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RIM-Protocol Converter User Guide - Version 1.0

Chatsworth Products, Inc. (CPI) • 800-834-4969

65

APPENDIX

B

TROUBLESHOOTING

Table B.1 Troubleshooting the Protocol Converter

Problem

Action

Control Panel will not Power Up

1) Check with a DVM (Digital Volt Meter) for AC or DC

input power on the lower left hand terminal block on
the Protocol Converter. If no voltage is present at
terminal block, check the circuit breaker or power
supply that powers the Protocol Converter.

2) If voltage is present contact CPI for

further troubleshooting.

Unable to see the web page 

1)  Verify that the Protocol Converter is powered up and

running. You will see lights on the RJ45 (Ethernet)
port illuminated and flashing. If no lights are 
illuminated on the unit, check for power to the unit.
If lights are illuminated and flashing, go to step 2.

2) Connect a serial cable up to the Protocol Converter

console port. Once connect and your terminal 
emulation program is running, type ip and then press
enter, this will display the current IP address set to
the unit. Verify it is the correct address. The same
can be done for viewing the Net Mask number by
entering nm and then press enter. For viewing the
Default Gateway type dg and then press enter. 
Correct any information that is wrong. If the
information is correct, go to step 3.

3)  With the serial cable connected and your terminal

emulation program open, you can enter an address
to have the Protocol Converter ping to. Get a known
good address and the type ping <one space> ip ad-
dress and then press enter. Example: ping
192.168.1.1, if a ping response is not established,
get with the IT department and make sure the patch
cord being used is good, and then have the network
switch port checked to make sure it is activated. If a
ping response is established, call the CPI technical
support department.

Содержание 60106-001

Страница 1: ...roducts 2016 Chatsworth Products Inc All rights reserved Chatsworth Products CPI CPI Passive Cooling eConnect MegaFrame Saf T Grip Seismic Frame SlimFrame TeraFrame GlobalFrame Cube iT Plus Evolution...

Страница 2: ...er from Chatsworth Products CPI RIM Protocol Converter User Manual 2014 Chatsworth Products Inc All rights reserved Legal Information The information contained in this guide is subject to change witho...

Страница 3: ...talled HORIZONTALLY in a RESTRICTED ACCESS LOCATION RESTRICTED ACCESS LOCATION location for equipment where both of the following apply Access can only be gained by SERVICE PERSONS or by USERS who hav...

Страница 4: ...ts reserved Legal Information The information contained in this guide is subject to change without notice Chatsworth Products Inc shall not be liable for technical or editorial errors or omissions con...

Страница 5: ...an EIA 232 Connection 22 Log In to the Protocol Converter 23 Configure Network and 25 Set and Synchronize the Clock 27 Network Time Protocol NTP 28 Configure Slave Devices 29 Configure Device Register...

Страница 6: ...nfiguration Files 55 Load Flash Firmware Using MIME 55 Load Flash Firmware Using TFTP 57 Save a Configuration cfg File 59 Load a Configuration cfg File 60 Save a Device Configuration xml File 61 Load...

Страница 7: ...Page 23 Figure 3 6 Protocol Converter Color Codes 24 Figure 3 7 Register Status Example 24 Figure 3 8 Network and Web Configuration Screen 25 Figure 3 9 Clock Configuration Page 27 Figure 3 10 Networ...

Страница 8: ...57 Figure A 6 System Page Download Configuration File 59 Figure A 7 Example Download cfg 59 Figure A 8 System Page 60 Figure A 9 Device Configuration Link in Top Bar 61 Figure A 10Device Configuratio...

Страница 9: ...s Register Configuration Page Options 33 Table 3 6 SNMP Register Configuration Options 37 Table 3 7 BACnet Register Configuration Options 40 Table 3 8 EIA 485 Modbus BACnet MSTP Ports Configuration Op...

Страница 10: ...RIM Protocol Converter User Guide Version 1 0 10 www chatsworth com...

Страница 11: ...owledge of the Modbus BACnet and SNMP protocols to complete the configuration 1 2 Product Description The RIM Protocol Converter receives one or more protocol types and outputs up to three protocol ty...

Страница 12: ...itted or received the status lights will blink If no information is being communicated the lights are off One status indicator to show when the Protocol Converter is booting up or has an alarm conditi...

Страница 13: ...6 EIA 485 Termination Switch Dual Port Protocol Converter contains two additional sets of switches EIA 485 Port 2 the 5 pin port can be configured as a 2 wire half duplex or 4 wire fullduplex connect...

Страница 14: ...Version 1 0 14 www chatsworth com 1 2 3 SW1 Switch Settings Table 1 3 Status Indicator Descriptions Switch Setting SW1 1 Dual Port Protocol Converter only Duplex On 4 wire Off 2 wire SW1 2 EIA 485 Te...

Страница 15: ...not in cluded with the Protocol Converter Contact the rack manufacturer for rack mount screws 2 2 Mount the Protocol Converter The Protocol Converter comes with mounting brackets to allow the unit to...

Страница 16: ...s to the Protocol Converter 1 Connect an 18 AWG ground wire from the ground terminal to a suitable earth ground 2 Connect power to the Protocol Converter in one of two ways as shown in Figure 2 2 a Pl...

Страница 17: ...and SMTP email Direct Connection To make a direct connection between the Protocol Converter and a computer or laptop using the crossover cable the blue cable with yellow connectors provided with the d...

Страница 18: ...Connection 2 3 4 Modbus EIA 485 Connections The Protocol Converter can function as a Modbus Slave or Modbus Master over an EIA 485 hardware connection The Dual Port Protocol Converter contains three...

Страница 19: ...r of the sections in this chapter to completely configure the slave devices registers and the Protocol Converter 3 1 Configure Communications The Protocol Converter will not communicate over a user s...

Страница 20: ...Protocol Converter 3 Change the IP address and Subnet Mask of the computer from its existing address to one that will allow it to communicate with the Protocol Converter such as 10 0 0 180 NOTE It ma...

Страница 21: ...P address Subnet Mask and default Gateway and then reboots 10 Change the IP address of the computer back to its original IP address 11 If the computer was configured as DHCP the network domain control...

Страница 22: ...ngs and make sure the unit is powered on 4 From the boot prompt type IP one space and the new IP address for the Protocol Converter then press Enter Example IP 192 168 103 211 The Protocol Converter r...

Страница 23: ...l Converter s IP address default is 10 0 0 188 into the location bar When prompted enter the Protocol Converter user name default is cpi Figure 3 4 Protocol Converter Login Screen NOTE There is no def...

Страница 24: ...igure 3 6 Protocol Converter Color Codes Note The color codes are also available in the Help section of the Protocol Converter interface Click on an individual device number to view individual informa...

Страница 25: ...ds Option Description IP Address The Protocol Converter is configured at the factory with a default IP Address of 10 0 0 188 If you d like to change the IP address do so here Default 10 0 0 188 Net Su...

Страница 26: ...haracters Web Refresh Rate This integer value represents how long the system waits until it updates the Web interface with current data To change the rate click in the field and type the desired amoun...

Страница 27: ...the Protocol Converter be sure to set and synchronize the Protocol Converter s clock This ensures all time stamped events are accurate Do this on the Configuration Clock screen Figure 3 9 Clock Confi...

Страница 28: ...The IP address or hostname of the Network Time Protocol Server with which the Protocol Converter will synchronize Public NTP Servers include us pool ntp org and time nist gov Default setting blank Up...

Страница 29: ...h page These slave devices can be configured for Modbus RTU 485 Modbus TCP SNMP V1 BACnet IP SNMP RFC1628 or SNMP V2C Figure 3 11 Device Configuration Screen 2 To configure a slave device enter the ap...

Страница 30: ...descriptive label to identify the slave device you are polling This label can contain up to 30 characters Modbus Bulk Poll Enabled Start Reg Num Regs If you re using Modbus and would like to poll mult...

Страница 31: ...peration carefully before carrying it out 3 6 1 Enable Write Operations to Devices To enable the ability to write values to Modbus SNMP and BACnet device registers 1 Click the Configuration link in th...

Страница 32: ...isters Figure 3 12 Register Configuration Page The configuration page for that register displays Notice that the Unit number corresponds to the Device number listed on the Register Link page 2 Enter t...

Страница 33: ...Register Configuration Page Options Option Description Unit This is the unit number of the register you re configuring Modbus Register The Modbus register to be polled by the Protocol Converter to tha...

Страница 34: ...es the Protocol Converter to trigger an alarm Specify if the alarm should occur when the reading is less than Equal to or greater than the specified threshold value Threshold 2 Indicates the value tha...

Страница 35: ...iber Process Identifier You ll also need to designate if it should be Confirmed or Unconfirmed Confirmed When a change of value is sent to the device it will look for an acknowledgement of the change...

Страница 36: ...is only available for writeable Modbus registers 40001 and above Figure 3 15 Modbus Manual Preset Single Register Link When you click this link the Modbus Preset Single Register webpage displays Figu...

Страница 37: ...object identifier the Protocol Converter uses to gather the correct integer data from the SNMP device being polled OID Type The object identifier type Currently the Protocol Converter can poll intege...

Страница 38: ...delay Offline Delay The amount of time in seconds that elapses before the Protocol Converter considers the register to be stalled or offline The default value of 0 indicates no delay Current Age Indi...

Страница 39: ...n Navigation 4 Write a specific value to an SNMP register by clicking the SNMP Set Register link on the individual register pages Figure 3 19 SNMP Set Register Link When you click this link the SNMP S...

Страница 40: ...poll the desired data from that BACnet device Instance Type Select the type of BACnet instance from the drop down menu Choose Analog Input AI Analog Output AO Analog Value AV Binary Input BI Binary O...

Страница 41: ...issues an alert The default value of 0 indicates no delay Offline Delay The amount of time in seconds that elapses before the Protocol Converter considers the register to be stalled or offline The def...

Страница 42: ...2 Register Configuration Navigation 4 Write a specific value to a BACnet register by clicking the Write Value link on the individual register pages Figure 3 23 BACnet Write Value Link When you click t...

Страница 43: ...ou should use this option only if you need to reconfigure the Protocol Converter for a new application To delete all programmed registers 1 In the user interface go to Configuration System The System...

Страница 44: ...s Select the EIA 485 Modbus BACnet MSTP Ports option and configure the fields accordingly Figure 3 26 EIA 485 Modbus BACnet MSTP Ports Configuration Table 3 8 EIA 485 Modbus BACnet MSTP Ports Configur...

Страница 45: ...rmines whether or not client write operations to the Protocol Converter are translated written to the specific server device or register and then read back by the Protocol Converter to update the loca...

Страница 46: ...onfiguration Enter the following settings for the BACnet server Table 3 9 BACnet Server Configuration Options Option Description Device ID A numeric value that uniquely identifies each BACnet Device o...

Страница 47: ...ing 0 BACnet IP Read Multiple Enable or disable this feature BACnet PICS link This link displays the protocol implementation conformance statement PICS The PICS Web page shows general BACnet capabilit...

Страница 48: ...ure the fields as necessary Figure 3 29 SNMP Server Configuration Table 3 10 SNMP Configuration Options Option Description System Name An alphanumeric name you assign to the Protocol Converter for SNM...

Страница 49: ...via ESMTP Authenticated to mail servers requiring a login name and password To access the SMTP configuration pages go to Configuration SMTP DNS The SMTP web page displays Figure 3 30 SMTP Configurati...

Страница 50: ...t 1 4 The address for an email account cell phone or distribution list SMTP Authentication None is used for no username or password being required Plain is used for standard Username and password auth...

Страница 51: ...ommon network The EIA 485 medium allows for multiple devices on a multi drop network The Protocol Converter is a slave only device and will never initiate a communications sequence 4 1 1 Modes of Tran...

Страница 52: ...e Protocol Converter or attempts to read an invalid register an exception response is generated The response packet will have the high order bit of the function code set to one The data field of the e...

Страница 53: ...hex Code Name Description Units Range 40001 Integer Output Register for Integer data 16 0 65535 42001 Float Output two registers need Register for Float data 32 0 65535 Read Registers Request Packet...

Страница 54: ...RIM Protocol Converter User Guide Version 1 0 54 www chatsworth com...

Страница 55: ...several Protocol Converters rather than having to change the settings manually on each unit The configuration settings are contained in a cfg file Make a copy of the configuration for a device so you...

Страница 56: ...bsite 6 Click the Upload button While the firmware file loads you ll see the following confirmation message Figure A 2 Firmware Load Messages When the file is loaded the Protocol Converter reboots its...

Страница 57: ...l Converter are on the same subnet LAN so the TFTP client can access the Protocol Converter 2 Go to Configuration System Figure A 4 System Page 3 Click the Exit to Bootloader button Once exited a boot...

Страница 58: ...e Protocol Converter It may take 10 seconds for the firmware upload to begin This will put the new firmware into effect 7 After one minute refresh the Protocol Converter webpage Notice that the Flash...

Страница 59: ...it save the configuration cfg file To save the cfg file 1 In the user interface go to Configuration System Click the Download Configuration File cfg link The System webpage displays Figure A 6 System...

Страница 60: ...a local drive 2 On the Protocol Converter interface go to Configuration System Figure A 8 System Page 3 Click the Browse button 4 Locate and choose the configuration file cfg that you saved The path...

Страница 61: ...in Top Bar 2 The Device Configuration web page displays Locate the configuration box for the device whose configuration you want to save Figure A 10 Device Configuration Webpage 3 Click the Download X...

Страница 62: ...to a device 1 Click the Device Configuration link in the top bar Figure A 11 Device Configuration Link 2 The Device Configuration web page displays Locate the configuration box for the device to whic...

Страница 63: ...box File has been uploaded but type is unknown Proceed to step 6 6 If you want to revert to the preset registers or delete all registers or if you attempted to upload an unknown file type to a device...

Страница 64: ...gin the preset operation If you choose to preset the register values the following message displays when the operation is complete 8036 registers preset at index 1 If you choose Delete Device Register...

Страница 65: ...step 2 2 Connect a serial cable up to the Protocol Converter console port Once connect and your terminal emulation program is running type ip and then press enter this will display the current IP add...

Страница 66: ...e Proper device address and IP address has been assigned Modbus TCP IP communications requires port 502 of that IP address to be enabled open Check with IT to make sure there is not a firewall or port...

Страница 67: ...iant NMS Manageable with Get Modbus EIA 485 Modbus Master Slave RTU mode Supports Master codes 01 02 03 04 and Slave code 03 Modus TCP IP UDP IP Modbus Master Slave TCP IP transmission protocol BACnet...

Страница 68: ...LEDs for Dual Port Protocol Converter Operating Environment Temperature 32 F to 122 F 0 C to 50 C Humidity 5 to 95 RH non condensing Altitude 15 000ft 4572m max Storage Temperature 4 F to 185 F 20 C t...

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