•
The training of management and store associates is the key to successful use.
•
It is important to remember that the system is only a deterrent based tool and its
effectiveness depends largely upon how store associates interface with it.
•
Shrinkage results can vary even though they are obtained from the same system in the same
environment depending on the attitude of
management and store associates
towards
the
overall tagging program.
•
Another major factor is
store associate knowledge
of the equipment and the overall tagging
program.
•
To obtain maximum benefits and avoid unnecessary service calls, it is essential that store
associates are given complete and thorough instruction.
•
Teamwork is essential. Store associates only need to have a basic knowledge level and they
should be instructed on why the system has been installed as well as the importance of their
individual input.
•
An in
‐
depth knowledge and understanding should be acquired by the store manager and any
other personnel given responsibility (during a shift) for responding to system alarms or
providing in
‐
store training.
System Basics
•
Training – All management & store associates regularly.
•
Testing – All equipment on a daily basis.
•
Tagging – Highest risk products tagged on correct positions, as per Corporate policies.
•
Response – To each and every alarm.
•
Vigilance – From all store associates at all times.
Introduction
6
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