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Rev 6 – Feb 2022
Page 42 of 44
Troubleshooting
Issue
Possible Solution
Hexcorder Pro won’t turn on
Dead battery, plug in with AC power adapter
Tablet won’t turn on
Dead battery, plug in with tablet AC power adapter
If power LED lights but no screen, broken screen
Hexcorder Pro and tablet won’t
connect
Power cycle Hexcorder Pro and then immediately try to
connect
App crashes during survey
Run the app again, reconnect. The Hexcorder Pro should
not need to be power cycled
Bluetooth connection drops
frequently
Change to wired connection with CTL-266 cable, see
page 34
Unit reads very low ON/OFF
values
Check all connections
•
Half cell pole cables
•
Wire dispenser cable
•
Wire spool to wire dispenser
•
Survey wire to test post
•
Caps removed from half cells
•
Distilled water in half cells
Unit won’t take readings
•
Switch half cell poles (bad switch)
•
Switch half cell cables (broken cable)
•
Check for manual survey mode
Readings are very scattered
•
Soil conditions, if dry place half cells on green
weeds for better contact
•
Check calibration of half cells
•
Recalibrate half cell offsets
GPS won’t lock
•
Ensure good view of sky, no
trees/buildings/etc
•
Check GPS is plugged in correctly
Chainage isn’t increasing
•
Broken survey wire
•
Broken wire dispenser cable
Unit won’t respond when in survey
mode
•
Power cycle Hexcorder Pro, reconnect to
tablet
Service Bulletin – Battery not charging
It has come to our attention that in the event the Hexcorder Pro battery becomes deeply depleted, it
will not charge. When connected to the charger it still cannot turn on and does not appear to be
taking a charge, regardless of the length of time left charging.
The issue may manifest in the following ways;
1.
The Hexcorder Pro does not turn on when the power button is pressed
2.
The Hexcorder Pro charge light blinks red
3.
The Hexcorder Pro charge light turns off instead of turning green, and the battery is still
dead
4.
The Hexcorder Pro turns on for only a minute or two before turning off again.