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Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

OL-24582-01

Chapter 7 Troubleshooting and Maintenance

Resolving Startup Problems

Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup
Process

When you connect a Cisco Unified IP Phone into the network port, the phone should go through its
normal startup process as described in

“Verifying the Phone Startup Process” section on page 3-9

. If the

phone does not go through the startup process, the cause may be faulty cables, bad connections, network
outages, lack of power, and so on. Or, the phone may not be functional.

To determine whether the phone is functional, follow these suggestions to systematically eliminate other
potential problems:

1.

Verify that the network port is functional:

–

Exchange the Ethernet cables with cables that you know are functional.

–

Disconnect a functioning Cisco Unified IP Phone from another port and connect it to this
network port to verify the port is active.

–

Connect the Cisco Unified IP Phone that will not start up to a different network port that is
known to be good.

–

Connect the Cisco Unified IP Phone that will not start up directly to the port on the switch,
eliminating the patch panel connection in the office.

2.

Verify that the phone is receiving power:

–

If you are using external power, verify that the electrical outlet is functional.

–

If you are using in-line power, use the external power supply instead.

–

If you are using the external power supply, switch with a unit that you know to be functional.

3.

If the phone still does not start up properly, perform a factory reset of the phone. For instructions,
see the

“Performing a Factory Reset” section on page 7-10

.

If after attempting these solutions, the phone still does not function, contact a Cisco technical support
representative for additional assistance.

Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified
Communications Manager

If the phone proceeds past the first stage of the startup process (all LED buttons on) but the phone is not
starting up properly. The phone cannot successfully start up unless it is connected to the Ethernet
network and it has registered with a Cisco Unified Communications Manager server.

These sections can assist you in determining the reason the phone is unable to start up properly:

•

Identifying Error Messages, page 7-3

•

Checking Network Connectivity, page 7-3

•

Verifying TFTP Server Settings, page 7-3

•

Verifying IP Addressing and Routing, page 7-3

•

Cisco CallManager and TFTP Services Are Not Running, page 7-3

•

Creating a New Configuration File, page 7-4

•

Checking Network Connectivity, page 7-3

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Содержание 6901 Standard

Страница 1: ...sman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 6 SCCP and SIP Text Part Number OL 24582 01 ...

Страница 2: ...ications at your own expense You can determine whether your equipment is causing interference by turning it off If the interference stops it was probably caused by the Cisco equipment or one of its peripheral devices If the equipment causes interference to radio or television reception try to correct the interference by using one or more of the following measures Turn the television or radio anten...

Страница 3: ...Security Features for Cisco Unified IP Phones 1 10 Overview of Supported Security Features 1 12 Understanding Security Profiles 1 14 Identifying Authenticated Encrypted and Protected Phone Calls 1 14 Establishing and Identifying Protected Calls 1 15 Call Security Interactions and Restrictions 1 15 Supporting 802 1X Authentication on Cisco Unified IP Phones 1 16 Overview 1 16 Required Network Compo...

Страница 4: ...isco Unified Communications Manager Database 2 7 Adding Phones with autoregistration 2 8 Adding Phones with autoregistration and TAPS 2 9 Adding Phones with Cisco Unified Communications Manager 2 10 Adding Phones Using the BAT Phone Template 2 10 Using Cisco Unified IP Phones with Different Protocols 2 11 Converting a New Phone from SCCP to SIP 2 11 Converting an In Use Phone from One Protocol to ...

Страница 5: ...ng Users Access to the User Options Web Pages 5 10 Adding a User to an End User Group 5 10 Associating a Phone to a User 5 11 Specifying Options that Appear on the User Options Web Pages 5 11 Enabling EnergyWise on the Cisco Unified IP Phone 6901 and 6911 5 12 Setting up UCR 2008 5 14 Configuring UCR 2008 in Phone 5 15 Configuring UCR 2008 in Common Phone Profile 5 15 Configuring UCR 2008 in Enter...

Страница 6: ... 7 6 Verifying DHCP Settings 7 6 Checking Static IP Address Settings 7 7 Verifying the Voice VLAN Configuration 7 7 Verifying that the Phones Have Not Been Intentionally Reset 7 7 Eliminating DNS or Other Connectivity Errors 7 7 Checking Power Connection 7 8 General Troubleshooting Tips 7 8 Resetting or Restoring the Cisco Unified IP Phone 7 10 Performing a Basic Reset 7 10 Performing a Factory Re...

Страница 7: ...ger D 2 Configuring the Phone D 3 Performing Final End User Configuration Steps D 6 A P P E N D I X E Installing the Wall Mount for the Cisco Unified IP Phone 6901 and 6911 E 1 Installing a Wall Mount for the Cisco Unified IP Phone 6901 E 1 Before You Begin E 2 Installing the Phone on Wall Mount Plate E 3 Installing a Wall Mount for the Cisco Unified IP Phone 6911 E 7 Before You Begin E 7 Installi...

Страница 8: ...Contents viii Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 6 SCCP and SIP OL 24582 01 ...

Страница 9: ...rly set up the Cisco Unified IP Phone on the network The tasks described are administration level tasks and are not intended for end users of the phones Many of the tasks involve configuring network settings and affect the phone s ability to function in the network Because of the close interaction between the Cisco Unified IP Phone and Cisco Unified Communications Manager many of the tasks in this...

Страница 10: ...ies configuring phone button and adding users to Cisco Unified Communications Manager Chapter 6 Monitoring the Cisco Unified IP Phone Remotely Describes the information that you can obtain from the phone s web page to remotely monitor the operation of a phone and to assist with troubleshooting Chapter 7 Troubleshooting and Maintenance Provides tips for troubleshooting the Cisco Unified IP Phone Ap...

Страница 11: ...on RSS feed and set content to be delivered directly to your desktop using a reader application The RSS feeds are a free service and Cisco currently supports RSS Version 2 0 Cisco Product Security Overview This product contains cryptographic features and is subject to United States and local country laws governing import export transfer and use Delivery of Cisco cryptographic products does not imp...

Страница 12: ...onquoted set of characters Do not use quotation marks around the string or the string will include the quotation marks screen font Terminal sessions and information the system displays are in screen font boldface screen font Information you must enter is in boldface screen font italic screen font Arguments for which you supply values are in italic screen font The symbol represents the key labeled ...

Страница 13: ...transfer conference speed dial call forward and more A Cisco Unified IP Phone like other network devices must be configured and managed These phones encode G 711a G 711µ G 729a and iLBC codecs and decode G 711a G 711µ G 729 G 729ab and iLBC codecs These phones encode and decode the codecs in similar manner This chapter includes the following topics Understanding the Cisco Unified IP Phone 6901 and...

Страница 14: ...nding the Cisco Unified IP Phone 6901 and 6911 Figure 1 1 shows the main components of the Cisco Unified IP Phone 6901 Figure 1 1 Cisco Unified IP Phone 6901 Table 1 1 describes the buttons on the Cisco Unified IP Phone 6901 Table 1 1 Features on the Cisco Unified IP Phone 6901 195793 7 6 2 1 3 4 5 1 Hookswitch Activates the features hookflash on your phone 2 Hold button Places an active call on h...

Страница 15: ...n two calls on the line The LED associated with the line button lights up to reflect the line status The line button illuminates to indicate status Green steady Active call Green flashing Held call Amber flashing Incoming call Amber steady Call Forward All activated Red steady Remote line in use shared line Red flashing Remote line on hold 5 Volume button Controls the handset and the ringer volume...

Страница 16: ...11 Figure 1 2 Cisco Unified IP Phone 6911 Table 1 2 describes the buttons on the Cisco Unified IP Phone 6911 Table 1 2 Features on the Cisco Unified IP Phone 6911 195778 1 2 10 14 11 12 9 3 4 5 6 7 8 13 1 Handset light strip Lights up to indicate a ringing call flashing red or a new voice message steady red 2 Phone Template A paper strip where you can enter names and contact numbers 3 Transfer but...

Страница 17: ...to dial phone numbers and and choose menu items by entering the item number 9 Mute button Toggles the microphone on or off When the microphone is muted the button is lit red 10 Volume button Controls the handset and speakerphone volume off hook and the ringer volume on hook 11 Messages button Auto dials your voice messaging service varies by service 12 Redial Dials the last dialed number 13 Featur...

Страница 18: ...at runs on all Cisco manufactured equipment Using CDP a device advertises its existence to other devices and receives information about other devices in the network The Cisco Unified IP Phone uses CDP to communicate information such as auxiliary VLAN ID per port power management details and Quality of Service QoS configuration information with the Cisco Catalyst switch Dynamic Host Configuration P...

Страница 19: ... using the Cisco Unified IP Phone with Dynamic Host Configuration Protocol DHCP If you are not using DHCP you must manually assign these properties to each phone locally The Cisco Unified IP Phones support IPv6 address For more information see Internet Protocol Version 6 IPv6 in the Cisco Unified Communications Manager Features and Services Guide Link Layer Discovery Protocol LLDP Cisco Unified IP...

Страница 20: ...allows communications between call control servers and endpoint clients such as IP Phones SCCP is proprietary to Cisco Systems Cisco Unified IP Phone 6901 and 6911 use SCCP version 20 for call control Transmission Control Protocol TCP TCP is a connection oriented transport protocol Cisco Unified IP Phones use TCP to connect to Cisco Unified Communications Manager Transport Layer Security TLS TLS i...

Страница 21: ...elephony Features Available for the Cisco Unified IP Phone section on page 5 1 As with other network devices you must configure Cisco Unified IP Phones to prepare them to access Cisco Unified Communications Manager and the rest of the IP network By using DHCP you have fewer settings to configure on a phone but if your network requires it you can manually configure an IP address TFTP server subnet ...

Страница 22: ... your network or company To ensure that you distribute the most current feature and procedural information familiarize yourself with Cisco Unified IP Phone documentation on the Cisco Unified IP Phone web site http www cisco com en US products ps10326 tsd_products_support_series_home html From this site you can view various user documentation In addition to providing documentation it is important t...

Страница 23: ...pported by the Cisco Unified IP Phone 6901 and 6911 For more information about these features and about Cisco Unified Communications Manager and Cisco Unified IP Phone security refer to the Cisco Unified Communications Manager Security Guide Identifying phone calls for which security is implemented See the Identifying Authenticated Encrypted and Protected Phone Calls section on page 1 14 TLS conne...

Страница 24: ...ional security you can specify in Cisco Unified Communications Manager Administration that a certificate be installed by using the Certificate Authority Proxy Function CAPF See the Configuring Security on the Cisco Unified IP Phone section on page 3 10 for more information Device authentication Occurs between the Cisco Unified Communications Manager server and the phone when each entity accepts th...

Страница 25: ...ne for key generation and certificate installation The CAPF can be configured to request certificates from customer specified certificate authorities on behalf of the phone or it can be configured to generate certificates locally Security profiles Defines whether the phone is nonsecure authenticated encrypted or protected See the Understanding Security Profiles section on page 1 14 for more inform...

Страница 26: ... Communications Manager In an encrypted call all devices participating in the establishment of the call are trusted devices and authenticated by Cisco Unified Communications Manager In addition call signaling and media streams are encrypted An encrypted call offers a high level of security providing integrity and privacy to the call If the call is routed through non IP call legs for example PSTN t...

Страница 27: ...d for conversations between two phones Some features such as conference calling and shared lines are not available when protected calling is configured Call Security Interactions and Restrictions Cisco Unified Communications Manager checks the phone security status when conferences are established and changes the security indication for the conference or blocks the completion of the call to mainta...

Страница 28: ...AN switch and the IP Phone is maintained To avoid compromising network integrity the IP Phone sends an EAPOL Logoff message to the switch on behalf of the downstream PC which triggers the LAN switch to clear the authentication entry for the downstream PC The Cisco Unified IP Phones also contain an 802 1X supplicant in addition to the EAPOL pass through mechanism This supplicant allows network admi...

Страница 29: ...recommends that only a single device should be authenticated to a specific switch port However some switches including Cisco Catalyst switches support multi domain authentication The switch configuration determines whether you can connect a PC to the phone s PC port Note Only Cisco Unified IP Phone 6911 has PC ports Enabled If you are using a switch that supports multi domain authentication you ca...

Страница 30: ... Communications Manager To add phones to the Cisco Unified Communications Manager database you can use Autoregistration Not supported if Cisco Unified Communications Manager is operating in mixed mode Cisco Unified Communications Manager Bulk Administration Tool BAT BAT and the Tool for Auto Registered Phones Support TAPS For more information about these choices see the Adding Phones to the Cisco ...

Страница 31: ...chapter in the Cisco Communications Manager Administration Guide 3 Add and configure the phone by completing the required fields in the Phone Configuration window Required fields are indicated by an asterisk next to the field name for example MAC address and device pool The device with its default settings gets added to the Cisco Unified Communications Manager database For more information go to t...

Страница 32: ...ration Guide 6 Associate a user to a user group Assigns users a common list of roles and permissions that apply to all users in a user group Administrators can manage user groups roles and permissions to control the level of access and therefore the level of security for system users Note For end users to access Cisco Unified CM User Options you must add users to the standard Cisco CCM End Users g...

Страница 33: ...e DHCP service If you used autoregistration you need to update the specific configuration information for the phone such as associating the phone with a user changing the button table or directory number Checklist for Installing the Cisco Unified IP Phone 6901 and 6911 Table 1 9 provides an overview and checklist of installation tasks for the Cisco Unified IP Phone 6901 and 6911 The list presents ...

Страница 34: ... the phone you can set up an IP address for the phone by either using DHCP or manually entering an IP address Using DHCP Verify that DHCP is enabled with the IVR You can set an alternate TFTP by entering the IP address for the TFTP when prompted by the IVR Note Consult with the network administrator to determine whether you need to assign an alternative TFTP server instead of using the TFTP server...

Страница 35: ...Chapter 1 An Overview of the Cisco Unified IP Phone Terminology Differences Cisco Unified Communications Manager System Guide Table 1 10 Terminology Differences User Guide Administration and System Guides Auto Barge cBarge Message Indicators Message Waiting Indicator MWI or Message Waiting Lamp Voicemail System Voice Messaging System ...

Страница 36: ...4 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 6 SCCP and SIP OL 24582 01 Chapter 1 An Overview of the Cisco Unified IP Phone Terminology Differences ...

Страница 37: ...other key components of the Voice over IP VoIP network It includes the following topics Understanding Interactions with Other Cisco Unified IP Telephony Products page 2 1 Providing Power to the Cisco Unified IP Phone page 2 3 Understanding Phone Configuration Files page 2 5 Understanding the Phone Startup Process page 2 6 Adding Phones to the Cisco Unified Communications Manager Database page 2 7 ...

Страница 38: ...cations Manager to work with the IP devices described in this chapter go to the Cisco Unified IP Phone Configuration chapter in the Cisco Communications Manager Administration Guide For an overview of security functionality for the Cisco Unified IP Phone see the Understanding Security Features for Cisco Unified IP Phones section on page 1 10 Note If the Cisco Unified IP Phone model that you want t...

Страница 39: ...r each phone For more information refer to the documentation included with a Cisco switch You can also access switch information at this URL http cisco com en US products hw switches index html Related Topics Understanding the Phone Startup Process page 2 6 Configuring Settings on the Cisco Unified IP Phone page 4 1 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communic...

Страница 40: ...BE 3 power supply External power Provided through the Cisco Unified IP Phone Power Injector The Cisco Unified IP Phone Power Injector may be used with any Cisco Unified IP Phone Functioning as a midspan device the injector delivers inline power to the attached phone The Cisco Unified IP Phone Power Injector is connected between a switch port and the IP Phone and supports a maximum cable length of ...

Страница 41: ...rtificate for Cisco Unified Communications Manager the phone establishes a TLS connection to Cisco Unified Communications Manager Otherwise the phone establishes a TCP connection Note If the device security mode in the configuration file is set to Authenticated or Encrypted but the phone has not received a CTL file the phone tries four times to obtain a CTL file so it can register securely If you ...

Страница 42: ...es the TFTP server generates these SIP configuration files SIP IP Phone For unsigned and unencrypted files SEP mac cnf xml For signed files SEP mac cnf xml sgn For signed and encrypted files SEP mac cnf xml enc sgn Dial Plan dialplan xml The filenames are derived from the MAC address and description fields in the Phone Configuration window of Cisco Unified Communications Manager The MAC address un...

Страница 43: ...ssign an alternative TFTP server to use instead of the one assigned by DHCP Configuring Settings on the Cisco Unified IP Phone page 4 1 Resolving Startup Problems page 7 1 5 Requesting the Configuration File The TFTP server has configuration files which define parameters for connecting to Cisco Unified Communications Manager and other information for the phone Adding Phones to the Cisco Unified Co...

Страница 44: ...r assigns the next available sequential directory number to the phone Quickly enter phones into the Cisco Unified Communications Manager database and modify any settings such as the directory numbers from Cisco Unified Communications Manager Move auto registered phones to new locations and assign them to different device pools without affecting their directory numbers Note Cisco recommends you use...

Страница 45: ...Bulk Administration Tool BAT to update a batch of phones that were already added to the Cisco Unified Communications Manager database with dummy MAC addresses Use TAPS to update MAC addresses and download pre defined configurations for phones Note Cisco recommends you use autoregistration and TAPS to add less than 100 phones to your network To add more than 100 phones to your network use the Bulk ...

Страница 46: ... Adding Phones Using the BAT Phone Template page 2 10 Adding Phones Using the BAT Phone Template The Cisco Unified Communications Manager Bulk Administration Tool BAT enables you to perform batch operations including registration on multiple phones To access BAT choose Bulk Administration in Cisco Unified Communications Manager Administration To add phones by using BAT only not in conjunction with...

Страница 47: ... the Auto Registration Phone Protocol parameter in Cisco Unified Communications Manager to SIP To provision the phone using the Bulk Administration Tool BAT choose the appropriate phone model and choose SIP from the BAT Refer to Cisco Unified Communications Manager Bulk Administration Guide for detailed information about using the BAT To provision the phone manually make the appropriate changes fo...

Страница 48: ...SCCP and SIP Environment To deploy Cisco Unified IP Phones in an environment that includes SCCP and SIP and in which the Cisco Unified Communications Manager autoregistration parameter is SCCP perform these general steps Procedure Step 1 Set the Cisco Unified Communications Manager auto_registration_protocol parameter to SCCP Step 2 From Cisco Unified Communications Manager choose System Enterpris...

Страница 49: ...configure the phone in your network Then you can install the phone and verify its functionality For more information see Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Before You Begin Before installing the Cisco Unified IP Phone review the requirements in these sections Network Requirements page 3 1 Cisco Unified Communications Manager Configuration page 3 2 Network Req...

Страница 50: ... Phones See Telephony Features Available for the Cisco Unified IP Phone section on page 5 1 for details In Cisco Unified Communications Manager Administration you can add users to the database add users to user groups and associate users to specific phones In this way users gain access their Cisco Unified CM User Option page to configure items such as call forwarding speed dialing and voice messag...

Страница 51: ...rt on the back of the phone Speakerphone Cisco Unified IP Phone 6911 Only By default the speakerphone is enabled on the Cisco Unified IP Phone You can disable the speakerphone by using Cisco Unified Communications Manager Step 1 Select Device Phone Step 2 Select the phone you want to modify Step 3 In the Phone Configuration window for the phone check the Disable Speakerphone check box Installing t...

Страница 52: ...ps connections but you must use Category 5 5e for 100 Mbps connections See the Network and Access Ports section on page 3 2 for guidelines 4 Cisco Unified IP Phone 6911 only Connect a straight through Ethernet cable from another network device such as a desktop computer to the access port labeled Computer Optional You can connect another network device later if you do not connect one now You can u...

Страница 53: ... 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Figure 3 1 Cisco Unified IP Phone 6901 Cable Connections 4 5 6 1 2 3 195792 1 Slot for Ethernet cable 4 Network port 10 100 SW connection IEEE 802 3af power enabled 2 Handset connection 5 DC adaptor port DC48V 3 Slot for handset cable 6 Slot for DC adaptor cable ...

Страница 54: ... Phone Figure 3 2 Cisco Unified IP Phone 6911 Cable Connections Related Topics Footstand page 3 7 Verifying the Phone Startup Process page 3 9 Configuring Startup Network Settings page 3 9 1 DC adaptor port DC48V 4 Network port 10 100 SW connection IEEE 802 3af power enabled 2 AC to DC power supply optional 5 Access port 10 100 PC connection 3 AC power wall plug optional 6 Handset connection 19578...

Страница 55: ...and When the footstand is unfolded it gives the phone an elevated viewing angle Figure 3 3 illustrates the footstand on the Cisco Unified IP Phone 6901 Figure 3 3 Cisco Unified IP Phone 6901 Figure 3 4 illustrates attaching the footstand on the Cisco Unified IP Phone 6911 Figure 3 4 Cisco Unified IP Phone 6911 277349 1 Insert the connectors into the lower slots 2 Lift the footstand until the conne...

Страница 56: ...tions Manager 8 6 SCCP and SIP OL 24582 01 Chapter 3 Setting Up the Cisco Unified IP Phone Footstand Higher Viewing Angle Connect the footstand to the lower slots for a higher viewing angle Lower Viewing Angle Connect the footstand to the upper slots for a higher viewing angle 277346 277347 ...

Страница 57: ...Phone 6901 and 6911 or Appendix F Cisco Unified IP Phone Non Lockable Wall Mount Note Wall mount kits are not included with the phone and must be ordered separately Verifying the Phone Startup Process The message indicator MWI LEDs on the handset and the Mute button LEDs light during boot up Upon successful completion of the boot up process the LEDs turn off and the phone is ready for calls If the...

Страница 58: ...e Understanding Security Features for Cisco Unified IP Phones section on page 1 10 and Cisco Unified Communications Manager Security Guide You can initiate the installation of a locally significant certificate LSC from the Security Configuration menu on the phone This menu also lets you update or remove an LSC Before You Begin Make sure that the appropriate Cisco Unified Communications Manager and...

Страница 59: ...tion you must configure the network setting on the phone You can review the phone s configuration settings by using the phone s IVR When the phone is connected to a network with a DHCP server you can use the DHCP server to configure the network settings You can also manually configure the phone by accessing the IVR Phone Settings Options Table 4 1 describes the Phone Settings Options that can be c...

Страница 60: ...fied CM Administration web page Subnet Mask Subnet mask used by the phone Default Router 1 Default router used by the phone Default Router 1 TFTP Server Primary Trivial File Transfer Protocol TFTP server used by the phone If you are not using DHCP in your network or you want to change this server you must assign the TFTP Server 802 1 xSecurity Indicates whether the phone has 802 1x security enable...

Страница 61: ...Cisco Unified IP Phone 6911 you can toggle the speaker button and press the and 0 buttons simultaneously The IVR prompts for a password Note The Cisco Unified IP Phone 6901 and 6911 supports alpha numeric characters A F and colon in Ipv6 settings Step 2 Enter the PIN by pressing the number keypad followed by button You are at the IVR main configuration menu Step 3 Follow the voice prompts on the I...

Страница 62: ...the current IP address press Note To enter the dot that separates each octet in the IP address press 2 IVR announces the subnet mask To change the subnet mask use the keypad to enter a new IP address followed by the To retain the current subnet mask press 3 IVR announces the default gateway To change the default gateway use the keypad to enter a new IP address followed by the To retain the current...

Страница 63: ...sk use the keypad to enter a new IPv6 address followed by the To retain the current subnet mask press 3 IVR announces the default gateway To change the default gateway use the keypad to enter a new IPv6 address followed by the To retain the current default gateway press Review or Set Ipv6 TFTP Server 6 IVR announces the current Ipv6 TFTP setting To change the IPv6 TFTP server use the keypad to ent...

Страница 64: ... IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 6 SCCP and SIP OL 24582 01 Chapter 4 Configuring Settings on the Cisco Unified IP Phone Accessing the Phone Configuration Settings ...

Страница 65: ... a Website For information about setting up phones in non English environments see Appendix C Technical Specifications This chapter includes following topics Telephony Features Available for the Cisco Unified IP Phone page 5 1 Adding Users to Cisco Unified Communications Manager page 5 9 Managing the User Options Web Pages page 5 9 Telephony Features Available for the Cisco Unified IP Phone After ...

Страница 66: ... Agent Greeting calls To enable Agent Greeting in the Cisco Unified CM Administration application choose Device Phone and locate the IP Phone that you want to configure Scroll to the Device Information Layout pane and set the Built In Bridge field to On or Default If Built In Bridge is set to Default choose System Service Parameter and select the appropriate Server and Service Scroll to the Cluste...

Страница 67: ...tion application choose Device Phone select the appropriate IP phones and scroll to the Product Specific Configuration Layout pane To configure the setting on multiple phones simultaneously enable Automatic Port Synchronization in either the Enterprise Phone Configuration System Enterprise Phone Configuration or the Common Phone Profile Configuration Device Device Settings Common Phone Profile Blo...

Страница 68: ...l Waiting Indicates and allows users to answer an incoming call that rings while on another call The phone sounds the call waiting tone single beep and the line button flashes amber For more information refer to Cisco Unified Communications Manager System Guide Understanding Directory Numbers chapter cBarge Allows a user to join a non private call on a shared phone line cBarge adds a user to a cal...

Страница 69: ...TI Route Point Configuration chapter in the Cisco Unified Communications Manager Administration Guide EnergyWise Enables an IP Phone to sleep power down and wake power up at predetermined times to promote energy savings For more information see Enabling EnergyWise on the Cisco Unified IP Phone 6901 and 6911 page 5 12 Forced Authorization Codes FAC Controls the types of calls that certain users can...

Страница 70: ...re information refer to Cisco Unified Communications Manager Administration Guide Message Waiting Configuration chapter Cisco Unified Communications Manager System Guide Voice Mail Connectivity to Cisco Unified Communications Manager chapter Multilevel Precedence and Preemption MLPP SCCP phones only Provides a method of prioritizing calls within your phone system Use this feature when users work i...

Страница 71: ...configure the remote configuration in either Enterprise Phone Configuration System Enterprise Phone Configuration or Common Phone Profile Configuration Device Device Settings Common Phone Profile Switch Port Remote Configuration or PC Port Remote Configuration Shared Line Allows a user to have multiple phones that share the same phone number or allows a user to share a phone number with a coworker...

Страница 72: ...figuration window settings 2 Common Phone Profile window settings Time of Day Routing Restricts access to specified telephony features by time period For more information refer to Cisco Unified Communications Manager Administration Guide Time Period Configuration chapter Cisco Unified Communications Manager System Guide Time of Day Routing chapter Time Zone Update Updates the Cisco Unified IP Phon...

Страница 73: ...m LDAP LDAP System from Cisco Unified Communications Manager Note After Enable Synchronization from the LDAP Server is enabled you cannot add additional users from Cisco Unified Communications Manager Administration For more information on LDAP go to the Understanding the Directory chapter in the Cisco Unified Communications Manager System Guide To add a user and phone at the same time choose User...

Страница 74: ...ormation refer to Cisco Unified Communications Manager Administration Guide User Group Configuration chapter Cisco Unified Communications Manager Administration Guide End User Configuration chapter Adding a User to an End User Group To add the user to the standard Cisco Unified Communications Manager end user group follow these steps Procedure Step 1 From Cisco Unified Communications Manager choos...

Страница 75: ...Click Save Selected Changes to associate the device with the end user Step 8 From Related Links drop down list in the upper right corner of the window select Back to User and click Go The End User Configuration window displays and the associated devices that you chose display in the Controlled Devices pane Step 9 Click Save Selected Changes Specifying Options that Appear on the User Options Web Pa...

Страница 76: ... configure the phone to sleep power down and wake power up if your system includes an EnergyWise controller for example a Cisco Switch with the EnergyWise feature enabled You configure settings in Cisco Unified Communications Manager to enable EnergyWise and configure sleep and wake times These parameters are closely tied to the phone display configuration parameters When EnergyWise is enabled and...

Страница 77: ...your responsibility and iii you will fully inform users of the effects of the mode on calls calling and otherwise Note To disable Power Save Plus you must uncheck the Allow EnergyWise Overrides check box Leaving the Allow EnergyWise Overrides checked with no days selected in the Enable Power Save Plus field does not disable Power Save Plus Phone On Time Determines when the phone automatically turn...

Страница 78: ...e domain that the phone is in The maximum length is 127 EnergyWise Secret The security secret password that is used to communicate with the endpoints in the EnergyWise domain The maximum length is 127 Allow EnergyWise Overrides This check box determines whether you will allow the EnergyWise domain controller policy to send power level updates to the phones The following conditions apply 1 The sett...

Страница 79: ...Profile Configuring UCR 2008 in Common Phone Profile page 5 15 System Enterprise Phone Configuration Configuring UCR 2008 in Enterprise Phone Configuration page 5 16 SSH Access Device Phone Configuring UCR 2008 in Phone page 5 15 Device Device Settings Common Phone Profile Configuring UCR 2008 in Common Phone Profile page 5 15 Web Access Device Phone Configuring UCR 2008 in Phone page 5 15 80 bit ...

Страница 80: ...uring UCR 2008 in Enterprise Phone Configuration Use this procedure to set the following UCR 2008 parameters FIPS Mode 80 bit SRTCP Step 1 Choose Device Device Settings Common Phone Profile Step 2 Set the FIPS Mode parameter to Enabled Step 3 Set the 80 bit SRTCP parameter to Enabled Step 4 Click Save Configuring UCR 2008 in Common Device Configuration Use this procedure to set the following UCR 2...

Страница 81: ... a phone and to assist with troubleshooting For more information about troubleshooting the Cisco Unified IP Phone Chapter 7 Troubleshooting and Maintenance This chapter includes these topics Accessing the Web Page for a Phone page 6 1 Disabling and Enabling Web Page Access page 6 2 Device Information page 6 3 Network Setup page 6 4 Network Statistics page 6 7 Device Logs page 6 9 Streaming Statist...

Страница 82: ...e information about network traffic Ethernet Information Displays information about Ethernet traffic For more information see the Network Statistics section on page 6 7 Network Port Displays information about network traffic to and from the network port on the phone For more information see the Network Statistics section on page 6 7 Device Logs Includes the following hyperlinks which provide infor...

Страница 83: ... the Web Page for a Phone section on page 6 1 and then click the Device Information hyperlink Table 6 1 Device Information Area Items Item Description MAC Address Media Access Control MAC address of the phone Host Name Unique fixed name that is automatically assigned to the phone based on its MAC address Phone DN Directory number assigned to the phone App Load ID Identifier of the firmware running...

Страница 84: ...gs Date Date obtained from the Date Time Group in Cisco Unified Communications Manager to which the phone belongs Table 6 1 Device Information Area Items continued Item Description Table 6 2 Network Configuration Area Items Item Description DHCP Server IP address of the Dynamic Host Configuration Protocol DHCP server from which the phone obtains its IP address MAC Address Media Access Control MAC ...

Страница 85: ... servers become unreachable The SRST Cisco Unified Communications Manager always appears last in the list of servers even if it is active You configure the SRST router address in the Device Pool section in Cisco Unified Communications Manager Configuration window DHCP Enabled Indicates whether the phone uses DHCP DHCP Address Released Indicates the setting of the DHCP Address Released option on th...

Страница 86: ...PC Port Disabled Cisco Unified IP Phone 6911 only Indicates whether the PC port on the phone is enabled or disabled Speaker Enabled Cisco Unified IP Phone 6911 only Indicates whether the speakerphone is enabled on the phone GARP Enabled Indicates whether the phone learns MAC addresses from Gratuitous ARP GARP responses Video Capability Enabled Cisco Unified IP Phone 6911 only Indicates whether the...

Страница 87: ...er a warning is presented indicating that CDP should be disabled on the switch port only if the phone is connected to a non Cisco switch The current PC and switch port CDP values are shown on the Settings menu SSH Access Enabled Indicates whether the phone accepts or blocks the SSH connections EnergyWise Level Indicates the EnergyWise Level EnergyWise Domain The EnergyWise domain that the phone is...

Страница 88: ...4 Network Items on the Cisco Unified IP Phone 6901 Item Description Tx Frames Total number of packets transmitted by the phone Tx broadcast Total number of broadcast packets transmitted by the phone Tx unicast Total number of unicast packets transmitted by the phone Rx Frames Total number of packets received by the phone Rx broadcast Total number of broadcast packets received by the phone Rx unica...

Страница 89: ...ng Table 6 5 describes the status messages This table also includes possible explanations and actions to troubleshoot errors Table 6 5 Status Messages on the Cisco Unified IP Phone 6900 Series Phones Message Description Possible Explanation and Action CFG file not found The name based and default configura tion file was not found on the TFTP Server The configuration file for a phone is created whe...

Страница 90: ...t names Duplicate IP Another device is using the IP address assigned to the phone If the phone has a static IP address verify that you have not assigned a duplicate IP address If you are using DHCP check the DHCP server configuration Error update locale One or more localization files could not be found in the TFTPPath directory or were not valid The locale was not changed From Cisco Unified Operat...

Страница 91: ...not provided a DNS server Check the DHCP server configuration TFTP access error TFTP server is pointing to a directory that does not exist If you are using DHCP verify that the DHCP server is pointing to the correct TFTP server If you are using static IP addresses check the TFTP server configuration TFTP error The phone does not recognize an error code provided by the TFTP server Contact the Cisco...

Страница 92: ...02 1X is not configured on the switch Version error The name of the phone load file is incor rect Make sure that the phone load file has the correct name XmlDefault cnf xml or cnf xml corresponding to the phone device name Name of the configuration file None This is an informational message indicating the name of the configuration file for the phone Table 6 5 Status Messages on the Cisco Unified I...

Страница 93: ...tarting receiving data on this connection Includes packets received from different sources if this is a multicast call The value displays as 0 if the connection was set to send only mode Rcvr Octets Total number of payload octets received in RTP data packets by the device since starting reception on the connection Includes packets received from different sources if this is a multicast call The val...

Страница 94: ... Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 6 SCCP and SIP OL 24582 01 Chapter 6 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics ...

Страница 95: ...oring the Cisco Unified IP Phone page 7 10 Monitoring the Voice Quality of Calls page 7 11 Using Voice Quality Metrics page 7 11 Where to Go for More Troubleshooting Information page 7 13 Cleaning the Cisco Unified IP Phone page 7 13 Resolving Startup Problems After installing a Cisco Unified IP Phone into your network and adding it to Cisco Unified Communications Manager the phone should start up...

Страница 96: ... eliminating the patch panel connection in the office 2 Verify that the phone is receiving power If you are using external power verify that the electrical outlet is functional If you are using in line power use the external power supply instead If you are using the external power supply switch with a unit that you know to be functional 3 If the phone still does not start up properly perform a fac...

Страница 97: ... server Check the IP address configured in Option 150 or Option 66 You can also enable the phone to use an alternate TFTP server Such a setting is particularly useful if the phone was recently moved from one location to another See the Configuring Settings on the Cisco Unified IP Phone section on page 4 1 for instructions Verifying IP Addressing and Routing You should verify the IP addressing and ...

Страница 98: ...vice choose Tools Service Activation Creating a New Configuration File If you continue to have problems with a particular phone that other suggestions in this chapter do not resolve the configuration file may be corrupted To create a new configuration file follow these steps Procedure Step 1 From Cisco Unified Communications Manager choose Device Phone Find to locate the phone experiencing problem...

Страница 99: ...out determining a MAC address see the Using Cisco Unified IP Phones with Different Protocols section on page 2 11 If the phone is already in the Cisco Unified Communications Manager database its configuration file may be damaged See the Creating a New Configuration File section on page 7 4 for assistance For more information on licensing go to the Licenses for Phones section in the Cisco Unified C...

Страница 100: ... Connection Verify that the Ethernet connection to which the Cisco Unified IP Phone is connected is up For example check whether the particular port or switch to which the phone is connected is down and that the switch is not rebooting Also make sure that there are no cable breaks Identifying Intermittent Network Outages Intermittent network outages affect data and voice traffic differently Your n...

Страница 101: ...co Unified IP Phone received a command from Cisco Unified Communications Manager to reset by pressing the Applications button on the phone and choosing Administrator Settings Status Network Statistics If the phone was recently reset one of these messages appears Reset Reset Phone closed due to receiving a Reset Reset from Cisco Unified Communications Manager Administration Reset Restart Phone clos...

Страница 102: ... Cisco Unified IP Phone Cisco does not support connecting an IP Phone to another IP Phone through the PC port Each IP Phone should directly connect to a switch port If phones are connected together in a line by using the PC port the phones will not work Poor quality when calling digital cell phones using the G 729 protocol In Cisco Unified Communications Manager you can configure the network to us...

Страница 103: ...in a conversation between this Cisco Unified IP phone and the other device The values of these statistics should match Gaps in voice calls Check the AvgJtr and the MaxJtr statistics A large variance between these statistics might indicate a problem with jitter on the network or periodic high rates of network activity Loopback condition A loopback condition can occur when the following conditions a...

Страница 104: ...lue User configuration settings Reset to default values Network configuration settings Reset to default values Call histories Erased Locale information Reset to default values Phone application Erased phone recovers by using the image in the inactive partition of flash memory to boot up Before you perform a factory reset ensure that the following conditions are met The phone must be on a DHCP enab...

Страница 105: ...udes weighting factors such as codec type and frame size MOS LQK scores are produced by a Cisco proprietary algorithm the Cisco Voice Transmission Quality CVTQ index Depending on the MOS LQK version number these scores may comply with the International Telecommunications Union ITU standard P 564 This standard defines evaluation methods and performance accuracy targets that predict listening qualit...

Страница 106: ... and narrowband calls A conceal ratio of zero indicates that the IP network is delivering frames and packets on time with no loss Troubleshooting Tips When you observe significant and persistent changes to metrics use Table 7 3 for general troubleshooting information Table 7 3 Changes to Voice Quality Metrics Metric Change Condition Conceal Ratio and Conceal Seconds increase significantly Network ...

Страница 107: ...s http www cisco com en US products hw phones ps379 tsd_products_support_troubleshoot_and_ alerts html Cisco Products and Services Technical Support and Documentation http www cisco com en US products ps10326 tsd_products_support_series_home html Cleaning the Cisco Unified IP Phone To clean your Cisco Unified IP Phone use only a dry soft cloth to gently wipe the phone Do not apply liquids or powde...

Страница 108: ... Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 6 SCCP and SIP OL 24582 01 Chapter 7 Troubleshooting and Maintenance Cleaning the Cisco Unified IP Phone ...

Страница 109: ...e A 2 How Users Access a Voice Messaging System page A 2 How Users Obtain Support for the Cisco Unified IP Phone To successfully use some of the features on the Cisco Unified IP Phone including speed dial and voice message system options users must receive information from you or from your network team or be able to contact you for assistance Make sure to provide end users with the names of people...

Страница 110: ...s Manager see the Adding Users to Cisco Unified Communications Manager section on page 5 9 A brief description of what a web based graphical user interface application is and how to access it with a web browser An overview of the tasks that users can accomplish by using the web page For information using the User Options web pages refer to Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco ...

Страница 111: ...e using Cisco Unified IP Phones in a locale other than English United States you must install the locale specific version of the Cisco Unified Communications Manager Locale Installer on every Cisco Unified Communications Manager server in the cluster Installing the locale installer ensures that you have the latest translated text user and network locales and country specific phone tones available ...

Страница 112: ... Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 6 SCCP and SIP OL 24582 01 Appendix B Supporting International Users Installing the Cisco Unified Communications Manager Locale Installer ...

Страница 113: ...for the Cisco Unified IP Phone 6901 Table C 1 Physical and Operating Environment Specifications for the Cisco Unified IP Phone 6901 Specification Value or Range Operating temperature 23 to 113 F 5 to 45 C Operating relative humidity 10 to 90 non condensing Storage temperature 13 to 158 F 25 to 70 C Height 8 1 in 20 5 cm Width 3 7 in 9 4 cm Depth 2 12 in 5 4 cm With footstand closed 3 42 in 8 7 cm ...

Страница 114: ...ach Cisco Unified IP Phone and the switch is 100 meters 330 feet Table C 1 Physical and Operating Environment Specifications for the Cisco Unified IP Phone 6901 continued Specification Value or Range Table C 2 Physical and Operating Environment Specifications for the Cisco Unified IP Phone 6911 Specification Value or Range Operating temperature 23 to 113 F 5 to 45 C Operating relative humidity 10 ...

Страница 115: ... Cisco Unified IP Phone Cisco Unified IP Phone 6911 only Network Port Connector Table C 3 describes the network port connector pinouts Access Port Connector Table C 4 describes the access port connector pinouts Table C 3 Network Port Connector Pinouts Pin Number Function 1 BI_DA 2 BI_DA 3 BI_DB 4 BI_DC 5 BI_DC 6 BI_DB 7 BI_DD 8 BI_DD Note BI stands for bi directional while DA DB DC and DD stand fo...

Страница 116: ...C 4 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 6 SCCP and SIP OL 24582 01 Appendix C Technical Specifications Network and Access Port Pinouts ...

Страница 117: ... the system These procedures are designed to be used on a mature Cisco Unified Communications Manager system where calling search spaces partitions and other complicated configuration have already been done and are in place for existing users This section contains these topics Example User Information for These Procedures page D 1 Adding a User to Cisco Unified Communications Manager page D 2 Conf...

Страница 118: ...e adding this same user and the user s phone by following these steps Procedure Step 1 Login to Cisco Unified Communications Manager Step 2 Choose System LDAP LDAP Directory Step 3 Use the Find button to locate your LDAP directory Step 4 Click the LDAP directory name Step 5 Click Perform Full Sync Now Note If you do not need to immediately synchronize the LDAP Directory to the Cisco Unified Commun...

Страница 119: ...ompany telephone number Step 4 Click Save Proceed to the section Configuring the Phone page D 3 Configuring the Phone To identify the user s phone model and protocol follow these steps Procedure Step 1 From Cisco Unified Communications Manager choose Device Phone Step 2 Click Add New Step 3 Select the user s phone model from the Phone Type drop down list then click Next The Phone Configuration win...

Страница 120: ...ble common phone profiles Note Common Phone Profiles are defined on the Common Phone Profile Configuration window of Cisco Unified Communications Manager Device Device Settings Common Phone Profile You can use the search fields and the Find button to find all configured common phone profiles and their current settings Calling Search Space From the drop down list choose the appropriate calling sear...

Страница 121: ...o all devices that are using this directory number e In the Call Pickup and Call Forward Settings pane of the Directory Number Configuration window choose the items for example Forward All Forward Busy Internal and corresponding destinations to which calls should be sent Example If you want incoming internal and external calls that receive a busy signal to be forwarded to the voice mail for this l...

Страница 122: ...Find button to locate the device with which you want to associate to the user Select the device then click Save Selected Changes The user is now associated with the device Click the Go button next to the Back to User Related link in the upper right corner of the screen l Proceed to Performing Final End User Configuration Steps page D 6 Performing Final End User Configuration Steps If you are not a...

Страница 123: ... the Cisco Unified IP Phone 6901 The following section describes how to install the Wall Mount plate for use with the Cisco Unified IP Phone 6901 Cisco recommends that you use the Leviton Wall Mount plate Leviton type number 4108W 0SP for mounting the Cisco Unified IP Phone 6901 The wall mount plate must be ordered separately from the phone Figure E 1 shows a list of items required to mount the Ci...

Страница 124: ...t the handset rest is such that the receiver will not slip out of the cradle Figure E 2 Figure E 2 Preparing the Handset Hookswitch 2 1 3 192897 4 1 Remove the handset from the cradle and pull the plastic tab from the handset rest 2 Rotate the tab 180 degrees 3 Hold the tab between two fingers with the corner notches facing you Make sure the tab lines up evenly with the slot in the handset cradle ...

Страница 125: ...ne 6901 and 6911 Installing a Wall Mount for the Cisco Unified IP Phone 6901 Installing the Phone on Wall Mount Plate To install the phone on the wall mount plate follow these steps Procedure Step 1 Plug the telephone line cord RJ45 connector into the phone jack at the base of the phone Figure E 3 Figure E 3 RJ45 Connector in the Phone Jack 1 Network Port on the Phone 2 RJ45 Connector 253655 2 1 ...

Страница 126: ...e Wall Mount for the Cisco Unified IP Phone 6901 and 6911 Installing a Wall Mount for the Cisco Unified IP Phone 6901 Step 2 Plug the RJ45 connector into the wall mount phone jack Figure E 4 Figure E 4 RJ45 Connector in the Wall Mount Jack 1 Network Port on the Phone 3 Wall Mount Plate 2 RJ45 Connector 4 Network Port on the Wall Mount Plate 253656 2 1 4 3 ...

Страница 127: ...Installing the Wall Mount for the Cisco Unified IP Phone 6901 and 6911 Installing a Wall Mount for the Cisco Unified IP Phone 6901 Step 3 Slip the mounting holes on the base of the wall mount plate and over the wall mount pins Figure E 5 Figure E 5 Mounting Holes 1 Mounting Hole on the Phone 2 Wall Mount Pin on the Wall Mount Plate 253657 1 2 ...

Страница 128: ...nications Manager 8 6 SCCP and SIP OL 24582 01 Appendix E Installing the Wall Mount for the Cisco Unified IP Phone 6901 and 6911 Installing a Wall Mount for the Cisco Unified IP Phone 6901 Step 4 Firmly slide the IP Phone down into place Figure E 6 Figure E 6 Sliding the IP Phone 253658 ...

Страница 129: ...The package includes the following items One phone bracket One wall bracket Four 10 12x1 inch Phillips head screws with 4 anchors Two 4 40x1 4 inch machine screws One six inch Ethernet cable One key if the bracket includes the optional lock Before You Begin You will need these tools to install the bracket 1 and 2 Phillips head screwdrivers Level You must also install an Ethernet jack for the telep...

Страница 130: ...e wall bracket in the desired location Figure E 8 You can install the wall bracket over an Ethernet jack or you can run the Ethernet network cable to a jack nearby a Use the Level to ensure the wall bracket is level then use a pencil to mark the screw holes b Using a 2 Phillips head screwdriver carefully center the anchor over the pencil mark and press the anchor into the wall to make markings on ...

Страница 131: ...pendix E Installing the Wall Mount for the Cisco Unified IP Phone 6901 and 6911 Installing a Wall Mount for the Cisco Unified IP Phone 6911 Figure E 8 Mounting the Wall Bracket Level wall bracket on wall Mark mounting holes through bracket on wall 274936 A B C D Insert anchors into wall Screw bracket to wall using Phillips head screws ...

Страница 132: ...is a headset power cord and any other attached cords from the base of the phone b Remove the label covers that are concealing the screw holes c Attach the phone bracket by inserting the tabs into the mounting tabs on the phone The phone s ports should be accessible through the holes in the bracket d Secure the phone bracket to the IP Phone with the Phillips head screws e Thread the handset cord an...

Страница 133: ...sco Unified IP Phone 6901 and 6911 Installing a Wall Mount for the Cisco Unified IP Phone 6911 Step 3 Remove the handset wall hookswitch in the handset rest rotate the hookswitch by 180 degrees and reinsert the hookswitch The hookswitch should have a lip on which the handset catches when the phone is vertical Figure E 10 Figure E 10 Preparing the Handset Hookswitch 2 1 3 192897 4 ...

Страница 134: ...etwork port and wall jack If you are connecting a network device such as a computer to the phone attach the cable to the 10 100 PC access port If you are using an external power supply plug the power cord into the phone and dress the cord by clipping it into the clips incorporated into the phone body next to the 10 100 PC port Figure E 11 Figure E 11 Attaching the Cables 274939 optional power cabl...

Страница 135: ...cket by inserting the tabs on the top of the phone bracket into the slots on the wall bracket Ensure that the power cord and any other cable that does not terminate in the wall behind the bracket are positioned in one of the cable access openings in the bottom of the bracket The phone and wall brackets openings together form circular openings with room for one cable per opening Figure E 12 Step 6 ...

Страница 136: ... 6911 Administration Guide for Cisco Unified Communications Manager 8 6 SCCP and SIP OL 24582 01 Appendix E Installing the Wall Mount for the Cisco Unified IP Phone 6901 and 6911 Installing a Wall Mount for the Cisco Unified IP Phone 6911 ...

Страница 137: ...t Kit for 6900 Series Installed on the Cisco Unified IP Phone 6911 6921 6941 6945 and 6961 This nonlocking wall mount kit meets ADA 4 4 1 requirements ADA Non Lockable Wall Mount Kit for 6900 Series This section describes how to install the ADA Non Lockable Wall Mount Kit for 6900 Series on a Cisco Unified IP Phone 6911 6921 6941 6945 and 6961 The following figure shows the wall mount kit installe...

Страница 138: ...ble Wall Mount Kit for 6900 Series The following figure shows the phone with the wall mount kit from the side Figure F 2 Side View of ADA Non Lockable Wall Mount Kit Installed on Phone Components The following figure shows the contents of the Wall Mount kit Figure F 3 Components The package includes these items 345757 345758 Screws 4 Anchors 4 Machine screws 2 Ethernet cable Wall bracket Phone bra...

Страница 139: ...ot use a regular telephone jack For more information about phone installation requirements and warnings see Setting Up the Cisco Unified IP Phone page 3 1 Install Non Lockable Wall Mount Kit for Phone Step 1 Mount the wall bracket in the desired location You can install the bracket over an Ethernet jack or you can run the Ethernet network cable to a jack nearby a Hold the bracket on the wall placi...

Страница 140: ... phone b Remove the label covers that are concealing the screw holes c Attach the phone bracket by inserting the tabs into the mounting tabs on the phone The phone ports should be accessible through the holes in the bracket d Secure the phone bracket to the IP Phone with the machine screws e Thread the handset cord and headset cord if using one Reattach the cords and seat them in the clips incorpo...

Страница 141: ...bles a Attach the Ethernet cable to the 10 100 SW network port and wall jack b Optional If you are connecting a network device such as a computer to the phone attach the cable to the 10 100 PC access port c Optional If you are using an external power supply plug the power cord into the phone and dress the cord by clipping it into the clips incorporated into the phone body next to the 10 100 PC por...

Страница 142: ...power cord and any other cable that does not terminate in the wall behind the bracket The phone and wall bracket openings together form circular openings with room for one cable per opening Step 5 Proceed to Step 3 of Installing a Wall Mount for the Cisco Unified IP Phone 6911 page E 7 Remove Phone from Non Lockable Wall Mount The phone mounting plate contains two tabs to lock the plate into the w...

Страница 143: ...hone and mounting plate from the wall bracket you must disengage these tabs Before You Begin You require two screwdrivers or metal sticks Step 1 Push the screw drivers into the left and right holes in the phone mounting plate approximately 1 in 2 5 cm Step 2 Press firmly inwards towards the phone to disengage the tabs lift up on the phone to release the phone from the wall bracket and then pull th...

Страница 144: ...d 6911 Administration Guide for Cisco Unified Communications Manager 8 6 SCCP and SIP OL 24582 01 Appendix F Cisco Unified IP Phone Non Lockable Wall Mount ADA Non Lockable Wall Mount Kit for 6900 Series Figure F 8 Disengage tabs 345760 ...

Страница 145: ...ied IP Phone user guide The guide is available at this URL http www cisco com en US products ps10326 tsd_products_support_series_home html The specific sections that describe the features in the phone guide are referenced in Table G 1 Table G 1 Cisco Unified IP Phones Feature Support by Protocol Features Protocol For More Information SCCP SIP Calling Features Agent Greeting Supported Supported Bas...

Страница 146: ...aiting Supported Supported Basic Call Handling Answering a Call Client Matter Codes CMC Supported Not supported Basic Call Handling Placing a Call Additional Options EnergyWise Supported Supported An Overview of the Cisco Unified IP Phone Reducing Power Consumption on the Phone Forced Authorization Codes FAC Supported Not supported Basic Call Handling Placing a Call Additional Options Group Call P...

Страница 147: ...upported Supported Speed Dialing Cisco Unified IP Phone 6911 only Supported Supported Advanced Call Handling Speed Dialing SSH Access Supported Supported Configuring Features Templates Services and Users Telephony Features Available for the Cisco Unified IP Phone Time of Day Routing Supported Supported Transfer Supported Supported Basic Call Handling Transferring Calls UCR 2008 Supported Not suppo...

Страница 148: ...co Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 6 SCCP and SIP OL 24582 01 Appendix G Feature Support by Protocol for the Cisco Unified IP Phone 6901 and 6911 ...

Страница 149: ...dicator 5 2 authenticated call 1 14 authentication 1 10 3 10 authentication server in 802 1X 1 17 authenticator in 802 1X 1 17 auto answer 5 2 G 1 automatic port synchronization 5 3 autoregistration using 2 8 auxiliary VLAN 2 3 B barge G 1 call security restrictions 1 15 block external to external transfer 5 3 G 1 buttons Cisco Unified IP Phone 6911 programmable feature 1 5 C call authenticated 1 ...

Страница 150: ...Cisco Unified Communications Manager 2 8 resetting 7 10 technical specifications C 1 web page 6 1 Cisco Unified Video Advantage 5 4 cleaning the Cisco Unified IP Phone 7 13 client matter codes 5 4 G 2 computer telephony integration 5 5 conference 5 5 conference button description of 1 4 conference joining 5 5 configuration file creating 7 4 encrypted 1 13 overview 2 5 XmlDefault cnf xml 2 5 config...

Страница 151: ...block external to external transfer G 1 call back G 1 call forward all breakout G 2 call forward all calls G 2 call forward all loop prevention G 2 call forward busy G 2 call forward configurable display G 2 call forward no answer G 2 call pickup G 2 call waiting G 2 client matter codes G 2 EnergyWise G 2 forced authorization codes G 2 group call pickup G 2 hold G 2 meet me conference G 2 message ...

Страница 152: ...r B 1 localization Installing the Cisco Unified Communications Manager Locale Installer B 1 M MAC address 2 12 manufacturing installed certificate MIC 1 12 media encryption 1 13 meet me conference 5 6 G 2 Message Indicators 1 23 messages button description of 1 5 message waiting 5 6 G 2 Message Waiting Indicator MWI 1 23 Message Waiting Lamp 1 23 MIC 1 12 monitoring and recording 5 7 G 3 multileve...

Страница 153: ... EnergyWise description 1 22 external 2 3 2 4 for the phone 2 3 outage 2 4 PoE 2 4 power over Ethernet See PoE PowerSave Plus see EnergyWise power source causing phone to reset 7 8 power injector 2 4 Private Line Automated Ringdown PLAR 5 7 G 3 programmable feature buttons 1 5 programmable line button description of 1 5 Protected Calls 1 15 R Real Time Control Protocol See RTCP Real Time Transport...

Страница 154: ... process accessing TFTP server 2 7 configuring VLAN 2 6 contacting Cisco Unified Communications Manager 2 7 loading stored phone image 2 7 obtaining IP address 2 7 obtaining power 2 6 requesting configuration file 2 7 understanding 2 6 statistics network 6 7 streaming 6 12 Status Messages web page 6 2 6 9 Stream 1 web page 6 2 6 12 streaming statistics 6 12 Subnet Mask 4 2 supplicant in 802 1X 1 1...

Страница 155: ... network connectivity 7 3 network outages 7 6 phones resetting 7 7 physical connection 7 6 services on Cisco Unified Communications Manager 7 3 TFTP settings 7 3 VLAN configuration 7 7 U UCR 2008 5 8 G 3 POST update error 7 5 Security Error message 7 5 setting up 5 14 User Datagram Protocol See UDP User Options web page description 5 9 giving users access to 5 10 A 1 user options web page call for...

Страница 156: ... SCCP and SIP OL 24582 01 accessing 6 1 Device Information 6 2 6 3 disabling access to 6 2 Ethernet Information 6 2 6 7 Network 6 2 6 8 Network Configuration 6 4 Network Configuration web page 6 2 preventing access to 6 2 Status Messages 6 2 6 9 Stream 1 6 2 6 12 wideband codec 1 1 WMK E 1 X XmlDefault cnf xml 2 5 ...

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