 7960 follow these steps Procedure Step 1 Position the support bar on the back of the IP Phone so that it fits flush with the phone Step 2 Locate the two connector pins as illustrated in Figure 4 3 Step 3 Using a flat head screwdriver carefully push each of the connector pins so that the supp...

Страница 67: ...e support bar follow these steps Procedure Step 1 Position the phone so that the front of the phone is facing up Step 2 Line up the two open slots on the bottom of the 7914 Expansion Module with the two hooks on the support bar Insert the hooks into the slots and then rotate the top of the 7914 Expansion Module into the support bar so that it rests flush with the bar Step 3 Tighten the thumb screw...

Страница 68: ... 7914 Expansion Module Installing the 7914 Expansion Module 4 8 Cisco IP Phone Administration Guide for Cisco CallManager 3 2 Cisco IP Phones 7960 7940 7910 78 10453 04 Figure 4 4 Part Connections on the Expansion Module and Support Bar ...

Страница 69: ...ps and refer to the following table which depicts the in and out icons on the RS 232 jacks Procedure Step 1 Plug one end of the RS 232 cable into the jack labeled RS 232 on the Cisco IP Phone 7960 as shown in Figure 4 6 Step 2 Plug the other end of the RS 232 cable into the RS 232 jack with the in icon underneath on the 7914 Expansion Module 1 Slots on the 7914 Expansion Module 2 Hooks on the supp...

Страница 70: ...of cable connections Step 3 Plug one end of the second RS 232 cable into the RS 232 jack with the out icon underneath on the 1st Expansion Module Step 4 Plug the other end of the second RS 232 cable into the RS 232 jack with the in icon underneath on the 2nd Expansion Module Figure 4 6 Cable Connections with Two Expansion Modules 1 RS 232 cable connection to the RS 232 jack on the IP Phone 2 RS 23...

Страница 71: ...rical power outlet in the wall or you have two Expansion Modules then connect the power supply unit to the AC adaptor port on the Expansion Module closest to the IP Phone and plug the other end into a standard electrical power outlet in the wall If your Cisco IP Phone 7960 is powered with a power supply unit and you have one Expansion Module then reconnect the original IP Phone power supply unit t...

Страница 72: ...0 7910 78 10453 04 Figure 4 7 Power Supply Connector Port Connecting the Footstand To connect the footstand to the support bar follow these steps Procedure Step 1 Locate the three hooks on the footstand Step 2 Position the hooks so that they align with the two open slots on the support bar 1 Power supply connector plugged in to the power supply port on the back of the Expansion Module ...

Страница 73: ...ote Note There are four positions in each of the three sets of open slots on the support bar This lets you choose the angle of the footstand Step 3 Insert the footstand hooks into the support bar and push in slightly to make the connection Figure 4 8 Part Connections on the Footstand and Support Bar 1 Slots on the support bar 2 Hooks on the footstand 3 Insert and rotate footstand to connect to sup...

Страница 74: ...co CallManager 3 2 Cisco IP Phones 7960 7940 7910 78 10453 04 Start Up Sequence After the 7914 Expansion Module is installed upon startup the lighted buttons are all steady red Then the LCD screen refreshes and the lighted buttons are all off and any line appearances are displayed in the LCD screen You can then start using the Expansion Module ...

Страница 75: ... settings You must configure many of these options before the phone is accessible and functional for your users The following sections provide details about configuring and verifying these network settings Accessing the Network Configuration Settings page 5 2 Verifying Network Settings page 5 3 Modifying DHCP Settings page 5 9 Configuring IP Settings page 5 14 Configuring VLAN Settings page 5 20 C...

Страница 76: ...Network Configuration area of the Cisco IP Phone LCD screen to indicate that settings are unlocked and accessible for modification When settings are inaccessible you can see an image of a locked padlock on the LCD screen After you make the necessary changes to the network configuration settings be sure to lock the settings again to prevent users from modifying them Follow these steps to view the p...

Страница 77: ... Step 3 Select 6 Network Configuration Step 4 Look at the upper right portion of your LCD Locked The icon displays a locked padlock Unlocked The icon displays an unlocked padlock Verifying Network Settings The Cisco IP Phone displays detailed information about its current network settings Use this information to troubleshoot or to make modifications Cisco IP Phone 7960 7940 Procedure Step 1 Press ...

Страница 78: ...HCP server that the phone used to obtain IP address See the Modifying DHCP Settings section on page 5 9 BootP Server Indicates whether the phone obtained its IP configuration from a Bootstrap Protocol BootP server rather than a DHCP server Displays Yes or No Cannot be configured MAC Address Identifies the unique Media Access Control MAC address of the phone Cannot configure Host Name Identifies th...

Страница 79: ...xiliary Virtual Local Area Network VLAN configured on a Cisco Catalyst switch in which the phone is a member If the phone has not received an auxiliary VLAN then the operational VLAN reflects the Administrative VLAN If neither the auxiliary VLAN nor the Administrative VLAN are configured then the Operational VLAN field is blank Obtained via Cisco Discovery Protocol CDP from the switch to which the...

Страница 80: ...0 Cannot configure locally Use Cisco CallManager to modify Services URL Specifies the location URL for Cisco IP Phone Services Available only on the Cisco IP Phone 7960 7940 Cannot configure locally Use Cisco CallManager to modify DHCP Enabled Indicates whether DHCP is being used by the phone See the Modifying DHCP Settings section on page 5 9 DHCP Address Released Allows the IP address assigned b...

Страница 81: ... been used for the time specified in Idle URL Timer setting For example your administrator can display a logo on the LCD when the phone has not been used for 5 minutes Available only on the Cisco IP Phone 7960 7940 Cannot configure locally Use Cisco CallManager to modify Idle URL Time Displays the amount of time in seconds that elapses before the URL specified in the Idle URL setting displays Avai...

Страница 82: ...e See Configuring the SW Port section on page 5 26 PC Port Configuration Indicates the speed and duplex of the PC port Valid values are A auto negotiate 10H 10BASE T half duplex 10F 10BASE T full duplex 100H 100BASE T half duplex or 100F 100BASE T full duplex This parameter is configured at the phone See Configuring the PC Port section on page 5 27 TFTP Server 2 Displays the IP address of the back...

Страница 83: ...ge 5 10 Disabling DHCP page 5 11 Releasing a DHCP Address page 5 12 Network Locale Identifies the locale associate with the phone The network locale identifies a set of detailed information to support the hardware in a specific location The network locale contains a definition of the tones and cadences used by the phone in a specific geographic area Cannot configure locally Use Cisco CallManager t...

Страница 84: ...e 7960 7940 Procedure Step 1 Press settings Step 2 Use the Navigation button to select Network Configuration Step 3 Press the Select soft key Step 4 Scroll to DHCP Enabled If DHCP is disabled the option displays as DHCP Enabled NO Step 5 Press the Yes soft key to enable DHCP Step 6 Press Save Cisco IP Phone 7910 Procedure Step 1 Press settings Step 2 Press 3 Network Configuration Step 3 Use the do...

Страница 85: ... assigning IP addresses to Cisco IP phones Note Procedures involved in configuring IP settings or TFTP options cannot be completed when DHCP is enabled in your network Cisco IP Phone 7960 7940 Procedure Step 1 Press settings Step 2 Use the Navigation button to select to Network Configuration Step 3 Press the Select soft key Step 4 Scroll to DHCP Enabled If DHCP is enabled the option displays as DH...

Страница 86: ...f DHCP is enabled the option displays as DHCP Enabled YES Step 4 Press to edit Step 5 Use the down volume key to select No Step 6 Press to save Releasing a DHCP Address When moving the phone to a new network segment you should first release the DHCP address Cisco IP Phone 7960 7940 Procedure Step 1 Press settings Step 2 Use the Navigation button to select Network Configuration Step 3 Press the Sel...

Страница 87: ...er cycle the phone which enables all default settings including enabling DHCP Cisco IP Phone 7910 Procedure Step 1 Press settings Step 2 Press 6 Network Configuration Step 3 Use the down volume key to select DHCP Address Released If the DHCP address is currently assigned the option displays as DHCP Address Released NO Step 4 Press to edit Step 5 Use the down volume key to select Yes Step 6 Press t...

Страница 88: ...s involved in configuring IP settings or TFTP options cannot be completed when DHCP is enabled in your network This section covers the following topics Assigning an IP Address page 5 14 Assigning Default Router page 5 15 Assigning Subnet Mask page 5 17 Assigning Domain Name page 5 18 Assigning DNS Servers page 5 19 Assigning an IP Address The IP address is the unique logical address identifying ea...

Страница 89: ...istakes Step 8 Press the Validate soft key Step 9 Press Save Cisco IP Phone 7910 Procedure Step 1 Press settings Step 2 Press 6 Network Configuration Step 3 Use the down volume key to select IP Address Step 4 Press to edit Step 5 Use the buttons on the dial pad to enter a new IP address using the down arrow to back space and the key on the dial pad to enter periods Step 6 Press to save Assigning D...

Страница 90: ... enter the new router IP address using the key on the dial pad or the soft key to enter periods Step 7 Use the soft key to correct any mistakes Step 8 Press the Validate soft key Step 9 Scroll to Default Router 2 5 to add backup gateways Step 10 Press Save Cisco IP Phone 7910 Procedure Step 1 Press settings Step 2 Press 6 Network Configuration Step 3 Use the down volume key to select Default Route...

Страница 91: ...IP Phone 7960 7940 Procedure Step 1 Press settings Step 2 Use the Navigation button to select Network Configuration Step 3 Press the Select soft key Step 4 Scroll to Subnet Mask Step 5 Press the Edit soft key Step 6 Use the buttons on the dial pad to enter the new subnet mask using the key on the dial pad or the soft key to enter periods Step 7 Use the soft key to correct any mistakes Step 8 Press...

Страница 92: ... domain name verify that you have a DNS in your network Cisco IP Phone 7960 7940 Procedure Step 1 Press settings Step 2 Use the Navigation button to select Network Configuration Step 3 Press the Select soft key Step 4 Scroll to Domain Name Step 5 Press the Edit soft key Step 6 Use the buttons on the dial pad to enter a new domain name using the 0 key on the dial pad to enter periods To enter lette...

Страница 93: ...ly strings of numbers The phones use DNS to resolve the host name of TFTP servers Cisco CallManager systems and web server host names when the system is configured to use names rather than IP addresses Cisco IP Phone 7960 7940 Procedure Step 1 Press settings Step 2 Use the Navigation button to select Network Configuration Step 3 Press the Select soft key Step 4 Scroll to DNS Server 1 Step 5 Press ...

Страница 94: ...down arrow to back space and the key on the dial pad to enter periods Step 6 Press to save Configuring VLAN Settings You can change the administrative VLAN used by the Cisco IP Phone However if you have an auxiliary VLAN assigned on the Cisco Catalyst switch that setting overrides any changes made on the phone Cisco IP Phone 7960 7940 Procedure Step 1 Press settings Step 2 Use Navigation button to...

Страница 95: ...tons on the dial pad to enter the new Admin VLAN ID using the down arrow to backspace Step 6 Press to save Configuring TFTP Options If you do not use DHCP to direct the Cisco IP Phone 7960 to a TFTP server you must manually assign one You can also assign an alternative TFTP server to use instead of the one assigned by DHCP This section covers these topics Assigning a TFTP Sever page 5 21 Using an ...

Страница 96: ...s the Edit soft key Step 6 Use the buttons on the dial pad to enter a new TFTP server address using the key on the dial pad or the soft key to enter periods Step 7 Use the soft key to correct any mistakes Step 8 Press Validate Step 9 Press Save Cisco IP Phone 7910 Procedure Step 1 Press settings Step 2 Press 6 Network Configuration Step 3 Use the down volume key to select TFTP Server 1 setting Ste...

Страница 97: ...uration Step 3 Press the Select soft key Step 4 Scroll to Alternate TFTP Server If the phone is not using an alternative TFTP server the option displays as Alternate TFTP NO Step 5 Press the Yes soft key Step 6 Scroll to TFTP Server Step 7 Press the Edit soft key Step 8 Use the buttons on the dial pad to enter the new Alternative TFTP Server address using the key on the dial pad or the soft key to...

Страница 98: ...enter the new TFTP server address using the down arrow to back space and the key on the dial pad to enter periods Step 10 Press to save Assigning a Backup TFTP Server TFTP Server 2 displays the IP address of the backup TFTP server This server is used to obtain configuration files and software upgrades if the primary TFTP server is unavailable Before You Begin To assign a backup TFTP server the Alt...

Страница 99: ...Use the buttons on the dial pad to enter the backup TFTP server address using the down arrow to back space and the key on the dial pad to enter periods Step 6 Press to save Configuring Ports The PC and switch SW port configuration settings determine the speed and duplex of the PC and network ports respectively If you change the port configuration setting value for either the PC port or the SW port...

Страница 100: ...vigation button to select Network Configuration Step 3 Press the Select soft key Step 4 Scroll to SW Port Configuration Step 5 Press the Edit soft key Step 6 Use the buttons on the dial pad to enter the selected option To enter letters use the numbers associated with a particular letter For example the 2 key has the letters ABC For a lower case a press 2 once Press the 2 key repeatedly to scroll t...

Страница 101: ... keys to SW Port Configuration Step 4 Press to enter edit mode Step 5 Press the volume down button to scroll down through options Options are AUTO 10HALF 10FULL 100HALF and 100FULL Step 6 Select an option then press the volume up button to exit this menu Step 7 Press to save this change Configuring the PC Port Follow these procedures to set the speed of the PC port on the Cisco IP Phone Cisco IP P...

Страница 102: ... screen Valid values are as follows A auto negotiate 10H 10basedT half duplex 10F 10basedT full duplex 100H 100basedT half duplex 100F 100basedT full duplex Step 7 Use the soft key to correct any mistakes Step 8 Press the Validate soft key Step 9 Press the Save soft key to save this change Cisco IP Phone 7910 Procedure Step 1 Press the Settings button Step 2 Press 6 to select Network Configuration...

Страница 103: ...ble to end users require that you configure them using the Cisco CallManager Administration application An overview of configuration procedures is provided in this chapter detailed instructions are available in Cisco CallManager Administration documentation This chapter describes setting up user features and providing users with information about those features Refer to the following topics Config...

Страница 104: ...nswer Forces the speakerphone or headset to go off hook automatically when an incoming call is received From Cisco CallManager choose Device Phone and select the directory number to configure Using Cisco CallManager you can enable this feature for either the headset or speakerphone Barge Allows user to initiate joining an in progress call on a shared line From Cisco CallManager choose Service Syst...

Страница 105: ...ice Phone Forward Forwards all calls to the designated directory number From Cisco CallManager choose Device Phone and select the directory number to configure You can configure Forward All Forward Busy or Forward No Answer Users can also designate the forward numbers in the Cisco IP Phone Configuration windows Group call pickup Allows users to pick up incoming calls within their own group or in o...

Страница 106: ...the last number dialed on the Cisco IP phone This feature requires no configuration to work Speed dial Rapidly dials a specified number that has been previously stored From Cisco CallManager choose Device Phone and click the Update Speed Dial buttons link at the top of the window Users can designate speed dial numbers using the Cisco IP Phone Configuration windows Transfer Transfers an active call...

Страница 107: ...CallManager Administration Guide the Cisco CallManager System Guide or context sensitive help in the application for details To add users in batches use the Bulk Administration Tool This method also enables you to set an identical default password for all users Refer to the Bulk Administration Tool User Guide for details Modifying Phone Button Templates Although the Cisco IP Phones support similar...

Страница 108: ...e Button Template Description Cisco IP Phone 7960 The default Cisco IP Phone 7960 template uses buttons 1 and 2 for lines and assigns buttons 3 through 6 as speed dial Access other phone features such as call park call forward redial hold resume voice mail conferencing and so on using soft keys on the Cisco IP Phone 7960 Cisco IP Phone 7940 The Cisco IP Phone 7940 comes with two preconfigured phon...

Страница 109: ...tions to print on the labels Text size 10 point on a PC compatible computer or 12 point on a Macintosh compatible computer Text font Univers 65 bold oblique Text color PMS 413C Text position 2 533 mm above the button hole openings Cisco IP Phone 7914 Expansion Module The default Cisco IP Phone 7914 Expansion Module template uses buttons 1 through 11 for speed dial and leaves buttons 12 through 14 ...

Страница 110: ...ne models 7960 and 7940 allow users to access specific information services such as local movie times stock quotes weather reports and so on Although users access these services by pressing the Services button to display a services menu on the Cisco IP Phone you must first configure the services to which users can subscribe In summary System administrators configure available services using the Ci...

Страница 111: ...mportant to provide current and thorough information to end users Provide the following information to end users Identify yourself The Cisco IP Phone Models 7960 and 7940 User Guide instructs users to direct some questions to a system administrator To assist users consider distributing an E mail or memo identifying yourself or your network team Provide contact information Provide end users with th...

Страница 112: ... Cisco IP Phones For example the Cisco IP Phone Models 7960 and 7940 User Guide includes detailed user instructions for subscribing to services using extension mobility and other key features For a list of available documentation go to the Cisco IP Phone website at http www cisco com univercd cc td doc product voice c_ipphon index htm and select your preferred language For more information about v...

Страница 113: ...mation page 7 1 Resetting the Cisco IP Phone page 7 12 Erasing Local Configuration page 7 13 Updating Firmware Version page 7 14 Resolving Startup Problems page 7 15 Resolving Known Issues page 7 25 Obtaining Status Model and Version Information On Cisco IP Phones you can obtain status information about the current call and the network and verify the phone model and installed firmware version This...

Страница 114: ... streaming audio RxCnt Number of RTP voice packets received since voice stream was opened which is not necessarily identical to those received since the call began because the call might have been placed on hold TxType Type of voice stream transmitted RTP streaming audio G 729 G 711 u law G 711 A law or Link16k TxSize Size of voice packets in milliseconds in the transmitting voice stream TxCnt Num...

Страница 115: ...r values A large variance between the two values might indicate a problem with jitter on the network or periodic high rate of network activity For additional information see the Using the 79xx Status Information For Troubleshooting tech note available from Cisco com http www cisco com warp customer 788 AVVID telecaster_trouble html Viewing Status Messages Use the status messages to diagnose networ...

Страница 116: ... the TFTP server generates a CFG File Not Found response Phone is not registered with Cisco CallManager You must manually add the phone to Cisco CallManager if you are not allowing phones to auto register See the Adding Phones Manually section on page 2 12 for details If you are using DHCP verify that the DHCP server is pointing to the correct TFTP server If you are using static IP addresses check...

Страница 117: ...t respond Network is busy the errors should resolve themselves when the network load reduces No network connectivity between the DNS server and the phone verify the network connections DNS server is down check configuration of DNS server DNS unknown host DNS could not resolve the name of the TFTP server or Cisco CallManager Verify the host names of the TFTP server or Cisco CallManager are configur...

Страница 118: ...ress The phone remains idle until it is power cycled or you reset the DHCP address Refer to the Modifying DHCP Settings section on page 5 9 section for details Load ID incorrect Load ID of the software file is of the wrong type Check the load ID assigned to the phone Cisco CallManager Device Phone Verify that the load ID is entered correctly Load rejected HC The application that was downloaded is ...

Страница 119: ...red Refer to the Assigning DNS Servers section on page 5 19 section for details If you are using DHCP the DHCP server has not provided a DNS server Check the DHCP server configuration Programming Error The phone failed during programming Attempt to resolve this error by power cycling the phone If the problem persists contact Cisco technical support for additional assistance SEPDefault cnf xml or S...

Страница 120: ...nts of text messages that might display on the phone s LCD screen Rcv number of packets received at the phone Xmt number of packets transmitted from the phone TFTP file not found The requested load file bin was not found in the TFTPPath directory Check the load ID assigned to the phone Cisco CallManager Device Phone Verify that the TFTPPath directory contains a bin file with this load ID as the na...

Страница 121: ...imeout Failback phone closed due failback to a higher priority Cisco CallManager Phone Loading phone closed to upgrade software This message appears only if TFTP fails during software upgrade Phone Keypad phone closed due to a reset Phone Re IP phone closed due to a duplicate IP address condition Reset Reset phone closed due to receiving a Reset Reset from Cisco CallManager administration Reset Re...

Страница 122: ...nnection Port 2 Down PC port is in a link down state Cisco IP Phone 7910 Procedure Step 1 Press settings Step 2 Press 7 Phone Info Step 3 Use the Navigation button to display the available information Application Load ID Boot Load ID Ethernet Port 1 Ethernet Port 2 on the Cisco IP Phone 7910 SW Last Call Information Codec Type Type of voice stream received RTP streaming audio G 729 G 711 u law or ...

Страница 123: ...Press the Select soft key The following information displays Model Type Serial Number Cisco IP Phone 7910 Procedure Step 1 Press settings Step 2 Press 4 Model Information The following information displays Model Type Serial Number Verifying Firmware Version On the Cisco IP Phones you can verify the firmware version loaded on the phone Cisco IP Phone 7960 7940 Procedure Step 1 Press settings Step 2...

Страница 124: ...rmation Application Load ID Boot Load ID Version Expansion Module 1 Expansion Module 2 Cisco IP Phone 7910 Procedure Step 1 Press settings Step 2 Press 4 Model Information Step 3 The following information displays Application Load ID Boot Load ID Resetting the Cisco IP Phone If you reset the phone any changes made that have not been saved are lost and set back to default settings Cisco IP Phone 79...

Страница 125: ... their default values including enabling DHCP Caution Erasing the local configuration removes all user defined changes made locally on the Cisco IP Phone If you choose this option these settings are set back to their default values Cisco IP Phone 7960 7940 Procedure Step 1 Press settings Step 2 Use the Navigation button to select Network Configuration Step 3 Press the Select soft key Step 4 Scroll...

Страница 126: ...ep 5 Use the down volume key to select Yes Step 6 Press to save Updating Firmware Version You can only update the firmware version using the Cisco CallManager Administration application you cannot update the firmware from the Cisco IP Phones directly Before You Begin Read the Read Me files included with Cisco software updates These files provide important updated information about installing and c...

Страница 127: ...ns with P004 the device loads for each phone according to the read me file Step 5 Click Update Step 6 From Cisco CallManager Administration choose System CallManager Group Step 7 From the Cisco CallManager Group list choose the group you want to update Step 8 Click Reset Devices Resolving Startup Problems After installing a Cisco IP Phone into your network and adding it to Cisco CallManager the ph...

Страница 128: ...on Follow these suggestions to systematically eliminate these other causes Procedure Step 1 To verify that the network port is functional a Exchange the Ethernet cables with cables you know are functional b Disconnect a functioning Cisco IP Phone from another port and connect it to this network port to verify the port is active c Connect the Cisco IP Phone that will not start up to a different kno...

Страница 129: ... unable to start up properly Identifying Error Messages page 7 17 Registering the Phone with Cisco CallManager page 7 18 Checking Network Connectivity page 7 18 Verifying TFTP Server Settings page 7 18 Verifying IP Addressing and Routing page 7 19 Verifying DNS Settings page 7 19 Verifying Cisco CallManager Settings page 7 20 Cisco CallManager and TFTP Services Are Not Running page 7 20 Creating a...

Страница 130: ...21 for assistance Checking Network Connectivity If the network is down between the phone and the TFTP server or Cisco CallManager the phone cannot start up properly Ensure that the network is currently up and running Verifying TFTP Server Settings The Cisco IP Phone uses the TFTP server setting settings Network Configuration TFTP Server 1 to identify the Cisco CallManager server If this setting is...

Страница 131: ...s field must have a value If it does not check your IP routing and VLAN configuration See Troubleshooting Switch Port Problems on Cisco com http www cisco com warp customer 473 53 shtml IP address subnet mask or default router have no addresses If you have assigned a static IP address to the phone you must manually enter these settings Refer to the Configuring IP Settings section on page 5 14 If y...

Страница 132: ...nes might not be able to start up properly However in this case it is likely that you are experiencing a system wide failure Rather than being isolated to one phone that is experiencing problems in this situation many or all phones and other devices are not able to start up properly If the Cisco CallManager service is not running all devices on the network that rely on it to make phone calls will ...

Страница 133: ...nfiguration files for all the registered phones Step 4 Make a copy of a configuration file for a functional phone of the same type as the problematic phone For example if the phone experiencing problems is a Cisco IP Phone 7960 make a copy of a configuration file for another phone of this model Step 5 Rename this to match the name of the configuration file for the problematic phone Use the convent...

Страница 134: ...rk Outages page 7 22 Verifying DHCP Settings page 7 23 Checking Static IP Address Settings page 7 23 Verifying Voice VLAN Configuration page 7 23 Verifying that the Phones Have Not Been Intentionally Reset page 7 23 Eliminating DNS or Other Connectivity Errors page 7 24 Verifying Physical Connection Verify that the Ethernet connection to which the Cisco IP Phone is connected is up and running For ...

Страница 135: ...is denied forcing the phone to restart and request a new IP address from the DHCP server Checking Static IP Address Settings If the phone has been assigned a static IP address verify that you have entered the correct settings See the Configuring IP Settings section on page 5 14 Verifying Voice VLAN Configuration If the Cisco IP Phone appears to reset during heavy network usage for example followin...

Страница 136: ...p 2 Modify DHCP and IP settings a Disable DHCP See the Modifying DHCP Settings section on page 5 9 for details b Assign static IP values to the phone See the Configuring IP Settings section on page 5 14 for details Use the same default router setting used for other functioning Cisco IP Phones c Assign TFTP server See the Configuring TFTP Options section on page 5 21 for details Use the same TFTP s...

Страница 137: ...e 7 2 Cisco IP Phone Troubleshooting Summary Explanation Daisy chaining IP phones Do not connect an IP phone to another IP phone through the access port Each IP phone should directly connect to a switch port If you connect IP phones together in a line daisy chaining a problem with one phone can affect all subsequent phones in the line Also all phones on the line share bandwidth Poor quality when c...

Страница 138: ...nfiguration By default the network configuration options are locked to prevent users from making changes that could impact their network connectivity You must unlock the network configuration options before you can configure them See the Accessing the Network Configuration Settings section on page 5 2 for details Phone resetting The phone resets when it loses contact with the Cisco CallManager sof...

Страница 139: ...ble 7 3 Expansion Module Troubleshooting Problem Solution No display on the 7914 Expansion Module Verify that all of the cable connections are correct Verify that you have power to the Expansion Module s Lighted buttons on the first 7914 Expansion Module are all red Verify that the 7914 Expansion Module is defined in Cisco CallManager Lighted buttons on the second 7914 Expansion Module are all amb...

Страница 140: ...Chapter 7 Troubleshooting the Cisco IP Phone Resolving Known Issues 7 28 Cisco IP Phone Administration Guide for Cisco CallManager 3 2 Cisco IP Phones 7960 7940 7910 78 10453 04 ...

Страница 141: ...A 1 Cable Specifications page A 2 Network and Access Port Pinouts page A 2 Physical and Operating Environment Specifications Table A 1 includes the physical and operating environment specifications for the Cisco IP Phone Table A 1 Cisco IP Phone Specifications Specification Value or Range Operating temperature 0 to 40 C 32 to 104 F Operating relative humidity 10 to 95 non condensing Storage temper...

Страница 142: ...r equivalent Network and Access Port Pinouts Although both the network and access ports are used for network connectivity they serve different purposes and have different port pinouts Network Port Connector Table A 2 describes the network port connector pinouts Weight Cisco IP Phone 7960 7940 1 6 kg 3 5 lb Cisco IP Phone 7910 1 0 kg 2 2 lb Power 100 240 VAC 50 60 Hz 0 5 A when using the AC adapter...

Страница 143: ... describes the access port connector pinouts Table A 2 Network Port Connector Pinouts Pin Number Function 1 TD 2 TD 3 RD 4 48 Volts return1 1 When used to receive power from an inline power card in the Cisco Catalyst switch 5 48 Volts return1 6 RD 7 48 Volts source1 8 48 Volts source1 Table A 3 Access Port Connector Pinouts Pin Number Function 1 RD 2 RD 3 TD 4 Not Used 5 Not Used 6 TD 7 Not Used 8...

Страница 144: ...Appendix A Technical Specifications Network and Access Port Pinouts A 4 Cisco IP Phone Administration Guide for Cisco CallManager 3 2 Cisco IP Phones 7960 7940 7910 78 10453 04 ...

Страница 145: ...ame 5 18 IP address 5 14 subnet mask 5 17 TFTP server 5 21 attaching Expansion Module 4 5 audience for this document ix audio compression supported 1 1 auto registration using 2 11 B Bulk Administration Tool adding phones with 2 15 C call statistics for 6 2 Cisco CallManager adding phone to database of 2 10 interactions with 2 2 Cisco CallManager Administration application context sensitive help f...

Страница 146: ...res 1 2 Cisco IP Phone 7960 features 1 2 configuring LDAP directories 6 8 phone button templates 6 5 ports 5 25 startup network settings 3 10 user features 6 5 VLAN settings 5 20 conventions xvi D default gateway assigning 5 15 DHCP adding phones that use 2 12 disabling 5 11 enabling 5 10 releasing addresses 5 12 directory numbers assigning manually 2 12 displaying network statistics 6 8 DNS serve...

Страница 147: ...g Cisco CallManager configuration 3 2 network requirements 3 2 preparation for Expansion Module 4 2 preparing 2 10 procedure 3 4 safety warnings 3 3 IP address assigning 5 14 L LDAP directories using with Cisco IP Phone 6 8 local configuration erasing 6 13 N network connections access port 2 7 network port 2 6 networking protocol BootP 1 7 CDP 1 7 DHCP 1 8 IP 1 8 RTP 1 8 TFTP 1 9 UPD 1 9 networkin...

Страница 148: ... Cisco IP phone 6 12 S safety warnings for Expansion Module installation 4 3 for installation 3 3 services configuring for users 6 8 subscribing to 6 8 startup process accessing TFTP server 2 5 configuring VLAN 2 4 contacting Cisco CallManager 2 5 for Expansion Module 4 14 loading stored phone image 2 4 obtaining IP address 2 4 obtaining power 2 4 requesting configuration file 2 5 understanding 2 ...

Страница 149: ...ooting Cisco IP Phone 6 1 Expansion Module 6 27 U understanding interactions with Cisco CallManager 2 2 interactions with Cisco Catalyst switches 2 2 startup process 2 3 users adding to Cisco CallManager 6 5 V verifying firmware version 6 11 startup process 3 9 VLAN settings configuring 5 20 W wall mounting Cisco IP Phone 3 7 ...

Страница 150: ...Index IN 6 Cisco IP Phone Administration Guide for Cisco CallManager 3 2 Cisco IP Phones 7960 7940 7910 78 10453 04 ...

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