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CD-R King DP321, Руководство пользователя

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DP321 User's Manual   

 

- 32 - 

Chapter 4 Problems and Solutions 

4.1 Problems and Solutions 

Most problems you may encounter while operating your printer have simple solutions. 

 

You can check the operation of your printer using the self test. See “Running the Self Test” on 
page 1.6. If the self test works properly, the problem probably lies in the computer, the software, or 
the interface cable. If the self test does not work, contact your dealer or qualified service person 
for assistance. 

 

Note: Press LOAD/EJECT button and turn on the printer, the printer will run the Chinese 

self-test. 

            Press TEAR button and turn on the printer, the printer will run the English self-test. 
 

If you are an experienced user or a programmer, you can print a hexadecimal dump to 

isolate communication problems between the printer and computer. To print a hex dump, 
turn off the printer. Install the paper properly, next, hold down the LF/FF and TEAR 
buttons while you turn on the printer. Then send data from your computer. The printer 
prints all the codes it receives in hexadecimal format. 

 

4.2 Power Supply 

Power is not being supplied normally. 

Phenomenon 1: The lights on the control panel do not go on and the printer does not work. 

Solutions: 

1. Check that the power cord is properly plugged into the electrical outlet. 
2. If the electrical outlet is controlled by an outside switch or automatic timer, use another outlet. 
3. Plug another electrical device, such as a lamp, into the outlet to determine whether the outlet is 

operating properly. 

 

Phenomenon 2: The lights come on briefly and then go off. The lights stay off even when 

the power is turned on again.

 

     

Solutions: 

Check whether the printer’s rating volage is matched with the power cord. If not, 

unplug the power cord immediately and contact your dealer or a specified CD-R King 
service center for advice. Do not plug the power cord to the electrical outlet again. 

 

4.3 Printing 

The printer does not print. 

Phenomenon 1: The Online light is on but nothing is printed. 

Solutions: 

1. Check that the Driver is installed properly for your printer, as described on “Installing the 

Printer Driver”. Check the driver’s printer settings.

 

2. Check both ends of the interface cable. Make sure the cable meets both the printer and 

computer specifications. 

 

Phenomenon 2: The Online light is off and the power light blinks, the printer beeps once. 

Solutions: 

The printer may be out of paper. Load paper in the printer.

 

 

Phenomenon 3: The printer sounds like it is printing, but nothing is printed. 

Solutions:  

Содержание DP321

Страница 1: ...DP321 ...

Страница 2: ...d get a new one replaced Make sure the old one is far away from the printer so it can avoid someone who does not know the inside story getting damage 11 Do not use in locations subject to high humidity or dust levels Excessive humidity and dust may cause equipment damage or fire 12 Never push objects of any kind into this product though cabinet slots as they may touch dangerous voltage dots or sho...

Страница 3: ...the installing position through LOAD EJECT key on the control panel pull the paper select lever to the cut sheet position Insert the cut sheet from front to print If you want to use tractor paper again pull the paper select lever back to the tractor paper position after cut sheet printing Then press LOAD EJECT key tractor paper may be fed to the printer again z Eject function The function allow th...

Страница 4: ...tion function User can set the printer to print using the pin which is in good condition to compensate the break pin z Pin switch in turn function User can set pins to switch while printing form transverse line in order to improve print head life ...

Страница 5: ...10 1 9 2 Connecting to the USB Interface 10 1 9 3 Connecting to the Serial Interface 10 1 10 Installing Driver 11 Chapter 2 Control Panel Operations 14 2 1 LED Description 14 2 2 Basic Control Panel Operations 14 2 2 1 In the Tractor Paper Mode 14 2 2 2 In the Cut Sheet Mode 15 2 2 3 Print Speed 15 2 2 4 Micro Adjust 15 2 2 5 Feed Paper to the Tear Position 16 2 2 6 Other Functions of the Panel 16...

Страница 6: ...inting 32 4 4 Paper Handling 34 4 5 Alignment Adjust Mode 35 Chapter 5 Printer Maintentance 36 5 1 Printer Cleaning 36 Appendix A Specifications 37 A 1 General 37 A 2 Printable Area 38 A 2 1 Cut Sheets and Envelopes 38 A 2 2 Tractor Paper 39 A 3 Interface Specifications 39 A 3 1 Parallel Interface 39 A 3 2 USB Interface 40 A 3 3 Serial Interface 40 Appendix B Command Summary 41 ...

Страница 7: ...the Protective Materials 1 Open the packing box lift up the printer open the upper cover of the printer remove the packing materials shown in figure 1 2 2 Save all the original packing materials so that it can be used when transport the printer Protective materials Figure 1 2 Unpacking protective materials Figure 1 1 Packing list A Printer B Ribbon cartridge JMR108 C Power cord D Driver CD Includi...

Страница 8: ...rinter choose a convenient location that provides the following 1 A flat stable surface Paper feed knob Power switch Ribbon cartridge Print head Paper guide Paper select lever Control panel Gap adjust lever Tear part Figure 1 3 Main parts of printer front view Tractor Printer cover Figure 1 4 Main parts of printer side view Power supply inlet Serial interface USB interface Parallel interface Figur...

Страница 9: ...at tilts the printer Always keep it level 3 Provide enough clearance below the stand and between the legs of the stand so your tractor paper flows smoothly 4 Place cables so they do not interfere with paper feeding secure them to a leg of the stand if possible 1 5 Assembling the Printer Follow the steps in this section to get your printer up and running 1 5 1 Installing the Paper Feed Knob 1 Inser...

Страница 10: ...ter let the print head cool for a few minutes before you touch it 6 Take out the ribbon take the surface with a knob facing yourselft and turn the ribbon tighten knob in the direction of the arrow to tighten the ribbon so it is easier to install 7 Insert the ribbon cartridge into the printer as the following figure shown then press both sides of the cartridge down firmly to fit the plastic hooks i...

Страница 11: ... either side and lift it out of the printer Install a new one follow the above steps 3 Please use the original JMR108 ribbon cartridge our company will not guarantee to keep the printer in good repair when it is damaged by unauthorized ribbon cartridge 1 6 Installing the Tractor There are two positions for the tractor to be installed one is push installation position back of printer and the other ...

Страница 12: ...npack the tear cutter and install the tractor in the pull position The concrecte steps are as follows 1 Make sure the printer is turned off take down the paper guide and dial the paper select lever to the tractor paper position according to follow figure 2 Take down the push tractor please follow these steps Compact the locked piece of the tractor shown as the following figure and pull out the tra...

Страница 13: ...label on the bottom of the printer to make sure the voltage required by the printer matches that of your electrical outlet 3 If the power cord is attached to the printer connect it to the power supply inlet on the printer 4 Plug the power cord into a properly grounded electrical outlet Note 1 If the rated voltage and your outlet voltage do not match contact your dealer for assistance Do not plug i...

Страница 14: ...back to the cut sheet position Raise the paper guide upright 2 While holding down the TEAR button turn on the printer Loosen the button after the POWER indicator blinks and the ONLINE indicator is off which indicates the printer is out of paper 3 Slide the left edge guide until it locked in place at the triangular guide mark Next adjust the right edge guide to match the width of your paper 4 Slide...

Страница 15: ...l interface According to specific interface standards Connect the printer to the computer with the correct cables Before you begin place the printer upright as shown below This makes it easier to connect the cable Note Before connecting the parallel interface or the serial interface please make sure the power of the printer is shut down Only after tighten the cable could turn on the printer or it ...

Страница 16: ...f the USB cable flat shape into the computer s USB interface 2 Plug the B end of the USB cable square shape into the printer s USB interface Note Don t impact the plug after connecting to the USB cable 1 9 3 Connecting to the Serial Interface 1 Turn off both the computer and the printer Plug the serial cable connector securely into the printer s serial interface Tighten the screws on either side o...

Страница 17: ...he operating system environment you should select the path as follow CD ROM Driver WIN 2000 XP Vista Win7 that you can find a file named DP321 inf click Open then click OK click Next 6 Follow the direct click Next gradually till the installation is finished The installing steps for Windows 7 are as follows 1 Click Start Devices and Printers 2 Click Add a printer then it will show a window of Add P...

Страница 18: ...rt click Next and then show the printer s name If the system is not installed by other printer driver process the printer is treated as default printer by the application process of Window98 environment click Next Otherwise according to prompt choose the printer is default Yes click Next choose Yes recommended click Finish Come out a window of Printer test page completed click Yes 6 The printer dr...

Страница 19: ...e out a window of Install From Disk click OK return to a window of Add Printer then click Next 5 Come out a window of Printer port select Available ports select JMUSB click Next and then show the printer s name If the system is not installed by other printer driver process the printer is treated as default printer by the application process of Window98 environment click Next Otherwise according to...

Страница 20: ...ne line base on line spacing current setting Alternatively hold the LF FF button down the printer will continuously feed the paper one page LOAD EJECT 1 When the paper is at the ready position press LOAD EJECT once the paper will be fed into the printing home position automatically 2 When the paper is at print position press LOAD EJECT button once in offline mode if the ejectable length of the pap...

Страница 21: ...ing print speed can choose speed indicated on control panel And the two indicators on and off show the chosen print speed Print speed Indicator 1 2 Normal High speed Super high speed 3 ONLINE for saving and exit the setting state 2 2 4 Micro Adjust 1 After turning on the printer install tractor paper properly using push tractor and feed paper to the printing home position or tear off position 2 Ho...

Страница 22: ...e press LOAD EJECT to access to setting mode LOAD EJECT POWER Chinese self test mode LF FF POWER Print pin test for quality mode TEAR POWER English self test mode TEAR LOAD EJECT POWER Hex dump print mode 2 3 Paper Select Lever Set paper select lever toward the cut sheet or tractor paper position to select cut sheet mode or tractor paper mode 2 4 Paper Feed Knob The paper feed knob is used to feed...

Страница 23: ... the table below to select the appropriate paper thickness Copies including original Lever position Reserved 1 Standard paper cut sheets or tractor papers 0 2 1 3 2 Multi part forms 4 3 20 pound 4 Envelopes 24 pound 5 Reserved 6 ...

Страница 24: ...rt forms thicker than normal paper labels or envelopes make sure your software program settings keep the printing entirely within the printable area Printing past the edge of these papers can damage the print head Please print within the printable area while printing For information on the printable area see the Appendix A for instructions 3 1 1 Printing on Cut Sheets 1 Make sure the printer is po...

Страница 25: ...If you use the tractor paper you must decide which tractor to be installed Then you install the tractor in the corresponding way For easy to switch between printing on cut sheets and tractor paper or easy to tear off tractor paper sheet by sheet you should use the tractor in push position The printer comes with the tractor installed in this position at the factory settings If you want to print on ...

Страница 26: ...ulling the sprocket locks upwards 4 Slide the left sprocket unit using the scale on the printer as a guide The printer prints to the right of the position marked 0 Push the sprocket lock lever back to lock it in place Then slide the right sprocket unit to match the width of your paper but do not lock it Move the paper support so it is midway between the sprocket units 5 Make sure your paper has a ...

Страница 27: ...ight edge guide to the center until they stops at the triangle shaped guide mark 8 Make sure the printer cover is closed Turn on the printer and press LOAD EJECT to feed paper You can adjust the printing home position of the page laypout according to Micro adjust of top of form position and tear off position When the printer receives data it begins printing automatically Note Do not use the knob t...

Страница 28: ...and ready to print How to switch tractor paper to cut sheet paper Firstly tear down the tractor paper having been printed then hold LOAD EJECT button to eject the paper in the offline mode Pull the paper selected lever to the cut sheet position and load the cut sheet according to chapter 3 1 1 Caution Make sure tractor paper having been printed is teared off before ejecting the printer as too many...

Страница 29: ...o separate the incoming paper from the printed paper attach the paper guide Hold it horizontally and fit its notches over the printer s mounting posts Then slide the paper guide toward the back of the printer until you feel it click 8 Slide the left and edge guides to the center until it stops at the triangle shaped guide mark 9 Make sure the printer cover is closed Then turn on the printer When t...

Страница 30: ... the paper is not match with the sprocket of the pull tractor when tightening the paper lengthways then you can do as follows 1 Pull the paper select lever backward to the cut sheet position 2 Turn the paper feed knob until the paper is tightened lengthways 3 Pull the paper select lever forward to the tractor paper position 7 Reinstall the paper guide and printer cover again 8 The printer begins p...

Страница 31: ...out of the printer Caution Never feed labels backward through the printer they can easily peel off the backing and jam the printer If a label does become stuck in the printer contact your dealer 3 1 5 Envelopes The way of installing envelopes is the same of cut sheet Keep the following tips in mind 1 Before loading an envelope set the gap adjust lever to position 4 or 5 2 To load an envelope push ...

Страница 32: ... and the power indicator blinks it can be indicated that there is paper out 2 Set the paper select lever to the proper position 3 When you use cut sheet paper after load the cut sheet in the paper guide it will print out the current setting and facility operation guide on control panel immediately When you use the tractor paper once you press LOAD EJECT button the printer starts printing the curre...

Страница 33: ...PI 8 LPI FORM LENGTH 3 INCH 3 5 INCH 11 3 INCH 4 INCH 5 INCH 5 5 INCH 6 INCH 7 INCH 8 5 INCH LETTER A4 12 INCH FORM LOCK OFF ON PAGE SKIP OFF ON COMPRESS PRINT NORMAL 75 50 PRINT SETUP PRINT DIR BI DIR UNI DIR AUTO PRT SPEED NOR SPEED HI SPEED SUP SPEED AUTO LF OFF ON TEAR OFF OFF ON TEAR POS TEARER HEAD TOP PIN SWITCH OFF ON SERIAL 1 F BAUD RATE 19200 BPS 9600 BPS 4800 BPS 2400 BPS 1200 BPS PARIT...

Страница 34: ...press the TEAR down to save the setting and exit the setup menu setting 4 Turn off the printer and turn on again 3 2 2 Online aptitude Parameter Settings DP321 supports the function of online aptitude parameter settings which can be set in the PC with the driver installed in The concrete setting steps are shown as follows 1 Make sure that the host and the printer are connected with a cable and bot...

Страница 35: ...k Set Item to save the current settings after setting each item or you can also click Set All Items after setting all parameters After clicking Set All Item or Set Item the parameter s instruction will be sent to the printer 8 The printer s parameter settings are changed at once after receiving the instruction and the printer does not need to restart 9 After finishing settings click OK exit the Pr...

Страница 36: ...ill leave a one inch margin in the bottom of the current page and the top of the next page Most of the software will set the margin at the top and bottom of the page itself so you just use this function when the software doesn t offer this margin This function is unvalid for cut sheets 15 COMPRESS PRINT Select compressed print mode or normal print mode 16 PRINT DIR Print direction mode contains on...

Страница 37: ...ial interface The settings of printer and computer should be the same 3 4 Restore the Default Settings 1 Hold on TEAR LOAD EJECT and LF FF keys on the control panel at the same time and then turn on the printer The LEDs of the PAPER OUT and ONLINE on the control panel blink 3 times respectively at the same time and the printer makes two beeps to confirm that the printer s factory settings have bee...

Страница 38: ...ol panel do not go on and the printer does not work Solutions 1 Check that the power cord is properly plugged into the electrical outlet 2 If the electrical outlet is controlled by an outside switch or automatic timer use another outlet 3 Plug another electrical device such as a lamp into the outlet to determine whether the outlet is operating properly Phenomenon 2 The lights come on briefly and t...

Страница 39: ...top or bottom Solutions The ribbon cartridge may not be installed properly See section 1 5 2 Phenomenon 2 The printout is faint Solutions The ribbon may be worn out Replace the ribbon z The ribbon can not move smoothly Solutions The ribbon may be worn out Replace the ribbon z Dots are missing in printed characters or graphics Phenomenon 1 A line of dots is missing in the printout Solutions The pri...

Страница 40: ...aight into the paper guide and adjust the paper guide to match with paper width Make sure that the printer cover is closed and power on again Phenomenon 3 Paper does not eject completely Solutions 1 Use the LF FF button to eject the page 2 Make sure the printer cover is closed 3 The paper may be too long Check whether the paper used meets the specifications specified in the Appendix and the using ...

Страница 41: ... improve the print quality when the printer is used for a long time Note When the gap adjust lever is in the position of 2 or above the printer is in copy mode automatically Users can set the gap adjust lever according to specific paper type then adjust the alignment following the steps below 1 Turn on the printer make sure the printer is paper in then turn off the printer 2 The way to enter align...

Страница 42: ... dust with soft cloth first and then add proper lube NYE180 lube of NYE Company is recommended move print head back and forth to make lube scattered Cleaning the form feed path Wipe off wastepaper clean dirt and dust Note 1 Turn off printer and pull out the power cord before cleaning 2 Being used under dust circumstance the carriage shaft may stack much dust and affect the print quality 3 If you h...

Страница 43: ... ABICOMP ROMAN 8 IS0 LTN1 PC858 ISO LTN9 ARAB NLS WIN 1256 TURKEY WIN LAT1 CYRILLIC RUSSIAN THAI VIETNAM ASCII DRAFT ROMAN SANS SER Fonts Chinese GB 18030 song ti Bar code EAN 13 EAN 8 Interleaved 2 of 5 Matrix 2 of 5 Industrial 2 of 5 Code 39 Code 128 B Code 128 C NW 7 ASCII 10 CPI 12 CPI 15 CPI proportional Character pitch Chinese 6 7 CPI 7 5 CPI Line space 1 6 inch programmable in 1 432 inch in...

Страница 44: ...240 mm 104 mm Thickness 0 16 0 52 mm Weight 45 91 g m2 Max paper thickness 0 39 mm Copy Original 3 copes Physical dimensions 366 Width 275 Depth 156 Height mm Weight Approx 4 3 Kg Operating environment Temperature 5 35 Humidity 40 RH 80 RH Environmental conditions Storage environment Temperature 40 55 Humidity 93 40 Rated voltage 220V Power requirements Rated frequency range 50Hz Power consumption...

Страница 45: ...ace has the following characteristics Data format 8 bit Synchronization STROBE pulse Handshaking BUSY and ACKNLG signals Signal level TTL compatible A The minimum top margin 8 0 mm B The minimum right left margin is 3 0 mm However the maximum printable width is 203 2 mm C The minimum bottom margin 9 0 mm A The minimum top and bottom margin above and below the perforation are 8 0 mm B The minimum l...

Страница 46: ...lectable Serial pin assignments The following table lists the serial connector pin assignments and describes their respective interface signals Pin No Signal Direction Description 1 Protective Ground FG Printer s chassis ground 2 Transmitted Data TXD SD Out Printer has transmitted serial data 3 Received Data RXD RD In Printer has received serial data 7 Signal Ground SG Return path for data control...

Страница 47: ...al print position 18 ESC U Define Unit 19 ESC J n 216 Line Feed 20 HT Horizontal Tab Printer Control Commands 21 VT Vertical Tab 22 ESC Set Graphics Mode 23 ESC K 8 dot Single Density Graphics Mode 24 ESC L 8 dot Double Density Graphics Mode 25 ESC Y 8 dot High speed Double Density Graphics Mode Image and Color Handling 26 ESC Z 8 dot Quadruple Density Graphics Mode 27 FS Set Chinese character mod...

Страница 48: ...alic Mode 51 ESC 5 Cancel Italic Mode 52 ESC E Select Emphasized Mode 53 ESC F Cancel Emphasized Mode 54 ESC n Select Print Mode 55 ESC q n Select Character Style 56 ESC t n Select Character Table 57 ESC t Assign Character Table 58 ESC R Select International Character Set 59 ESC Define Downloaded Characters 60 ESC Copy ROM Characters Set into RAM 61 ESC n Select Deselect User Defined Set 62 ESC 6 ...

Страница 49: ... Defined Unit 80 ESC c Define Form Format 81 ESC N n Select Skip Over Perforation 82 ESC O Cancel Skip Over Perforation 83 ESC l Set Left Margin 84 ESC Q Set right Margin 85 ESC D Set Horizontal Tab Positions 86 ESC B Set Vertical Tab Positions 87 ESC 0 Select 1 8 inch Line Spacing 88 ESC 2 Select 1 6 inch Line Spacing 89 ESC 3 Select n 216 inch Line Spacing 90 ESC A Select n 72 inch Line Spacing ...

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