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Corrective Action

Possible Cause

Symptom

Reset/replace console

Console fault

Console screen display freezes

Repeat power-on procedure

Software error

Contact Cisco 1 or your Cisco reseller

Faulty Cisco VG450

1

See the “Obtaining Technical Assistance” section.

Cisco 450 Voice Gateway Hardware Installation Guide

28

Powering On the Cisco VG450 Voice Gateway

Troubleshooting

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Содержание 450

Страница 1: ...teway Hardware Installation Guide First Published 2018 10 15 Americas Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 ...

Страница 2: ... 2018 Cisco Systems Inc All rights reserved ...

Страница 3: ...o VG450 Voice Gateway on page 1 Slot Bay and Ports on page 4 Cisco VG450 Voice Gateway Chassis on page 6 Technical and Compliance Specifications on page 6 Platform and Software Requirements on page 8 Features and Benefits of Cisco VG450 Voice Gateway Cisco VG450 Voice Gateway provides VoIP connectivity to analog devices such as analog desk phones analog conference room phones fax machines and mode...

Страница 4: ...22 iLBC GSMAMR NB and Internet Speech Audio Codec iSAC Fax detection pass through and relay T 38 Modem pass through DTMF detection Echo cancellation Voice activity detection Comfort noise generation Real Time Control Protocol RTCP Acoustic shock protection Real Time Transport Protocol RTP RFC 4733 Digit Relay Noise reduction is on the roadmap The FXS features include Support for either FXS or DID ...

Страница 5: ...ng modem pass through Protocols Supported The voice gateways support the following protocols SCCP H 323v4 MGCP SIP Real Time Transport Protocol RTP Secure Real Time Transport Protocol SRTP Trivial File Transfer Protocol TFTP HTTP server Simple Network Management Protocol SNMP Telnet Dynamic Host Configuration Protocol DHCP DNS Cisco Unified Communications Manager or Cisco Unified Communications Ma...

Страница 6: ...o used to connect to analog Centralized Automatic Message Accounting CAMA trunks to provide dedicated E 911 service only in North America The FXS port is used to connect analog phones modems fax machines and speaker phones to an enterprise IP voice system and to use them as extensions to your Cisco or third party IP call control system Having these devices tightly integrated with the IP based phon...

Страница 7: ...rts on RJ 21 EN LED Amber Green ACT LED Green 16 16 SM X 16 FXS 2FXO 4 ports on RJ 11 EN LED Amber Green ACT LED Green 16 16 SM X 24 FXS 4FXO EN LED Amber Green ACT LED Green 40 30 16 for 72FXS mode 56 for 56FXS E mode SM X 72FXS The slot bay and port information for Cisco 450 Voice Gateway FXS module is as follows Port Bay Slot Interface 0 7 0 1 2 SM X 8 FXS 12FXO 0 15 0 1 2 SM X 16 FXS 2FXO 0 23...

Страница 8: ...hnical specifications of Cisco VG450 Voice Gateway Table 3 Cisco VG450 Voice Gateway Technical Specifications SM X 72FXS SM X 24FXS 4FXO SM X 16FXS 2FXO SM X 8FXS 12FXO Description Physical 1 58 x 15 57 x 7 57 inches 1 58 x 7 44 x 7 6 inches 1 58 x 7 44 x 7 6 inches 1 58 x 7 44 x 7 6 inches Dimensions H x W x D 4 94 lb 2 24 kg 2 12 lb 0 96 kg 1 98 lb 0 90 kg 1 90 lb 0 86 kg Weight Power 128 16W 79...

Страница 9: ... short loop length port 2 RENs per port long loop length port 5 RENs per port short loop length port 2 RENs per port long loop length port 5 RENs per port short loop length port 2 RENs per port long loop length port 5 RENs per port short loop length port 2 RENs per port long loop length port REN loading 600c 600r 900c 900r complex1 complex2 complex3 complex4 complex5 and complex6 600c 600r 900c 90...

Страница 10: ...ces for Cisco Unified Communications using Cisco Unified Communications Manager with SRST or Cisco Unified Communications Manager Express The following table provides information about the software version that is compatible with FXO and FXS service modules Table 4 Compatible Software Versions with the FXO and FXS Service Modules Software Version Product Category Cisco IOS XE Fuji 16 9 1 Cisco IOS...

Страница 11: ...e multiple methods for configuring Cisco 4000 Series Integrated Services Routers System configuration dialog Configuration mode Cisco IOS software CLI Setup command facility Remote configuration through a LAN SNMP based application CiscoView or HP OpenView HTTP based configuration server Provides access to the CLI from a web browser Cisco 450 Voice Gateway Hardware Installation Guide 9 Overview of...

Страница 12: ...Cisco 450 Voice Gateway Hardware Installation Guide 10 Overview of Cisco VG450 Voice Gateway Configuration Methods ...

Страница 13: ...following Temperature Control and Ventilation The installation location room closet or cabinet for the Cisco VG450 Voice Gateway should always be well ventilated and provide adequate air circulation to ensure proper cooling The room temperature should be maintained between 32 to 122 F 0 to 50 C The Cisco VG450 Voice Gateway chassis is designed for back and sides to front airflow Note Enclosed Rack...

Страница 14: ... earth ground lug and hardware provided Power Source A Cisco VG450 Voice Gateway with AC power supply autoselects either 100 127 volt or 200 240 volt operation AC versions include a 6 foot 1 8 meter electrical power cord A label near the power cord indicates the correct voltage frequency current draw and power dissipation Power Suppy Considerations Cisco VG450 Voice Gateway requires significantly ...

Страница 15: ...cations and Information section on page A 1 GE cables RJ 45 to RJ 45 straight through cables Analog voice cables RJ 21 Distance Limitations for Interface Cables When planning your installation consider distance limitations and potential electromagnetic interference EMI as defined by the Electronic Industries Association EIA Distance limitation information is included for the following VG ports Gig...

Страница 16: ...ecial consideration to the effect of lightning strikes or ground loops If your site has these characteristics consult experts in lightning suppression and shielding The electromagnetic pulse caused by lightning or other high energy phenomena can easily couple enough energy into unshielded conductors to destroy electronic devices Most data centers cannot resolve such infrequent but potentially cata...

Страница 17: ...Cisco VG450 Voice Gateway and consists of the following sections Danger Safety Recommendations on page 15 Site Log on page 19 Keeping Track Checklist on page 19 Installation Checklist on page 19 Mounting Tools and Equipment on page 20 Unpacking and Inspection on page 21 Installing Cisco VG450 Voice Gateway on page 21 Removing Cisco VG450 Voice Gateway on page 22 Safety Recommendations The followin...

Страница 18: ...er Class 1 laser product Statement 1008 Danger There is the danger of explosion if the battery is replaced incorrectly Replace the battery only with the same or equivalent type recommended by the manufacturer Dispose of used batteries according to the manufacturer s instructions Statement 1015 Danger Do not work on the system or connect or disconnect cables during periods of lightning activity Sta...

Страница 19: ...ement 1032 Danger Do not use this product near water for example near a bathtub wash bowl kitchen sink or laundry tub in a wet basement or near a swimming pool Statement 1035 Danger Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations Statement 1036 Danger Never touch uninsulated telephone wires or terminals unless the telephone line has been di...

Страница 20: ...ssis Wear safety glasses if you are working under any conditions that might be hazardous to your eyes This equipment must be installed and maintained by service personnel as defined by AS NZS 3260 Incorrectly connecting this equipment to a general purpose outlet could be hazardous The telecommunications lines must be disconnected 1 before unplugging the main power connector or 2 while the housing ...

Страница 21: ... should be between 1 and 10 megohm Mohm Caution Site Log We recommend that you maintain a Site Log to record all actions relevant to the system Site Log entries might include the following Installation Print a copy of the Installation Checklist and insert it into the Site Log Upgrades and maintenance Use the Site Log to record ongoing maintenance and expansion history Update the Site Log to reflec...

Страница 22: ...of chassis completed Initial electrical connections established ASCII terminal attached to console port Modem attached to console port for remote configuration Signal distance limits verified Startup sequence steps completed Initial operation verified Mounting Tools and Equipment Obtain the following tools and parts to install a Cisco VG450 Voice Gateway Standard flat blade screwdriver as required...

Страница 23: ...ice Gateway Power cord 6 foot 1 8 meter RJ 45 to DB 25 adapter cable labeled Console RJ 45 to DB 9 adapter cable labeled Auxiliary Rack mounting brackets for 19 inch rack one pair with screws for attaching to chassis Chassis guard for wall mounting applications Grounding lug and fasteners Inspect all items for shipping damage If anything appears damaged or if you encounter problems when installing...

Страница 24: ...e module faceplate should contact the chassis rear panel Step 5 Using a number 1 Phillips or flat blade screwdriver tighten the captive screws on the service module Step 6 Connect the module to the network and reenable the power to the slot in the router Removing Cisco VG450 Voice Gateway SUMMARY STEPS 1 Shut down the electrical power to the slot in the router either by turning off the electrical ...

Страница 25: ...lacing the module install a blank faceplate over the empty slot to ensure proper air flow Cisco 450 Voice Gateway Hardware Installation Guide 23 Installing the Cisco VG450 Voice Gateway Removing Cisco VG450 Voice Gateway ...

Страница 26: ...Cisco 450 Voice Gateway Hardware Installation Guide 24 Installing the Cisco VG450 Voice Gateway Removing Cisco VG450 Voice Gateway ...

Страница 27: ...ed Power On Procedure Perform this procedure to power on your Cisco VG450 Voice Gateway and verify that it goes through its initialization and self test When this is finished the Cisco VG450 Voice Gateway is ready to configure This unit might have more than one power supply connection All connections must be removed to de energize the unit Statement 1028 Danger Installation of the equipment must c...

Страница 28: ...e The following message is displayed at the end of the boot up messages Example System Configuration Dialog Would you like to enter the initial configuration dialog yes no Step 3 Enter no to proceed with manual configuration using the CLI Example Would you like to enter the initial configuration dialog yes no no Would you like to terminate autoinstall yes Step 4 Press Return to terminate autoinsta...

Страница 29: ...efer to the Cisco VG450 Voice Gateway Software Configuration Guide Table 5 Troubleshooting the Cisco VG450 Voice Gateway Corrective Action Possible Cause Symptom Switch power source on Power source switched off Power LED and fan are off Check replace power cable Faulty power cable Check correct input power Faulty power source Contact Cisco1 or your Cisco reseller Faulty internal power supply Conta...

Страница 30: ...e screen display freezes Repeat power on procedure Software error Contact Cisco 1 or your Cisco reseller Faulty Cisco VG450 1 See the Obtaining Technical Assistance section Cisco 450 Voice Gateway Hardware Installation Guide 28 Powering On the Cisco VG450 Voice Gateway Troubleshooting ...

Страница 31: ...to your Cisco VG450 Voice Gateway The cable kit includes RJ 45 to RJ 45 rollover cable RJ 45 to DB 9 adapter cable for console connection RJ 45 to DB 25 adapter cable for modem connection The following illustrations and tables provide cable pinout information Console port to a PC See Table A 1 and Table A 4 Console port to an ASCII terminal See Table A 2 and Table A 4 Auxiliary port to a modem See...

Страница 32: ... TxD GND 5 5 5 4 GND GND 5 4 4 5 GND TxD 3 3 3 6 RxD DTR 4 2 2 7 DSR RTS 7 1 1 81 CTS 2 Pin 1 is connected to pin 8 inside the Cisco VG450 Voice Gateway Console Port to ASCII Terminal Figure A 2 shows the RJ 45 to RJ 45 rollover cable assembly and the RJ 45 to DB 25 female DTE adapter labeled TERMINAL Table A 2 lists the pinouts Figure 4 Console Port to ASCII Terminal Cable and Adapter Cisco 450 V...

Страница 33: ... 8 inside the Cisco VG450 Voice Gateway Auxiliary Port to Modem Figure A 3 shows the RJ 45 to RJ 45 rollover cable assembly and the RJ 45 to DB 25 male DCE adapter labeled MODEM Table A 3 lists the pinouts Figure 5 Auxiliary Port to Modem Cable and Adapter Table 8 Auxiliary Port to Modem Cable Pinouts RJ 45 to DB 25 ModemPort DCE DB 25 RJ 45 to DB 25 Adapter MODEM RJ 45 to RJ 45 Rollover Cable Aux...

Страница 34: ... Terminal and Modem Connections Adapter RJ 45 Cable Type Cisco VG450 Port Connection DCE DB 9 female Straight through Console port to PC DCE5 DB 25 male Rollover4 Auxiliary port to modem DTE2 DB 25 male Straight through 4 An octal cable or RJ 45 breakout cable is equivalent to a rollover cable 5 Modify the DB 25 adapter by removing the wire in pin 6 and placing it in the pin 8 position Gigabit Eth...

Страница 35: ...ny pin not referenced is not connected Analog Voice Multiport Pinouts RJ 21X CA21A Figure A 5 shows the RJ 21 connector wiring for the cable used for the multiport analog voice interface Cisco 450 Voice Gateway Hardware Installation Guide 33 Cable Specifications and Information Analog Voice Multiport Pinouts RJ 21X CA21A ...

Страница 36: ...ingTip 1540 15 RingTip 328 3 RingTip 1641 16 RingTip 429 4 RingTip 1742 17 RingTip 530 5 RingTip 1843 18 RingTip 631 6 RingTip 1944 19 RingTip 732 7 RingTip 2045 20 RingTip 833 8 RingTip 2146 21 RingTip 934 9 RingTip 2247 22 RingTip 1035 10 RingTip 2348 23 RingTip 1136 11 RingTip 2449 24 RingTip 1237 12 GND 25 50 51 52 Cisco 450 Voice Gateway Hardware Installation Guide 34 Cable Specifications and...

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