Mobile Defender User Guide
Page 3
1.1
Getting Started
•
Review your Welcome email sent from
that contains information for setting up
your services and logon information to access your Caretrak Portal & Alerts. If you did not receive
your Welcome email, please check your email Junk folder and ensure that
your approved sender list
•
If you selected the Emergency Response option, complete setup of your emergency response
profile with Caretrak. Caretrak will contact the account holder directly within 3 business days to
collect the required information
•
Remove the device and components from the packaging
•
Place the device on the neck lanyard (if desired)
•
Release connectors on the lanyard (lightly push side clasps for each connector)
•
Loop through the lanyard holes on the device
•
Reconnect connectors on the lanyard
•
Plug power adapter into the charging cradle and an electrical outlet
•
Place device on charging cradle for 24 hours before first use
•
Place or wear device in an unobstructed area for approximately 30 minutes before first use
•
Complete an initial test call by pushing SOS button until it vibrates.
The call will take approximately
20 seconds complete
If you selected the Emergency Response option, notify the response centre at 1-800-465-4166
before completing the test call. Do not complete the test call until your Emergency Response
profile has been setup
•
Setup your Caretrak Portal to send alerts to your contacts. See section 1.12 Caretrak Portal
Overview
Please review the terms and conditions included this guide and available at caretrak.ca/terms. By
using the device or services you agree to be bound by these terms.
For any questions or inquiries, please call Caretrak Support at 1-855-333-3381
