V1.1, June 08, 2021
Companion Plus User Manual
© Copyright 2021 Cheelcare
TM
. All rights reserved.
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Warranty Period
The warranty period for all structural parts is two (2) years, and one (1) year for the battery,
motor, and electronics, beginning from the date of delivery. Please register your Companion
Plus online at
Replacements or repairs completed within the original warranty period by an authorized service
provider will have an additional one-year warranty from the repair date.
Warranty Conditions
Cheelcare will not be responsible for any damage that may arise as a result of improper use or
storage. The warranty may be invalidated if Cheelcare believes any of the following is true:
•
The user has not followed the recommended Companion Plus Maintenance outlined in
this manual.
•
The internal structures of your Companion Plus have been disassembled, installed or
repaired by anyone other than someone authorized to do so by Cheelcare.
•
Your Companion Plus has been damaged as a result of accidents caused by
disregarding the Safety Measures and Precautions prescribed in this manual, such as,
but not limited to, speeding or driving over obstacles.
•
The device has undergone any modifications or repairs that were not done by a
registered service provider.
•
Your Companion Plus has been damaged due to negligence or improper use.
•
Your Companion Plus displays any faults that may have been caused by poor storage
conditions.
•
The device was damaged while undergoing transportation or improper handling.
•
Your Companion Plus displays any faults not caused b
y Cheelcare’s own design or
technology.
Warranty Process
If you have an issue with your Companion Plus, contact your Authorized Dealer or email
Cheelcare directly at
with your Companion Plus serial number and a
detailed description of the problem. If possible, please attach photos/videos. Our support team
will diagnose the issue, advise you of a solution and, if necessary, coordinate factory service or
service through an authorized service provider.