Mobile Defender User Guide
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Click on “New Contact” to enter each contact (see previous image)
Enter Contact Information
Text messages can be sent to contacts
with the following mobile service
providers only
. If provider is not
included, your contact may choose to
receive alerts by Email method only - do
not enter a mobile number
Rogers, Fido, Bell, Virgin, Telus, Koodo,
Cityfone (Zoomer Wireless
)
Enter Notification Settings
Contact can receive alerts by SMS or Email
or both. ‘None’ may also be selected
Click “Save Contact”
You can also Delete a contact by selecting
“Delete Contact” on this tab
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‘Select’ Contact on Devices tab
After contacts are setup, go to the Devices tab
and select/deselect contacts to receive alerts at
any given time. Ensure that you ‘select’ the
checkbox in order to send alerts
Naming Your Device
You can assign a name to your device by clicking on
the notepad icon. Enter your selected name and
click the notepad icon again
Device ID and Phone Number
The Device ID and phone# of your Mobile Defender
are shown on the Devices tab. This is the phone
number used to call the device
Important Notes:
Ensure that the CareTrak email address is added
to each contact’s approved sender list
[email protected]. It may be
sent to the junk folder!
Text notifications are sent using ‘Email to Text’
feature on the mobile phone. In some cases,
mobile providers may ask contacts to sign-up or
you may need to call providers to turn ‘on’
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For any questions or inquiries, please call Caretrak Support at 1-855-333-3381
