Canon VK-16 v2.1, Руководство администратора

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9-5
VK Troubleshooting
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• Recording cannot be performed.
• Cannot log into a Storage Server from a Viewer.
• Cannot view live video.
Situation 1) Recording cannot be performed by all of the network cameras.
Situation 2) Recording cannot be performed by a certain network camera.
Solution In the case of 1), check the following:
z
The network cable of the server is plugged in.
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The power supply has been cut off.
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[ Do not Record ] is not specified in the [ Special Day Schedule ] settings and others.
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Link lamps on the hub (switch) and on the network connector for the server are on.
D
If the lamps are off, there may be defects in the cable, hub (switch), or network connector
for the server.
In the case of 2), check the following:
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The power source or network of the Camera Server have no problem.
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The ping command succeeds for the network camera.
z
You can view live video of the Camera Server using VB-C60 Viewer, NC Viewer, PC Viewer
or other viewers.
z
[ Do not Record ] is specified in the [ Special Day Schedule ] settings and others.
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Sensor recording or motion detection recording is selected or not.
Situation You cannot log into a Storage Server from a Viewer.
Solution Check the following:
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The login user name and password are correct.
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The network between the server and the Viewer has no problem.
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The IP address of the server to which you want to login is correct.
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The ping command succeeds for the server from the Viewer.
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When the proxy is configured in Internet Explorer, change the settings to exclude the VK
server.
Situation You cannot view live video.
Solution Check the following:
z
If "Could not connect to camera" is displayed in the Video Window, check whether the
power source of the Camera Server and the network have no problem.
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An error is displayed in the Timeline in the Viewer.
D
If "Connect to <Camera Server IP Address>: Error Occurred" is displayed, check whether
the power source of the Camera Server and the network have no problem.
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The screen goes black when layout is switched, but video is displayed after a few
seconds.
D
Too many Camera Servers that exceed the performance of your PC are displayed in the
Viewer, or a live frame rate that exceeds the performance of your PC is set. Reduce the
number of Camera Servers to be displayed, or decrease the live frame rate.
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