13
Troubleshooting
Below is a list of some of the possible malfunctions.
If the problem cannot be resolved as described, contact Customer
Services.
Problem
Possible Causes
Remedy
The hob cannot be turned
on.
No power.
Ensure the hob is
connected to the power
supply and that it is
switched on.
Check whether there is
a power outage in your
area.
The touch controls are
unresponsive.
The controls are locked.
Unlock the controls, see
section ”Using Your Hob”.
The touch controls are
difficult to operate.
You may be using the tip
of your finger.
The control area may be
wet.
Use the ball of your finger
on the controls.
Make sure the control
area is dry.
The glass is being
scratched.
Rough edged cookware.
Unsuitable cleaning
products being used.
Use cookware with flat
and smooth bases.
See “Care and
Maintenance”.
Some pans make crack-
ling noises.
May be caused by the
construction of your
cookware.
This is normal for
cookware and does not
indicate a fault.
Important:
Steam cleaners must not be used when cleaning this appliance.
