IRIS Connect Series Engineering Manual Version 1.8
Page 21 of 40
GPRS/3G (IRIS Connect Duo only)
If you selected connection via GPRS/3G, the dialler will display the
current operator / signal strength for the base station to which it is
currently attached.
Note: A signal strength of 10 CSQ or higher is required for a reliable
connection.
If the IRIS Connect dialler displays GSM/3G registration and GPRS/3G
attachment, then click ‘Continue’.
If this screen shows GSM/3G not registered then check the SIM card is inserted correctly and contact the SIM
provider to confirm it is enabled.
If the GPRS/3G attachment is not attached then check with the SIM provider that GPRS/3G is enabled.
All GPRS/3G networks require the Access Point Name (APN) to be set.
A few also require User Name (USR) and Password (PWD).
Enhanced Roaming
This option enables an enhanced roaming feature when used with a
Roaming SIM.
Standard Roaming SIMs will always attach to the preferred provider
even if this has the weakest signal.
Enabling this option forces the GPRS/3G attachment to attach to the
strongest signal base station. This allows the IRIS Connect dialler to be
even more resilient with the GPRS/3G network.
Now enter in the information from the SIM provider for this SIM card then Click ‘
Continue’
.
The IRIS Connect dialler will make a test poll and test alarm
transmission over the GPRS/3G network.
Note: The normal sequence of sending test alarms from the alarm
panel must still be carried out.
Please ensure that both of these are successful and if not the dialler will indicate the possible issues and the
configuration to check as shown below:
This indicates that the poll call did not reach the IRIS Secure Apps
system and could be caused by one of the following:
Check monitoring centre IP Address entered is correct.
Note: If using Wi-Fi on a VPN, for example, then the monitoring centre IP would be for this connection and
not the correct one for GPRS/3G. In this case please have the monitoring centre operator check the Allocator
setup for this account and try a Reload Parameters.
Check GPRS/3G settings are correct for APN, User name, Password and Pin.
Ensure SIM card is setup for GPRS/3G Machine to Machine data.
