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Admin Guide > File Conversion Service
FaxPress Administrator Guide 14
File Conversion Service
The FaxPress file conversion service is designed to convert users’ source documents to the
faxable TIF format for the FaxPress. For the FaxPress to send attachments, attached files
must be converted from their native format to TIF format, either on the client side or the
server side. On machines with FaxPress installed, file conversion is performed on the client
side. If services other than FaxPress are used to send faxes, file conversion is performed
on the FaxPress server.
Installing Applications for the File Conversion Service
Captaris recommends keeping the FaxPress a dedicated network fax server, and only
installing the applications required to support the FaxPress server’s fax transactions.
Server side file conversion is performed, and application installation is required, if the
following FaxPress services are used:
„
FaxPress Email Gateway
„
Web Services Interface
„
DropFax/Drop Directory
For these services to work, the applications associated with the file formats your
organization typically uses for faxing must be installed on the FaxPress. When faxes are
sent and received through the Email Gateway, Web Services Interface or DropFax/Drop
Directory, the FaxPress uses the installed native applications to support file conversion to
and from faxable format.
To use these services, install any of the applications your organization might fax, e.g., the
Microsoft Office suite, Adobe Acrobat etc, onto the FaxPress. If the application associated
with the file type does not exist on the FaxPress, the attached file will not be faxed and a
file conversion error will be generated for that particular job. Applications can be installed
either by attaching a monitor, mouse, and keyboard directly to the FaxPress, or by using
Remote Desktop. See Using Remote Desktop on page 19 for more information.
When installing applications, always log in as Administrator with password faxpress, all
lower case. This is the local Administrator account name and password. If the password is
changed from the default, the Conversion Services’s local Administrator account password
must also be changed to match, or fax transmissions will be interrupted. See FaxPress’s
Local Administrator Account for more information. After installing, open all applications
at least once. With Outlook, a user profile must also be created and configured on the
FaxPress.
Note: The Microsoft Office Document Imaging interferes with the Captaris print
drivers. Make sure the Document Imaging component is not installed if/when
Microsoft Office is installed.
FaxPress Users and the File Conversion Service
FaxPress users are responsible for providing the source file name with the correct file
extension (i.e., .doc, .pdf, etc.). If the file extension does not match the source file,