chromasens allPIXA SWIR CD40199, Руководство пользователя

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PMA_CHR_CD40199_R01_allPIXA_SWIR_GigE_User_Manual.docx 42
9 Appendix
9.1 Support request form
Company name
Name
E-Mail Phone
Street City
Zip code State/Country
Contact person CS Date
System Information
Camera type

allPIXA SWIR GigE

1k

512
Camera serial number
GCT version used
Operating system
Network Cable Category
Type Length m
Problem Description
Description of the problem
(as detailed as possible)
When did the problem occur?

after start

during operation

at a specific action, please describe:
How often did the problem
occur?

once

always

regularly

rarely
please describe:
Did the application ever run ok

yes

no
If known, please describe the
reason for the problem or any
abnormal behavior
Image and Parameter Files provided
Camera settings

(It is very important to provide the camera settings used when the
problem occurred. Save and download them as user setting from the
camera as described in the GCT manual)
Live images

(Live or test images showing the problem. Save images in TIF format.)
GCT Message log  (Message log can be shown in GCT by clicking Show message log
window in the lower right corner of the GCT window. Select all text in the
window, then copy and paste it to a new text file.)
Contact Data
Technical Information