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About This Guide
Obtaining Technical Assistance
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Cisco 12010, Cisco 12410, and Cisco 12810 Router Installation and Configuration Guide
OL-11496-01
The link on this page has the current PGP key ID in use.
Obtaining Technical Assistance
Cisco Technical Support provides 24-hour-a-day award-winning technical
assistance. The Cisco Technical Support & Documentation website on Cisco.com
features extensive online support resources. In addition, if you have a valid Cisco
service contract, Cisco Technical Assistance Center (TAC) engineers provide
telephone support. If you do not have a valid Cisco service contract, contact your
reseller.
Cisco Technical Support and Documentation Website
The Cisco Technical Support and Documentation website provides online
documents and tools for troubleshooting and resolving technical issues with Cisco
products and technologies. The website is available 24 hours a day, at this URL:
http://www.cisco.com/techsupport
Access to all tools on this website requires a Cisco.com user ID and password. If
you have a valid service contract but do not have a user ID or password, you can
register at this URL:
http://tools.cisco.com/RPF/register/register.do
Note
Use the Cisco Product Identification (CPI) tool to locate your product serial
number before submitting a web or phone request for service. You can access the
CPI tool from the Cisco Technical Support & Documentation website by clicking
the
Tools & Resources
link under Documentation and Tools.
Choose
Cisco
Product Identification Tool
from the Alphabetical Index drop-down list, or click
the
Cisco Product Identification Tool
link under Alerts & RMAs. The CPI tool
offers three search options: by product ID or model name; by tree view; or for
certain products, by copying and pasting
show
command output. Search results
show an illustration of your product with the serial number label location
highlighted. Locate the serial number label on your product and record the
information before placing a service call.
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