Alarm Activation Log
Recording Alarms
User's should keep a written record of every alarm, regardless of its cause. Alarms may be
caused by interference within the system (phantoms), tags that have not been deactivated or
removed, or by a shoplifter attempting to remove merchandise. The alarm log sheets
demonstrate how well the system is working in addition to providing alarm patterns that help
management design the most beneficial inventory control program for your store. Store
management will decide whether to keep the log and what information is to be listed.
Using the Alarm Log
• Choose a log sheet format that serves your needs. An alarm log sample master sheet is
provided in the Welcome Kit. You may use this to make copies of the preferred alarm log
format. This format may be adapted to suit the needs of your store.
• Record every alarm, completing all information.
What to Record
Store management will decide what to record. Listed below are a few suggestions:
• Results of test
• Date of alarm
• Time of alarm
• Type of alarm (
R/U/P
):
•
R:
Real alarm (shoplifting attempt)
•
U:
Unintentional alarm (electronic door opening card, failure of associate to
remove or deactivate a tag)
•
P:
Phantom alarm for no apparent reason. If so, record whether the system was
turned off afterward
• Merchandise recovered, if applicable
• Value of merchandise recovered, if applicable
• Name of store employee who handled alarm situation
• Description of alarm response; additional comments
• Date and reason Checkpoint Service Department was called
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