Carestream CS 7200, Руководство пользователя и инструкция по установке

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66 Chapter 7 Troubleshooting
The following table lists the error messages, their description and the action to take
:
Table 5 System Errors
IMPORTANT
If an Error Code message is displayed, the malfunction persists or more
serious conditions occur, contact a qualified technician. When you call
the qualified technician have the following information ready:

Model Serial Number

Error Code Message
Symptom Cause Corrective Action
Plate size selector knob is
stuck.

The scanner is turned off.

The Dental Imaging Software
main screen is not opened.

Turn on the scanner.

Open the Dental Imaging Software main
screen.
The plate cannot be loaded
into the scanner.

The scanner is turned off.

The Dental Imaging Software
main screen is not opened.

Turn on the scanner.

Open the Dental Imaging Software main
screen.
Scanner returns to home
position unexpectedly.
The scanner was exposed to a very
strong ambient light or to a camera
flash directed to the insertion panel.
Reduce the ambient light to the level specified in
CS 7200 Technical Specifications, Safety and
Regulatory Guide.
Scanner performs a
spontaneous reboot.
Electrical noise from the peripheral
devices.

Make sure the scanner is located away from
the suspected noise generators.

Connect the power supply to a separate
mains wall outlet.
The plate loading process is
not smooth and requires
some force to apply.
The hygienic sheath is partially sealed. Make sure the hygienic sheath is fully open,
before loading the plate.
Scanner returns to home
position before the loading is
completed.
The imaging plate was retrieved before
it was completely loaded into the
scanner. 
Wait for the scanner to return to its home
position.

Perform a complete loading process.
Vertical lines appear on the
scanned image.
Scanner was not stable or hit during the
scan. 
Make sure the scanner is positioned on a
stable surface.

Make sure you do not touch the scanner
during the scan.
During the power up,
scanner remains off and the
indication LED is off.
The CR icon disappears from
the Dental Imaging Software
toolbar.
There is no power supply to the
system:

Power Supply is not connected to
the mains wall outlet.

Power supply is not connected to
the scanner.

Problems with the facility power
supply.

Power Supply is damaged.

Scanner malfunciton.
Make sure the Power Supply is properly
connected
LED indicator is steady
yellow.
The Dental Imaging Software is
closed.

Start the Dental Imaging Software.

If the problem persists, restart the scanner.
LED indicator remains
blinking yellow for more
than one minute.

There is no USB communication
between the scanner and the
computer.

Scanner malfunction.

Make sure you use the USB cable supplied
with the scanner.

Make sure the USB cable is properly
connected on both sides.

Try to connect the USB cable to another
USB port on the computer.

Replace the USB cable.

Call Service.