Mobile Defender User Guide
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1.14 Important Information – Emergency Response service option
Updates to your emergency response profile (after the initial setup)
After your initial setup of your emergency response profile, please call the response centre to
complete updates or changes. A confirmation email will be sent to the Caretrak account holder after
the request has been made by phone
24/7 Response Centre 1-800-465-4166
Notification to contacts on your response profile in an emergency
In an emergency and/or if information is required, emergency contact(s) listed on your emergency
profile will be contacted in sequence until the first available is contacted. Contacts will not be called if
the call is a false alarm
Receipt of SOS alerts from the Caretrak Portal
If you have setup additional alerts to be sent to your care contacts from the Caretrak Portal, they will
receive notice that the SOS button has been pushed.
This is for informational purposes only
. The
emergency response centre will be handling the response to the SOS call and notifying your profile
contacts as per above
Complete a test call with your Caretrak unit every 2 months
At your convenience, please complete a test call to the response centre every 2 months by completing
the following steps. Before completing a test call, ensure that the device is charged and powered on
Steps for completing a test call:
(1)
Notify the response centre that you are completing a test call from your home phone line or other
phone. Call the response centre at
1-800-465-4166
(2)
Press the SOS button until it vibrates and you are connected to the response centre. Any follow-up
required will be completed with the response centre
Automatic Fall Detection
Your device may have a false alarm cancellation feature where the device will give warning through
vibration and/or sound that a fall has been detected. The user can stop the call and initiation of
response events by pushing the SOS button once
