Page 34 of 40 IRIS Connect Series Engineering Manual Version 1.8
Trouble Report
When the SYS LED is red
the dialler has some trouble events being reported. You can view these in more detail
by accessing the ‘Main menu – Trouble report’ option.
The Trouble report menu indicates what the current system troubles
are and below is an explanation of all possible events.
You also have the option to setup and initiate a remote diagnostic call
back over an IP connection to the IRIS Toolbox software. This allows
the user or technical support team to run diagnostic/test and help to
identify any issues with setup or connections.
The remote diagnostic call allows you to make an outbound TCP/IP call
using TCP/IP port number 51292 to a senior technician / Chiron
Technical support with a PC/laptop running the IRIS Toolbox software.
This will then allow them to check setup and run diagnostic remotely
to investigate any issues.
Trouble Reported
Explanation
Disconnected from Wi-Fi network
The dialler is currently not connected to the local Wi-Fi network;
Check Wi-Fi connection details and Wi-Fi router.
No polling over Wi-Fi
Unable to poll via the Wi-Fi network to the monitoring centre’s (ARC) IRIS
Secure Apps system; check ARC IP address, confirm Wi-Fi router external
WAN connection and firewall setup.
GPRS/3G not registered with base
station
Not able to register to the GSM/3G network; normally means the SIM card
has been disabled, check with SIM provider.
No polling over GPRS/3G
Unable to Poll via the GPRS/3G network to the monitoring centre’s (ARC)
IRIS Secure Apps system; check ARC IP address, SIM card is enabled for
GPRS/3G machine to machine data (M2M).
SIM Card not fitted
SIM card not being seen in the IRIS unit; check SIM fitted and that
connection is ok.
SIM PIN required
SIM card has been setup for a PIN number and no SIM PIN entered in
configuration; Confirm the correct SIM PIN with the SIM provider and
enter.
SIM PIN error
Current SIM PIN entered in the configuration is invalid; confirm correct SIM
PIN with SIM provider and confirm entered correctly.
No Polling
The dialler is unable to poll over any path; check correct ARC IP address
entered, and communication paths setup.
Dial capture port tamper
Dial port configured to monitor dial port and sense resistor not being
detected (18K). Check cable/resistor connections.
Tamper on inputs
Indicates that the dialler has been set to monitor for tampers and is in an
open or short circuit tamper condition. Check cable/resistors connections.
Serial port fault
The dialler is setup to monitor serial but is seeing no activity on the serial
connection; check setup of the dialler / panel and physical connection.
Case tamper
Either the front or back case tamper has been triggered. Check the case
mounting and that the lid is correctly fitted. If all fitted and correctly
mounted the tamper will automatically restore.
