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Rev 6 – Feb 2022
Page 43 of 44
The issue stems from interactions between the battery charging circuitry, power control circuitry, and
battery protection circuitry. The issue only arises when the battery is extremely depleted. The effect
is that the Hexcorder Pro will not appear to turn on when the power button is pressed, however some
sub-circuits do become energized. These sub-circuits then interfere with the charging process and
prevent charging.
The Hexcorder Pro will charge correctly if the following procedure is followed.
1.
Leave the Hexcorder Pro charger disconnected
2.
Press the red power button.
a.
If no lights come on, this is expected
3.
Wait 30 minutes
4.
Connect the Hexcorder Pro charger to the CHARGE port
a.
The CHARGE LED should turn a constant red
5.
Wait 60 minutes, or until the CHARGE LED turns off, whichever happens first
6.
Disconnect, then reconnect the Hexcorder Pro charger to the Hexcorder Pro
7.
Wait at least 6 hours
a.
If the CHARGE LED turns green, the Hexcorder Pro is fully charged
b.
If the CHARGE LED turns off, return to step 6 and repeat
8.
Turn Hexcorder Pro on, connect through the tablet app and observe the battery level to
confirm it is fully charged.
*NOTE*:
To avoid over-discharging the battery in the future, please
do not
store the
Hexcorder Pro without fully charging the battery first, and please recharge
it
every 3 months
if not in active use. This will promote battery health and
lifespan and keep the battery from becoming severely discharged.
Environmental Protection
Waste electrical products should not be disposed of with household waste. Please recycle
where facilities exist. Check with your local authority or retailer for recycling advice.