Chiron Technology IRIS 8 Series, Инструкция по установке и эксплуатации

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14 Troubleshooting
If problems are experienced, the following guide will be off assistance. Please
also refer back to the installation instructions above and check that the correct
procedures have been followed.
Symptom Possible Causes
All LEDs off. No power applied. Check power connection and
polarity. On the cable provided, the white stripe
indicates negative.
Dialler reports a
Telecom fault. No 50V signal applied to dialler. Check cabling
between dialler 2 wire connection and DIAL port on
Dialler.
Also note that if the Dialler has no network
connections (neither Ethernet, ISDN, PSTN nor GSM)
it will drop the 50V applied to the dialler to indicate a
line error.
POLL LED does not go
on or stay on. The Dialler is configured with the wrong Polling Name
or Polling Engine IP address. If it is believed that there
has been an error in the configuration of the Dialler, it
should be defaulted and the procedure repeated.
There is a cabling or IP network problem – check the
cabling and connections.
There is a polling key mismatch between the ARC and
the Dialler. Set Dialler back to default and repeat
setup for polling. Also reset ARC entry for this device.
Dialler does not
successfully signal an
alarm. The dialler is using the wrong number to call. Check
the receiver number settings in the dialler as
described in the Installation section above.
For calls over IP and GPRS a twelve digit number
starting in 0, 1 or 2 should be set.
For calls over ISDN, PSTN or GSM the phone
number preceded by 9 should be set.
The selected communications path is not available –
check cabling and network connections.
The Local Configuration
Software does not work. Cabling problem between the PC and the Dialler.
Check that the correct COM port on the PC and a
standard modem cable are being used. The TR LED
on the Dialler should be on, and the RD and SD LEDs
should flicker as data is transferred between the
Dialler and the PC.
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