CIARA
Horizon D10500 / T10500
- 15 -
1.5 Solving general problems
You should be able to easily resolve the general problems described in this section. If a problem persists and you are unable
to resolve it, or if you feel uncomfortable about performing the operation, contact CIARA at 1-877-242-7272 and ask for the
Customer Service department.
Solving general problems
Problem
Cause
Solution
Computer appears locked up
and will not turn off when the
power button is pressed
Software control of the power
switch is not functional.
Press and hold the power button for at least four
seconds until the computer turns off.
Computer will not respond to
USB keyboard or mouse.
Computer is in Last State mode.
Press the power button to resume from Last State
mode.
CAUTION : When attempting to resume from Last State mode, do not hold down the power button for more than four
seconds. Otherwise, the computer will shut down and you will lose your data.
Computer date and time display
is incorrect.
RTC (real-time clock) battery
may need to be replaced.
►
Connecting the computer to
a live AC outlet prolongs the life
of the RTC battery.
Reset the date and time under Control Panel
(Computer Setup can also be used to update the
RTC date and time). If the problem persists,
replace the RTC battery.
Cursor will not move using the
arrow keys on the keypad.
The Num Lock key may be on.
Press the Num Lock key. The Num Lock light
should not be on if you want to use the arrow
keys.
Poor performance is
experienced
Processor is hot.
1.
Make sure the airflow to the computer is not
blocked.
2.
Make sure the fans are connected and
working properly (some fans only operate
when needed)
3.
Make sure the processor heat sink is installed
properly.
4.
The system might be infected with a virus
and that it would need to be cleaned with an
antivirus software
Hard drive is full.
Transfer data from the hard drive to create more
space on the hard drive.
