Appendix
ART-150W & ART-252W User Manual
17
2005-01-31/12:52
Maintenance
To maintain optimum performance and minimize wear fixtures should be cleaned frequently. Usage and
environment are contributing factors in determining frequency. As a general rule, fixtures should be
cleaned at least twice a month. Dust build up reduces light output performance and can cause
overheating. This can lead to reduced lamp life and increased mechanical wear. Be sure to power off
fixture before conducting maintenance.
Unplug fixture from power. Use a vacuum or air compressor and a soft brush to remove dust collected on
external vents and internal components. Clean all glass when the fixture is cold with a mild solution of
glass cleaner or Isopropyl Alcohol and a soft lint free cotton cloth or lens tissue. Apply solution to the cloth
or tissue and drag dirt and grime to the outside of the lens. Gently polish optical surfaces until they are free
of haze and lint. Do not to touch the lamp glass when cleaning fixture. Oil and dirt can cause damage and
premature aging of the lamp. In the event that the lamp is touched or becomes dirty, clean the lamps with
an alcohol wipe.
The cleaning of internal and external optical lenses and/or mirrors must be carried out periodically to
optimize light output. Cleaning frequency depends on the environment in which the fixture operates: damp,
smoky or particularly dirty surrounding can cause greater accumulation of dirt on the unit’s optics. Clean
with soft cloth using normal glass cleaning fluid. - Always dry the parts carefully. - Clean the external optics
at least every 20 days. Clean the internal optics at least every 30/60 days.
Returns Procedure
Returned merchandise must be sent prepaid and in the original packing, call tags will not be issued.
Package must be clearly labeled with a Return Merchandise Authorization Number (RA #). Products
returned without an RA # will be refused. Call CHAUVET and request RA # prior to shipping the fixture. Be
prepared to provide the model number, serial number and a brief description of the cause for the return. Be
sure to properly pack fixture, any shipping damage resulting from inadequate packaging is the customer’s
responsibility. CHAUVET reserves the right to use its own discretion to repair or replace product(s). As a
suggestion, proper UPS packing or double-boxing is always a safe method to use.
Claims
Damage incurred in shipping is the responsibility of the shipper; therefore the damage must be reported to
the carrier upon receipt of merchandise. It is the customer's responsibility to notify and submit claims with
the shipper in the event that a fixture is damaged due to shipping. Any other claim for items such as
missing component/part, damage not related to shipping, and concealed damage, must be made within
seven (7) days of receiving merchandise.
